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Archives: Webinars

Demystifying Digital Transformation with Cloud Contact Center

The buzzword ‘digital transformation’ has got everyone talking, but only a few understand it well enough. And even less, when it comes to contact centers. As the recent circumstances forced the industry to look for remote operations, the digital transformation has emerged as a necessity.

In this webinar, Sachin Bhatia (Founder and Global Sales and Marketing Head at Ameyo) simplifies the digital transformation for contact centers and the role of the cloud in it.

Our speakers will be discussing:

  • Automation in contact centers to drive sales, service and collections
  • How to make your contact center cost-effective
  • Providing agents with the flexibility to work from anywhere, anytime on any device
  • Planning for agility and uncertainty
  • Explore Ameyo’s cloud contact center

Powering the Customer Experience: The BFSI Spotlight

The current pandemic has forced everyone to go remote while no one was ready for that. The BFSI industry is the backbone of our economy and it’s very important them to meet the customer requirement and provide a better customer experience. In this webinar, subject matter experts and  leaders from BFSI industry discussed how they handled the while working from remote, what are the challenges they have faced or how they are currently dealing with it.

Our speakers will be discussing:

How Digital Transformation in Contact Centers is Driving Customer Experience for Financial Services?

Companies that use technology to transform customer experience have increased customer satisfaction by 15 to 20%, reducing the cost to serve by 20 to 40%, and boosting conversion rates and growth by 20%, suggests a survey by McKinsey. 

Automations like call routing & processing, advanced dialers, voice bots, and other technologies have brought some advancements at the contact centers. But digital transformation could help these centers to deliver even better service. In this webinar, we will look at ways in which financial services companies can evolve their contact centers to deliver a superior customer experience:

Our speakers will be discussing:

  • How the importance of customer success differs from one industry to another?
  • Introduction to basic automation and omnichannel presence for unified contextual communication
  • Deliver excellent customer experience through human-to-human conversations with Omnichannel Cloud Contact Center Solution
  • How organizations are enhancing agent and customer satisfaction while improving operational efficiency?
  • Digital transformation of the contact center to predict and prevent customer issues
  • How personalized service experience increases customer satisfaction and gives a competitive edge to brands?

Managing CX With Remote Operations: Post-DOT’s New OSP Guidelines

DoT Guidelines for OSPs – What does the Future Hold

On 5th November 2020, the Department of Telecommunications (DoT) ushered the good news for all BPO’s, and the contact center industry by relaxing the compliance burden for OSP’s, thus making the concept of remote work the new reality. This will not only simplify the business operations for the contact center industry but will also reduce the uncertainty for technology companies.


On 5th November 2020, the Department of Telecommunications (DoT) ushered the good news for all BPO’s, and the contact center industry by relaxing the compliance burden for OSP’s, thus making the concept of remote work the new reality. This will not only simplify the business operations for the contact center industry but will also reduce the uncertainty for technology companies.

 Join us on December 23rd, for the live webinar, where, Rinoo Rajesh, Vice President, Technology Services Group and Digital Customer Experience Conneqt Business Solutions, and Sachin Bhatia, Co-founder and Global Sales & Marketing Head at Ameyo will discuss how changes in regulations will impact BPO & contact centers operations in remote work scenarios.

Key Takeaways from the Webinar:

  • How to set up a remote contact center ?
  • How to overcome the challenges of working remote?
  • How to monitor the remote business operations in real time?
  • How productive can agents be if they are made to operate in a remote contact center?

Future Is Remote: Deciphering The DoT Guidelines

Demystifying the DoT Guidelines – Impact on OSPs and Call Centers

The Department of Telecommunications (DoT)  has amended the Other Service Providers (OSP) compliance guidelines, thus allowing BPO employees to work permanently from home/any location. This provides an opportunity for BPOs & Contact Centers to reduce their operations cost by 10-15%, thus doubling their Gross Margin.

Join us on Nov 24th, for this live webinar, where Suresh V. Suryamurthy, CEO at iMarque Solutions, Navneet Gupta and Ashish Goyal, Co-founders at Globiva, and Sachin Bhatia, Co-founder at Ameyo will decipher the changes in guidelines and discuss how these changes in regulations are going to be beneficial for the BPOs and the Contact Center operations

Be an early mover while the rest are struggling to make the business sense out of it.

