Webinars

Webinars

To keep our prospects, partners and customers abreast with the latest happening from the contact center world, we bring to you recordings of our webinar discussions with industry evangelists. 

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The Department of Telecommunications (DoT)  has amended the Other Service Providers (OSP) compliance guidelines, thus allowing BPO employees to work permanently from home/any location.

Google's Business Messages

As messaging adoption continues to grow, Google’s Business Messaging Platform has become the easiest way for consumers to connect with their brands and increase lead conversion rates.

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As businesses continue to redefine their customer experience in the light of the COVID-19 pandemic, we are seeing a shift towards Digital channels.

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COVID-19 has disrupted the way businesses function by forcing many departments to work from home/anywhere. For businesses to continue growing, it is essential that Sales continue…

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As businesses continue to re-plan, revise, rebuild and reboot to stay ahead of the pandemic and prepare for the new normal, this webinar is going to a deep dive into CX strategy discussing ….

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The pandemic has changed the way organizations do business. Remote working, which was earlier thought of a challenge has now become the new way of life.

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During this Pandemic, Customers are remote, Employees are remote, and Operations are remote. In this new normal, the challenges of running business are new, unprecedented,..

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The COVID19 pandemic has transformed the way organizations do business –  with work from home becoming the new normal.

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There are many cloud contact center players available in the market. However, having a technology partner which can offer a locally hosted cloud solution is a cherry on the cake.

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Ameyo launches the industry’s first Mobile Contact Center with enterprise grade call center features, complete remote monitoring and zero agent infrastructure requirement.

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In this Covid’19 crisis, identifying and building the organization’s readiness for remote operations has gained paramount importance.

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Join Rishu Kapoor, AVP-Business Development, Kochartech, and Gaurav Singh, Senior Manager- Product Marketing, Ameyo as they discuss why knowledge management is essential for improving the quality of service

According to CEB report, 94% of customers who have minimal-effort service experience will buy from that company again.

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Healthcare is one of the fastest-growing sectors in India and it is expected to reach US$ 372 billion by 2022, with digital technology reforming the industry.

According to Forbes magazine, businesses lost over $75 billion in 2017 owing to bad customer service.

Increasing sales and in-turn the profits is one of the main goals of any organization looking for sustained growth.

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2020 is round the corner, and its time for Contact centers to plan towards redefining their customer experience strategy from start to finish.

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Discover the True Potential of ‘Phygital’ Omnichannel Customer Experience. These Insider Click-to-Collect Strategies offer the Ultimate Competitive Advantage over.

Learn how to Automate customer service using Customer Experience AI and customer service bots to give relevant information using customer’s messaging interface.

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Learn how changing contact center landscape is driving infrastructure modernization and transforming the Customer Experience in the African market.

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2020 is round the corner, and its time for Contact centers to plan towards redefining their customer experience strategy from start to finish.