kapture

Kapture Integration | Call Center Integration | Ameyo

kapture

Kapture Integration with Contact Center Software Solution

Automate Operations with Single Sign-On

Ameyo Kapture integration allows agents to sign into Kapture with registered credentials, without having to switch between multiple tabs. Increase agents’ productivity with one Username and Password authentication. With single credentials, agents can retrieve customer information like previous interaction history, call recordings, call disposition, etc., on a single screen.

SSO
customer-engagement

Preserve the Context of Conversation

Allow your agents to have qualified conversations by providing them with relevant customer information. Once the call gets connected, agents can deliver personalized services when given an insight into customer information. With an auto-pop up, the customer’s previous record, allowing a comprehensive understanding of the customers’ requirements. 

Eliminate Human Error

Landing the calls to the wrong number is often a challenge that agents face. With click-to-dial functionality, agents can just click on the number (set in predefined format) and the can is initiated to the customer automatically. This eliminates the need to manually dial a number and reduces the possibility of dialing wrong numbers. If any number exists in multiple records, the call will be dialed from the record “click-to-dial” was initiated.

human-error
multi-channel

Omnichannel Support

Ameyo Kapture Integration helps customers to reach out to you from multiple channels and agents can handle these interactions in a single intuitive interface. Get your customers to contact you via Email, Call, Chat and more to improve customer satisfaction. Agents can further add the comments against each interaction while disposing the call. These comments further help the agents to qualify the conversations with accurate query resolution.

Automated Ticket Creation

 Integrate Ameyo with Kapture to automatically generate an object/ticket whenever a query comes in. These objects could be attached to existing objects/tickets in the CRM. The call-related data is then tagged to the relevant object/ticket to ensure that there is a complete context for any future actions.



real-time-crm

Real-Time Reporting & Monitoring

Ameyo integrated with Kapture CTI allows supervisors to get a run-down of agents’ performance and other call-related activities. Supervisors can monitor an agent’s productivity while monitoring the live calls and provide assistance to qualify the conversations better. With Ameyo’s comprehensive reports, supervisors can analyze the data with a holistic view of call flow, call source, call duration, etc., and use these reports to modify their strategies and train agents to make informed decisions.



vads
CUSTOMER SUCCESS STORY

VADS

Find out how Ameyo helped a leading telecom organization address specific technology obstacles impeding thespeed,flexibility and quality of the customer service.

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