Cloud Call Center Software

Get Ameyo’s Enterprise Grade Cloud Call Center Software with Minimal Setup Time, Enterprise-grade Security, Flexible Deployment options and No IT overheads!

What is a Cloud Call Center Software?

A cloud call center software is hosted over the internet which takes minimum time to deploy and involves minimal upfront capital. Businesses use Cloud contact center solutions for flexibility and to reduce hardware setup overheads, IT management and to ensure uninterrupted customer service through a variety of voice and digital channels.

Why do you need a Cloud Contact Center?

Cost-Optimization

Cost Optimization

Start your operations with minimal investment on Call Center technology infrastructure

Faster-Time-to-Market

Faster Time to Market

Go live with your call center within hours as setup installation is already taken care of 

Flexible-Agent-Login

Flexible Agent Login

Have a flexible cloud call center where Agents login from any location

Highly-Scalable-Operations

Highly Scalable Operations

Easily increase or decrease your Call center agents as per your business requirements

Outsource-Infrastructure-Maintenance

Outsource Infrastructure Maintenance

No more headaches of managing & maintaining your call center infrastructure

Streamline-Customer-Service

Streamline Customer Service

Move over from limited PBX capabilities & support issues and Enjoy quality interactions on Cloud – The Future

Why Choose Ameyo's Cloud Call Center Software?

Minimal Setup Time

Minimal Setup Time

Enhance your remote contact center operations with instantaneous set up, low maintenance, and cost efficient cloud contact center solution with a cloud calling software. Enable informed business decisions with more control and visibility into operations. 

Limited-IT-Overheads

Limited IT Overheads

Move past your worries of managing your contact center infrastructure and leave that to us. Ameyo facilitates an end to end management of your cloud contact center and takes complete responsibility of your contact center uptime SLA’s. 

Flexible-Scaling-Infrastructure

Flexible Scaling Infrastructure

Go Agile and upscale and downscale in minimal time. Get ahead of business uncertainties and increase or decrease your customer service agents as per business demands. Build a consistent customer experience and ensure there are minimal Call abandonment and Call drops.

Highly-Secure-&-Compliant

Highly Secure & Compliant

Do not compromise on customer privacy with Ameyo’s multi-layered security features and PCI DSS compliant public cloud environment that is ISO/IEC 27018 and ISO-27001 certified along with providing comprehensive data security and strict access control.

Ameyo’s Solution For Cloud Call Centre: Choose Your Deployment

Choose Your Deployment

Private Cloud

Create Dedicated Instances

Move your contact center operations to Private Cloud, make your dedicated instances and witness great flexibility and scalability. Ameyo’s enterprise-ready cloud call center software is inherently reliable, scalable and secure. Thus, giving it an edge over other cloud contact center providers The cloud architecture is so designed to help you stay agile and manage your contact center with a single click.

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public-cloud

Public Cloud

Cost-Effective Solution

Ameyo’s cloud based call center software utilizes advanced cloud call center technology. It allows near-unlimited scalability and lets you scale up or down your cloud capacity with immense ease. Deliver uninterrupted customer service with high-end security with no involvement of IT teams.

Hybrid Cloud

The Best of Both Clouds

Hybrid Cloud call center software allows you to take complete advantage of Ameyo’s innovative and robust multi-tenant public cloud call center solution while adhering to enterprise-grade security and IT requirements through the privately hosted call center solutions.

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Looking for Cloud Deployment of your choice?

Cloud Call Center Software Comparison

Ameyo Cloud Contact Center Benefits

Serve Customer Through Voice Calls

Do away with traditional cloud based call center phone systems to empower your inbound and outbound call center operations with unmatched call quality, intelligent routing, and advanced voice features. Witness a dramatically improved CSAT with Ameyo Cloud Call Center Software.

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Customer Preferred Digital Channels02

Customer Preferred Digital Channels

Enable hassle-free customer support with digital channels- Email, SMS, WhatsApp, Facebook, Twitter, Instagram, WebChat, and In-App Mobile Chat. Provide seamless customer service across customer preferred digital channels with Ameyo’s cloud based call center solutions

Real-Time User Management

Manage your agents in a single click with Ameyo’s Cloud Call Centre Software. Transfer agents from one queue to another, in real time. Track uninterrupted performance even while shifting agents to different queues.

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Real-Time Monitoring03

Real-Time Monitoring

Empower real-time monitoring and supervision and keep track of every call and every agent. Ameyo offers unremitting monitoring and analytics capabilities with its cloud call center solutions.

Call Recording

Record your calls, store them in the Voice Logger and analyze the call data to deliver enhanced customer experience. Ameyo Voice Logger is a compliant cloud call recording solution that stores customer interactions per the standard regulations.  

Call Recording

Enterprise CRM Integration

Power-up your call and quality management with Ameyo cloud  Call Center Software integrated with enterprise-grade CRMs. Ensure effective call quality with CTI popup appearing on screen with necessary customer information.

Workflow Automation

Ensure improved agent productivity with workflow automation. Define your business-specific rules to save measurable time for your agents. Businesses choose Ameyo cloud contact center solutions over other cloud contact centre solutions to improve their overall efficiency.

