CUSTOMER SUCCESS STORY
Senior Vice President – Technology, BankBazaar
Customized IVR Call Flow
Drag and Drop IVR Designer
After Business Hour Configuration
CRM & CTI Integration
IVR Self Service
IVR Call Routing
Preferred Agent Routing
Voice Logger and Archiver
Supervisor Call Monitoring
Call Reporting & Dashboards
An Interactive Voice Response (IVR) system allows businesses to enable their customers to self serve by configuring multiple IVR options. For example – a Bank IVR can configure multiple self-serve options like – Press 1 – Know Your Balance Press 2 Credit card related Information Press 3 Demat account-related information Press 4 Current account-related information Press 5 Talk to Agent Press 6 Go back to the previous menu.
An IVR blaster is primarily used to collect customer feedback and send bulk notifications to customers. For instance, after an order is delivered, an automated call is placed to the customer asking them to rate their experience like Press 1 for ‘poor’ or Press 5 for ‘satisfactory’ and so on.
IVR configurations get complex as a business expands its products, services & reach of markets. We at Ameyo acknowledge the growing needs and complexities of businesses and cover multiple use cases for businesses of varied sizes and complexities. Few of our IVR highlights being:-
– Multiple level IVR
– Multi-lingual Support
– Self-service options
– Dynamic IVR – Change real-time prompts based on CRM/Database
– Non-business hours support
– Personalized messages
– Easy CTI and CRM Integrations
– Call logging and reporting mechanisms
Having a complete call center suite for your business will help you achieve all these and a lot more.