The Guide to Using Chatbots to Transform Customer Experience
Artificial Intelligence is fast becoming the new interface of every digital business brand. Having an NLP based chatbot takes this game to a whole new level.
There are chatbots that take care of all your L1 issues, then there are chatbots which become part of the entire Customer Journey Map.
- How Chatbots are being used in the current Industry
- What’s wrong with the current breed of Chatbots
- Why chatbots should be used for CX
- Challenges companies face while integrating Chatbot and Customer Experience