Workflow Automation

"Using Ameyo our customer handling time has reduced by 50%"

- BANKBAZAAR

Cloud Contact Center Features for All

IVR

Effectively route calls to the right department based on caller input

Make outbound calling easy with an automated dialing system

ACD

Auto distribute your calls  to the best-suited agent via routing

CTI

Easy access to all the customer information for better conversion

Ensure high call quality by monitoring real-time calls
Get better visibility and hold on every metric that matters

Call Recording

Recording every call and use these recordings to score your agents

Improve the overall productivity  with automated workflows 

A Glimpse Into Differentiated

Cloud Call Center Software Features

WebRTC

Ensure secure voice calls with web-based telephony system, WebRTC. It is platform and device independent and gives you immense flexibility to integrate with any enterprise-grade CRM and existing hardware. With no hardware telephony setup requirements, you are set to go with just a headphone!

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Integrated Knowledge Base02

Integrated Knowledge Base

Resolve customer queries faster and efficiently with integrated knowledgebase. With a call center cloud software powered by a knowledge management system you can provide your agents with easy access to customer information and help them save their time. Populate the necessary information, frequently asked questions, and informational articles to serve queries better. 

Agent Assist Capabilities

At times customer queries can be difficult for an agent to resolve and it requires agent assist capabilities in your cloud based contact center solution. Ameyo’s cloud-based contact center solutions offer advanced team collaboration features for an agent to interact with other agents as well as with supervisors.

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Business Specific Reporting01

Business Specific Reporting

With Ameyo’s cloud based call center solution, you can customize performance reports. These reports show call details and agent performance based on various business-specific metrics. You can define your own metrics that you want to include in the reports.

Visual Call Flow Customization

Customization and rule configuration is simple and hassle-free with Ameyo’s cloud contact center solution. You just need to drag and drop certain elements to create automated workflows and customizable IVRs.

Drag and Drop Customization

Ready to build your Cloud Contact Center?

Ameyo Cloud Contact Center Technology - The Best Cloud Call Center Software for your Business

Sureshot Business Outcomes

unified-agent-desktop

Improved Agent Productivity

Improve your agents’ productivity with customer service tools like Unified Agent Desktop, Integrated Knowledge Base, Team Collaboration Capabilities, and AI-Powered Customer Insights.

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Increased Lead-Conversion Rate

Ameyo call center software empowers you to improve your lead-conversion rate dramatically with better hold on customer insights and auto dialers- Predictive Dialer, Preview Dialer, and Progressive Dialer.

Infrastructure-Monitoring

Enhanced Monitoring and Analytics

Monitor every aspect of your call center operations with Ameyo’s advanced monitoring and analytics tools. Get enhanced visibility on every metric that matters and enables you to improvise your strategy.

business-continuty

Assured Business Continuity

With advanced contact center cloud solutions technology, ensure consistent and streamlined call center operations. Empower your remote call center with enterprise-grade CRM integration and web-based telephony.

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CASE STUDY

See how Spice Money Improved its remote contact center agents productivity in two weeks' time

Brands Choose Ameyo

To Deliver Seamless Customer Experience

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dishtv
hdfc-bank
byju's-slider-logo
zoho-slider-logo
khan-bank
ikea
4/5
Sankar Rao A.
Sankar Rao A.Director - Products
Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
5/5
Shivam M.
Shivam M.Sr Network Engineer
Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
5/5
Ehab M.
Ehab M.Head of Electronic Banking
Easy to use and customize application with excellent support team
5/5
Mitesh S.
Mitesh S.System Support Engineer
I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Gartner
Honorable Mention in Gartner Magic Quadrant for 3 Consecutive Years
frost-sullivan
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
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Oriente
hdfc-bank
byju's-slider-logo
zoho-slider-logo
bankbazaar
ikea

Take your Customer Experience to the Next level with

Ameyo’s Customer Engagement Platform

Frequently Asked Questions

A cloud contact center is hosted on an internet server from which businesses handle their  inbound and outbound customer queries and interactions. Cloud contact center solutions make it easy for businesses to interact with their customers through voice, email, and social media channels virtually with no setup costs and time.

Benefits of cloud contact center software are:
  • 1. Highly flexible and scalable
  • 2. Minimal infrastructure cost
  • 3. Minimal maintenance
  • 4. Ease of deployment
  • 5. Allows agents to work from remote locations
In a cloud contact center software, automated routing helps businesses to streamline distribution of incoming calls to their agents. Businesses configure routing rules in a manner that help them achieve a high first call resolution rate a minimal call abandonment rate. Ameyo helps you with different routing algorithm like skill-based routing, preferred agent routing, persona-based routing, routing on the basis of historical transactions/conversation Explore Routing Rules
Yes, the cloud contact center can support multiple interaction channels like Chat, Email, Voice, Whatsapp, Facebook, and Twitter as channels

The number one reason for organisation to go for cloud deployment is saving on high upfront capital on infrastructure cost. The second most important reason is maintenance of the setup which the vendor like Ameyo does for the business. Cloud call centers do manage traffic like a regular on premise call center software.

Get in touch with us to help you with the best solution according to your business requirements.

cloud-contact-center-checklist-ebook

A Quick Checklist To Decide on the Right Cloud Contact Center Vendor