To keep our prospects, partners and customers abreast with the latest happening from the contact center world, we bring to you recordings of our webinar discussions with industry evangelists.
As businesses continue to redefine their customer experience in the light of the COVID-19 pandemic, we are seeing a shift towards Digital channels.
As businesses continue to re-plan, revise, rebuild and reboot to stay ahead of the pandemic and prepare for the new normal, this webinar is going to a deep dive into CX strategy discussing ….
The pandemic has changed the way organizations do business. Remote working, which was earlier thought of a challenge has now become the new way of life.
During this Pandemic, Customers are remote, Employees are remote, and Operations are remote. In this new normal, the challenges of running business are new, unprecedented,..
The COVID19 pandemic has transformed the way organizations do business – with work from home becoming the new normal.
There are many cloud contact center players available in the market. However, having a technology partner which can offer a locally hosted cloud solution is a cherry on the cake.
Join Rishu Kapoor, AVP-Business Development, Kochartech, and Gaurav Singh, Senior Manager- Product Marketing, Ameyo as they discuss why knowledge management is essential for improving the quality of service
According to CEB report, 94% of customers who have minimal-effort service experience will buy from that company again.
According to Forbes magazine, businesses lost over $75 billion in 2017 owing to bad customer service.
Increasing sales and in-turn the profits is one of the main goals of any organization looking for sustained growth.
2020 is round the corner, and its time for Contact centers to plan towards redefining their customer experience strategy from start to finish.
According to KPMG, the Contact Centers of tomorrow will become Customer Engagement Hubs with primary focus on proactive customer experience across communication channels.
Discover the True Potential of ‘Phygital’ Omnichannel Customer Experience. These Insider Click-to-Collect Strategies offer the Ultimate Competitive Advantage over.
Learn how to Automate customer service using Customer Experience AI and customer service bots to give relevant information using customer’s messaging interface.
Learn how changing contact center landscape is driving infrastructure modernization and transforming the Customer Experience in the African market.