Digital CX Strategies for Rising Above the Pandemic
As businesses continue to redefine their customer experience in the light of the COVID-19 pandemic, we are seeing a shift towards digital channels. However, that does not take away from the increasing value of human to human interaction with limited physical touch.
Join our experts at the webinar as they discuss the transformation of customer experience for the Southern African businesses – across Collections, Digital Sales, and Customer Service with Remote Contact Centers.
Importance of Human to Human Conversations and Engagement for thriving businesses in current times
Enabling Customer Experience, Collections and Digital Sales with Remote Contact Centers
Digital Sales – The New Way of Customer Acquisition
COVID-19 has disrupted the way businesses function by forcing many departments to work from home/anywhere. For businesses to continue growing, it is essential that Sales continue to happen despite the WFH restrictions. In such a scenario, digital has become the primary channel for new customer acquisition.
Join this live webinar with Murali Krishna, Director of Business Operations at LeadSquared and Pushkaraj Phule, Director of Marketing at Ameyo, as they will discuss the nitty-gritty of digital sales operations and the tools required to succeed with this new mode of selling.
Join our experts for deliberations on strategy and solutions for businesses rising to meet the CX challenges to surge ahead of the pandemic .
Key Takeaways from the Webinar:
Importance of a sales CRM to generate more leads & sales
How to boost sales conversions with an Outbound call center software
Success Stories of Leading B2C Brands
How deep CRM integration can make the calling process seamless on web and mobile for Work from home
Reporting and Analytics on tracking the performance of contact center agents
Conversational AI – Reconstructing CX in the Contactless World
As businesses continue to re-plan, revise, rebuild and reboot to stay ahead of the pandemic and prepare for the new normal, this webinar is going to a deep dive into CX strategy discussing Remote Contact Centers and Conversational AI. Because customers hold the power to boost an organization’s journey back to the growth track.
Join our experts for deliberations on strategy and solutions for businesses rising to meet the CX challenges to surge ahead of the pandemic .
Importance of CX and Customer Engagement in the Pandemic era
How to enable Customer Experience with Remote Contact Centers and Conversational AI
How to create winning CX with omnichannel customer interactions
Evolution of Conversational AI in Remote Contact Centers
Best practices to Augment Humans with Conversational AI in Customer Service
Revolutionize Customer Service in the Contactless World
The pandemic has changed the way organizations do business. Remote working, which was earlier thought of a challenge has now become the new way of life. Enterprises across the globe are looking to make the most of the situation by investing in the right technology which stands the test of time and allow them to flourish in the contacless world.
Join our experts on the webinar as we discuss:
Possible ways to build a secure & robust remote contact center
Our learnings from transforming Contact Center systems and operations for remote working
Best practices to maintain full control over operations & IT infrastructure while working remotely
Ways to overcome agent infrastructure challenges while working from home
Learnings from SP Madrid’s successful transition to remote operations during COVID-19
Creating Happy Customer Experience while Working Remotely
During this pandemic, customers are remote, employees are remote, and operations are remote. In this new normal, the challenges of running business are new, unprecedented, and unpredictable. Companies across the world are exploring solutions to run their business, some have worked while some have failed.
Join our experts on the webinar as we discuss:
How to build a secure & robust remote contact center
The best practices to seamlessly onboard remote agents while ensuring high productivity
How to maintain full control over operations & IT infrastructure while working remotely
Possible remote contact center solutions to overcome agent infrastructure challenges
Industry specific used cases and our leanings from 100+ remote deployments
Overcoming the Pandemic Challenges with Remote Working
The COVID19 pandemic has transformed the way organizations do business – with work from home becoming the new normal. However, what about the post pandemic world? How can companies future-proof themselves to ensure a consistently high levels of operations and productivity. Join us for the webinar, as our industry experts address some of these concerns and offer effective solutions.
Highlights of the Webinar:
How to setup a new remote contact center or migrate from an existing setup
Know how to effectively manage remote operations
Learn how to maintain high agent productivity and collaboration while working from home
How to use the right technology for remote monitoring and reporting
Launching a Locally Hosted Cloud Contact Center for Saudi Arabia
There are many cloud contact center players available in the market. However, having a technology partner which can offer a locally hosted cloud solution is the need of the hour. Join us for this webinar to get a glimpse into the best cloud contact center software for your business.
In this webinar, you’ll learn:
How to optimize future customer interactions based on past customer interactions?
How to preserve customer interaction history for agents across all communication channels?
How can context-driven conversations reduce your customer support costs?
COVID-19 or more commonly known as the coronavirus has made the businesses to re-think their fundamental strategies to be work-from-home ready. Therefore, in this webinar, we discussed the challenges that are being faced by the contact centers and the immediate solutions that Ameyo has to offer based on the infrastructure available at the agent’s end.
Understand Key challenges of running a contact center in times of “LOCKDOWNS”
Learnings from Enterprise Indian businesses that Ameyo helped get Work From Home ready
Six Unique Work Home Ready Solutions from Ameyo for varying Infrastructure needs and complexities
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