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Flipkart

With Ameyo, India's preferred online shopping website got better!

Flipkart needed to automate their outbound and inbound processes. They had earlier been using a different solution and were looking for a contact center solution which would seamlessly integrate their order tracking processes with the calling processes. A robust CRM was an important ask. The solution also needed to handle a large volume of calls both inbound and outbound effortlessly. They wanted all their processes to be implemented smoothly without a hitch to deliver high levels of customer

Flipkart implement Ameyo's omnichannel contact center solution for E-commerce.

Benefits

  • 20% Smoother Integration with CRM, OMS, dispatch systems
  • 200% decrease in Tracking orders time
  • Customer Manager API pulled numbers in real time for dialing out
  • Intelligent outbound dialing enabled
  • Omnichannel communication through SMS, web chat, e-mail
  • 30% Cost-effective and multi-featured
  • Business process management made easy

 

 

Flipkart Case Study