Salesforce Integration with Contact Center Software Solution
Deliver Powerful Call Management Features Into Salesforce
Single Sign-In and Task Automation
Set up Ameyo for Salesforce to improve agent efficiency. With one name and password authentication, an agent can access multiple applications they have been given rights to and eliminates further prompts when they switch applications during a particular session. Automatic two-way synchronization of information between Ameyo and Salesforce relieves agents from spending time toggling between multiple applications/screens to retrieve customer information.
Enables your support team to deliver personalized services with customer profile information displayed at a single intuitive interface providing agents with a comprehensive understanding of the customer. Pop-ups to help agents get the customer information (phone number) in case of both, inbound and outbound calls. If customer’s phone number exists in multiple records and multiple objects then the agent has an option (on Ameyo Toolbar) to select the record which they want to dial.
Knock Out Human Error
Eliminate the possibility of a manual error and save time. The agent can call any contact from the CRM with a simple click on the number (in Predefined format), without manually entering the contact number. If dialed number exists in multiple records, the system will dial the record from which click to dial was initiated.
With Ameyo and Salesforce integration, get your customers to contact you using their preferred channels (call, SMS, email,etc.) to improve customer satisfaction and loyalty. Agents can further add their comments while disposing the call to help follow-up and accurate resolution of customer query.
Real Time Reporting and Monitoring
Get a run-down of agent performance and other call center metrics and KPIs. Monitor sales performance with an integrated dashboard. Ameyo Dashboard integrated with Salesforce Service Console allows supervisors to instantly manage agent workforce in real-time, with a holistic view of call source, live calls, call duration, etc. Analyze the reports to take spontaneous yet informed decisions.
CUSTOMER SUCCESS STORY
Find out how Ameyo helped a leading telecom organization address specific technology obstacles impeding the speed,
flexibility and quality of the customer service.