Site icon Ameyo

The Big List of Innovative Customer Service Ideas to Create Happier Customers


You could have an amazing product or service, but that alone does not result in happier customers. If your business deals with a large number of customers on a regular basis, you must be aware of the importance of customer service. If your customers don’t get your support, they will simply choose your competitors. Improving customer service with innovative customer service ideas is the ultimate need of the hour – and can’t be ignored any longer!

Why Customer Service Matters: Importance of Innovation in Customer Service

The most important reason for improving customer service is reputation. Your company’s brand image and reputation depends on the way your customer service agents deal with customers on a regular basis.

89% of consumers stop doing business with a company after experiencing poor customer service, according to the RightNow Customer Experience Impact Report

Customer expectations have increased dramatically in the modern digital era with the widespread adoption of innovative technologies. If you don’t adapt your business to the changing needs of your customer, you could be losing out on a really great opportunity to make your customers even happier.

Not just that, improving customer service can save you money! In fact, companies lose more than $62 billion due to poor customer service, according to NewVoiceMedia.

Unique Customer Service Ideas to Improve Customer Service

Businesses often want to differentiate themselves from their competitors by doing something unique. When brands do something unique that surprises customers, it makes them come back for better experiences. Innovative ideas are effective and they work, which is why they are so powerful.

Here, we share some unique customer service ideas you’ve probably never heard of and should definitely try out:

Chatbots will save over $8 billion annually by 2022, up from $20 million in 2017, according to Juniper Research.

“40% customers don’t care who answered their query — an agent or a bot – as long as it was resolved.” – HubSpot

45 percent of companies offering web or mobile self-service reported an increase in site traffic and reduced phone inquiries.” – CRM Magazine

Want to Delight Customers even while you are Working Remotely?

Innovative Ideas to Improve Customer Service Experience

Your customers don’t just talk to customer service, they experience it. And, customers today are beginning to feel that brands just don’t care about them anymore.

According to Kampyle, 87% of customers think brands need to put more effort into providing a more consistent experience.

This is why customer service teams should focus on delivering a good overall customer service experience. Here are some innovative ideas to improve customer service experience:

“Over 35% of customers expect to be able to contact the same customer service representative on any channel.” – Zendesk

Customer engagement leads to customer retention. Research by Rosetta Consulting found that engaged customers are five times more likely to buy only from the same brand in the future.

“15 years ago, the average consumer typically used two touch-points when buying an item and only 7% regularly used more than four. Today consumers use an average of almost six touch points, with 50% regularly using more than four.” – Marketing Week

“Omnichannel shoppers have a 30% higher lifetime value than those who shop using only one channel.” – Google

“61% of customers have not been able to easily switch from one channel to another when interacting with customer service.” – Aspect

“Organizations on average, use 35 different data gathering systems with little to no integration.” – Forbes Insights and Sitecore

Best Idea for Improving Customer Service

Many experts argue that using chatbots for customer service automation is the best idea for improving customer service. Although automation works great for efficiency, it necessary would not result in happier customers.

An interesting research by Stella Service discovered that automated systems put customers on hold 1 minute longer than real people.

The best idea for improving customer service is not automation, rather it is complete personalization! Surprised? You shouldn’t be. Your customer doesn’t want to be another statistic lost in your system – they want your undivided personal attention.

If personalizing every customer response seems like an impossible task, try using email templates and personalize them to fit the customer’s description.

Customer Service Innovation Examples

Here are some innovative customer service examples to inspire you to do more with your customer service team:

Innovative Customer Service Solution

Although innovative customer service ideas would definitely add some spice and pump up your customer engagements, imagine if you had an innovative customer service platform that has everything you need to create happier customers? Ameyo’s Contact Center Solution for Customer Service powered by technological innovation  is your answer to delivering an awe-inspiring customer service experience!

Exit mobile version