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The Ultimate Guide to Revolutionize Customer Experience in the Banking Sector


For banks to thrive in today’s world, both product and service delivery must be adequately aligned with customer expectations.

This ebook discusses the role of contact center in retail banking for boosting customer satisfaction and loyalty. It puts forward essential strategies banks can adopt to empower customer engagements. 

In this 20 pages ebook, you will learn-

  • Key Challenges Faced by the Retail Banking Industry

  • Role of IVR and Skill Based Routing in Streamling Communication Process

  • Significance of Delivering Integrated Channel Experience 

  • Relevance of Video Chat and Social Media in Exceeding Customer Expectations

  • Importance of Proactive Customer Service

  • Role of Analytics in Increasing Revenues with Cross-Selling