Understanding Voice Configurations Thank You

Ameyo User Boot Camp

Familiarize yourself with Ameyo Admin View for Voice Configurations

Here is the Recording -

Turn into Ameyo Ninja with Ameyo's User Boot Camp Webinar Series

Few of the questions asked during the webinar:

Process -> Campaign -> Dial Profile Tab ->Ring timeout Settings

Yes, agents can be moved from one queue to another queue if they are not taking any calls. Queue management does not need any separate license. It’s a feature available with Ameyo supervisors and administrators.

Agents have the privilege to set callbacks using the disposition option available in the telephony bar. 

4.6 and above versions of Ameyo have a feature for app slots in dashboards. These slots can be used to monitor metrics specific to the business use case. 

Ameyo administrator can control the privilege of allowing the agent to change their auto-call on/off status.

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