For banks to thrive in today’s world, both product and service delivery must be adequately aligned with customer expectations.
This ebook discusses the role of contact center in retail banking for boosting customer satisfaction and loyalty. It puts forward essential strategies banks can adopt to empower customer engagements.
In this 20 pages ebook, you will learn-
Key Challenges Faced by the Retail Banking Industry
Role of IVR and Skill Based Routing in Streamling Communication Process
Significance of Delivering Integrated Channel Experience
Relevance of Video Chat and Social Media in Exceeding Customer Expectations
Importance of Proactive Customer Service
Role of Analytics in Increasing Revenues with Cross-Selling