When most businesses are operating remotely, it is essential to keep a stringent check on agents’ performance and productivity in this pandemic time. However, some businesses are also operative, with half of their workforce working remotely while the rest half is still working from their workplaces or offices. This makes it crucial to track who is working remotely and who is not. To handle this, Ameyo came up with an enhancement capability for agents to select their work mode – Work from Home (WFH) or Work from Office (WFO).
The supervisor will be able to see the work mode of the agents on his monitoring dashboards. This will enable him to compare the performance of agents working from home with those working from the office. With this curative analysis, the managers and supervisors will be able to make well-informed decisions on their operational strategies.
