With Ameyo, India's preferred online shopping website got better!
Flipkart needed to automate their outbound and inbound processes. They had earlier been using a different solution and were looking for a contact center solution which would seamlessly integrate their order tracking processes with the calling processes. A robust CRM was an important ask. The solution also needed to handle a large volume of calls both inbound and outbound effortlessly. They wanted all their processes to be implemented smoothly without a hitch to deliver high levels of customer
Flipkart implement Ameyo's omnichannel contact center solution for E-commerce.