Helpdesk
If you are into a company that offers customer support, you would be well aware of its challenges. Customers demand perfection and proactive responses t...
Actions speak louder than words. We have all heard of this saying. But it has never been truer as in the case of Customer Support Process. The success o...
A help desk is a centralized point of contact for the customers to seek support. For that to be a success the businesses need to have a help desk softwa...
In today’s technology-driven world, people expect no less than 100% perfection in their lives as technology has changed the needs and wants of customers...
Customizing help desk software gives your customer support portal the look and feel of your brand and defines tailor-made workflows to extend the ease o...
In this era of instant gratification, where everything is just a click away, pleasing customers has become difficult than ever before. Digitisation has ...
In continuation of my Help desk Software series (Also read: What is a Help desk Ticketing System and Why is it important), today, we will be talking abo...
Customer support is an integral and pervasive part of the business and it is crucial for the helpdesk support team to deliver the best service possible ...