Understanding Rule Engine Thank You

Ameyo User Boot Camp

Understanding the flexibility to configure your business workflows in Ameyo

Here is the Recording -

Turn into Ameyo Ninja with Ameyo's User Boot Camp Webinar Series

Few of the questions asked during the webinar:

Yes, Ameyo Fusion CX empowers admin users with the option to assign tickets to a particular user/queue on the basis of certain predefined conditions.

Yes,pre-defined email notifications can be set on events like ticket creation/ticket priority change/ticket status change and more such events. The agents would receive notifications on the basis of these pre-defined triggers events that act as a condition for the rule. There are some built-in notifications for the ticket assignment or group of ticket assignments that are visible to the agent at the bell icon in the presence management bar.

The admin can select the condition in time-based rules as “hours since unassigned” and give in the hour count and set the action as assign ticket to agent “Ron” to apply automation for this task.

Yes, there is a limit to the count of rules that can be added depending upon the processing power of the machine, server, count of agents, count of tickets in the system.