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Great Place to Work - Certified

User Boot Camp

Familiarize yourself with Ameyo's optimized Call Quality Monitoring to make your Conversations better

Who should attend?

  • Using Ameyo for Customer Service or Support Operations
  • Currently using Ameyo Version 4.0 (and above) or planning to upgrade in near future
  • Currently Working as Ameyo Quality Analysts/Supervisors or playing an active role in Quality monitoring
  • Currently Playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

The what and how of call quality monitoring in Ameyo

Steps to access call details, call recordings and call scoring

How to create QA parameters for agents and map users with their skills?

Tips to monitor agents and calls in real-time with call options like snoop, barge, and whisper

Explore easier identification of SLA Breach with configurations for color-coded thresholds

Ways to apply data filters on agent monitoring view

Meet Our Speakers

jasmine_aneja

Jasmine Aneja

Sr. Associate – Product Marketing Ameyo

Anuj-Verma

Anuj Verma

Product Manager Ameyo