The Digital Shift : Moving from Legacy Experience To Omnichannel Experience
Learn how changing contact center landscape is driving infrastructure modernization and transforming the Customer Experience globally.
As per Gartner, the Contact Center Infrastructure (CCI) market is evolving and contact center leaders are looking to modernize the infrastructure by replacing traditional premises-based telephony-only or siloed communication channels into a unified omnichannel system.
- What challenges drive organizations to move towards implementing an Omnichannel system
- How fast is the contact center market transforming from Legacy to Omnichannel customer experience
- How Omnichannel contact centers ensure a seamless end-to-end customer journey
- Why the shift from Legacy to Omnichannel is a need of the hour for consumer centric organizations
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Meet Our Speakers
Seema D DeSouza
Head of Customer Experience
Commercial Bank of Africa
EA Customer Care Centre