Ameyo User Boot Camp
Familiarize yourself with Ameyo's Optimized Work From Home Solutions
Here is the Recording -
Turn Into Ameyo Ninja with our User Boot Camp Series
In case of manual outbound calls, the agents have to dial on the given DID and manually enter the customer number on the DTMF to dial out.
Dispositions are there in mobile app solution but not in phone-based IVR.
The agent can call the DID where the logout prompt can be played and basis the options selected, the agent can log out of the system.
The phone agent has break options, the agent can dial the DID and IVR will give an option to put on break, ready and auto call on /off
Ameyo provides Public, Private as well as on-prem architecture for this solution. On the basis of the selected deployment option, call recordings will be stored accordingly. All call recordings will be saved in the Ameyo server and not on the local mobile devices of agents.