As per research, a large percentage of calls for customer service are repetitive in nature, these routine calls can be self-serviced so that only the complex concerns could be directed to agents thereby saving on agent-time. Ameyo's innovative customer care solutions ensure high quality services with minimal installation, maintenance and expansion costs.
Ameyo provides complete web-monitoring and reporting controls that help you manage operations effectively. This ultimately helps reduce training and hiring costs, while giving flexibility to manage the entire workforce with ease. Similarly from the business perspective, there is a need for virtual call center solutions that increase operational efficiency while lowering costs and increasing customer acquisition. Ameyo optimizes interaction times and improves quality of service by fetching relevant data on lead identity, disposition, agent, date, and time.
Ameyo customer enagagement technology provides upselling and cross selling opportunities to agents by enhancing customer experience through intelligent routing capabilities; routing interactions to the agents with the right skills.
Ameyo enhances agent experience by offering uniform call distribution that intelligently adapts to changing call influx across all channels coupled with supervisor features- whisper, snoop, barge-in, and coaching - help agents to create high-quality interactions. By reducing agent workload through automated IVR and DTMF Inputs for self-serving agent-less interactions like account information retrieval, flight information, pricing, record updates , password and pin generation etc, Ameyo further enhances agent experience and service delivery.
Manage Inbound, Outbound, Blended, or Multichannel contact centers with a powerful IP-based all-in-one customer call center software that innovates business for maximized benefitsLearn More