For the Gen-Z consumers of the future, the word that matters most is - convenience - accessible from anywhere, anytime! To them, technology is hard-coded in their DNA where instant gratification has become a necessity! Moreover, consumer desire for instant access, fast turnaround, and 24/7 service availability will have become the standard by 2020.
In this much-awaited CX Webinar, you're about to learn:
- Building a Phygital Omnichannel Customer Experience Strategy: Removing the physical-digital divide in CX
- Understanding Future Industry trends.
- Why Omnichannel Customer Experience Matters
- 3 Essential Pillars of Customer Experience in Contact Centers