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Contact Center Solutions That Your Edtech Business Needed

4 Out of the Top 6 Indian EdTech Startups Trust Ameyo for their Customer Experience

17+ Years of Experience, 2000+ Customers, 60+ Countries

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Why Ameyo for Educational Contact Center?

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Easy Setup & Supervision for WFH Needs

Ameyo’s omnichannel customer engagement platform is built for a ‘work from anywhere’ setup that allows the brands to work from any device, any browser, and any location. It helps brands streamline their communication processes with students while also establishing enterprise-grade security.

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Natural Integration with Leading CRMs

To deliver context-driven interactions and increase the conversion rate, Ameyo’s contact center solution for education is backed by flexible in-house or third-party CRM integrations. It offers hassle-free CTI integration with enterprise CRMs- Zendesk, Freshdesk Mint, LeadSqaured, Zoho, Microsoft Dynamics, Sugar, Kapture, FreshSales, and more.

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All-in-one Suite: Connect with Students on Any Channel

An omnichannel customer engagement platform helps you optimize the customer experience across the entire customer lifecycle from Voice Call, Video Chat, Social Media Engagement, Bot, etc. Education contact center software also enables you to track historical or past interactions with the customers across touchpoints to preserve conversations’ context.

Enterprise-grade security

Secure to the Core

Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.

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Trusted by Leaders

2,000+ brands across 21 verticals have trusted Ameyo in 60+ countries, including marquee brands like BYJU’S Aakash, Vedantu, Unacademy, Cuemath, Apollo Health & Lifestyle, SP Madrid, Dalex Finance, Spice Money.

Transform Student Experience with a Flexible Contact Center Software

Powerful CX Features for Education Industry

UAD
Unified Agent Desktop
omni-channel
Omnichannel Capabilities
live-monitoring
Live Monitoring
integration
Flexible CRM Integration
Seamless Integrations
Automated Routing
IVR-Call-Routing
IVR System
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Click-to-dial
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Ticket Prioritization
Inbound and outbound
Inbound & Outbound Calling
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Seamless Bot to Agent Transfer

Create Better Students’ Experience with Improved Communications

Easy Setup on Mobile/Desktop

Easy Setup on Mobile/Desktop

Provide your contact center agents the flexibility to log in from any location and any device with a robust solution that can be easily set up within hours. Agents, as well as supervisors, get the flexibility to work from home or office. You can convert your smartphone into a mini contact center and get connected with students and parents without having to compromise on business productivity.

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Transparent and Real-time Monitoring

With the Edtech contact center solution’s smart analytical capabilities, get complete visibility into contact center operations and monitor KPIs closely with campaign level dashlets. Let the supervisor keep track of agents’ activity in real-time to make well-informed decisions based on call summary, customer satisfaction score, query resolution time, etc. Stay on top of your contact center operations by using device health monitoring dashboards.

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Deliver Faster Response with Automated Distribution

Let the students reach the right contact center agent with a smart routing algorithm. Students are becoming increasingly tech-savvy, expecting quick assistance from the agents. Enable them to connect with the right agent at the right time across channels. Intelligently route each call or chat to the best-suited agent and let them handle the queries with their expertise. Reduce the possibility of human error and increase First Call Resolution (FCR) with automated routing.

Boost Agents’ Efficiency

Increase Agent Productivity

Empower your agents with the best customer support tools to resolve customer issues faster. Make their jobs easier by arming them with a single view of all interaction channels, customer details, and cross-channel interaction history, backed-up with a knowledge base to help them cater to students’ and parents’ queries better.

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Help Students Help Themselves

Let the students and parents make payments, retrieve performance reports, and find relevant information on the self-service portal. Integrate your call center software with the knowledge base that answers first-level queries, thus reducing inbound call volume. The lesser the dependency that the customers have on the customer service executives, the happier they are.

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Bilegt Tumurkhuyag

Senior CX Specialist Khan Bank

The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
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Kingsley Bennett

CEO Metro Edge Technologies

Ameyo's Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents work remotely with ease.
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Mukund Kulashekaran

SVP of Business Urban Company

During COVID-19 transition, Ameyo's team worked to solve all technical problems and ensured that we continue to provide high-quality support to our customers and service partners. They are a business partner in every sense.
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Amit Sharma

Head of Customer Lifecycle Management Spice Money

Ameyo helped Spice Money remote contact center agents reach 100% productivity in two week’s time!

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Frequently Asked Questions

Call center software for edtech helps the brands handle incoming calls and make outbound calls to upsell and cross-sell different courses. An educational call center software also enables the brands to efficiently manage their business operations, increasing call connect rate with smart dialing algorithms and ensuring higher conversion rates.

Watermark

Must-have features in an educational call center software are:

  • Automated Call Distribution
  • IVR System
  • Auto Dialer
  • Self-service Portal
  • Real-time Monitoring
  • Omnichannel Capabilities
  • Seamless CRM Integration
  • Watermark

    With an omnichannel customer engagement platform, you can streamline your communication with students across touchpoints like voice calls, video chat, social media, messaging, etc.

    Watermark

    An Edtech Call Center Solution enables the brands to:

  • Address students’ and parents’ grievances effectively
  • Reach out to students via outbound calling
  • Connect with students on their preferred channel
  • Increase call connect and conversion rates
  • Improve students’ experience
  • Watermark