Key Takeaways from the Webinar:

  • Highlights of this new DOT compliance guidelines for OSPs
  • Key differences between the old policy and the new one with examples
  • Impact for BPOs and Contact Centers

Conversational Marketing For Real-Time Conversions

Increased Lead Conversion Rate Using
Google’s Business Messages

As messaging adoption continues to grow, Google’s Business Messaging Platform has become the easiest way for consumers to connect with their brands and increase lead conversion rates.

We are hosting a webinar with Rob Lawson, Global Partnerships, Google, and Sachin Bhatia, Co-founder, Ameyo, to discover Google’s Business Messages as a conversational marketing channel.

Key Takeaways from the Webinar:

  • Importance of Human to Human Conversations and Engagement for thriving businesses in current times.
  • Enabling Customer Experience, Collections and Digital Sales with Remote Contact Centers
  • Challenges & Solutions in the post-pandemic world

Challenging Pandemic With Digital To Drive Business Growth

Digital CX Strategies for Rising Above the Pandemic


As businesses continue to redefine their customer experience in the light of the COVID-19 pandemic, we are seeing a shift towards digital channels. However, that does not take away from the increasing value of human to human interaction with limited physical touch. 

Join our experts at the webinar as they discuss the transformation of customer experience for the Southern African businesses – across Collections, Digital Sales, and Customer Service with Remote Contact Centers.

  • Importance of Human to Human Conversations and Engagement for thriving businesses in current times
  • Enabling Customer Experience, Collections and Digital Sales with Remote Contact Centers
  • Challenges & Solutions in the post-pandemic world

Grow Sales Remotely with Digital Sales Operations

Digital Sales – The New Way of Customer Acquisition


COVID-19 has disrupted the way businesses function by forcing many departments to work from home/anywhere. For businesses to continue growing, it is essential that Sales continue to happen despite the WFH restrictions. In such a scenario, digital has become the primary channel for new customer acquisition.


Join this live webinar with Murali Krishna, Director of Business Operations at LeadSquared and Pushkaraj Phule, Director of Marketing at Ameyo, as they will discuss the nitty-gritty of digital sales operations and the tools required to succeed with this new mode of selling.


Join our experts for deliberations on strategy and solutions for businesses rising to meet the CX challenges to surge ahead of the pandemic .

Key Takeaways from the Webinar:

  • Importance of a sales CRM to generate more leads & sales
  • How to boost sales conversions with an Outbound call center software
  • Success Stories of Leading B2C Brands
  • How deep CRM integration can make the calling process seamless on web and mobile for Work from home
  • Reporting and Analytics on tracking the performance of contact center agents

Contact Centers and Conversational AI – The key to thriving in the Contactless world

Conversational AI – Reconstructing CX in the Contactless World


As businesses continue to re-plan, revise, rebuild and reboot to stay ahead of the pandemic and prepare for the new normal, this webinar is going to a deep dive into CX strategy discussing Remote Contact Centers and Conversational AI. Because customers hold the power to boost an organization’s journey back to the growth track.

Join our experts for deliberations on strategy and solutions for businesses rising to meet the CX challenges to surge ahead of the pandemic .

  • Importance of CX and Customer Engagement in the Pandemic era
  • How to enable Customer Experience with Remote Contact Centers and Conversational AI
  • How to create winning CX with omnichannel customer interactions
  • Evolution of Conversational AI in Remote Contact Centers
  • Best practices to Augment Humans with Conversational AI in Customer Service

Transforming Contact Centers for the Contactless World

Revolutionize Customer Service in the Contactless World


The pandemic has changed the way organizations do business. Remote working, which was earlier thought of a challenge has now become the new way of life. Enterprises across the globe are looking to make the most of the situation by investing in the right technology which stands the test of time and allow them to flourish in the contacless world.

Join our experts on the webinar as we discuss:

  • Possible ways to build a secure & robust remote contact center
  • Our learnings from transforming Contact Center systems and operations for remote working
  • Best practices to maintain full control over operations & IT infrastructure while working remotely
  • Ways to overcome agent infrastructure challenges while working from home
  • Learnings from SP Madrid’s successful transition to remote operations during COVID-19