The Why, What, and How of
Hosted Contact Center

Aegon Life

What is a Hosted Contact Center?

A hosted contact center is a cost-effective solution for businesses to manage their customer interactions over cloud. A service provider hosts the contact center software off-site, which means on a remotely located cloud server. Thus, significantly reducing the total cost of ownership along with other maintenance responsibilities. The agents can access it from anywhere in the organization over a stable internet connection.

Why Do you Need a Hosted Contact Center?

Advantages and Benefits of setting up a hosted Contact Center


No spending on buying expensive local infrastructure or real estate cost


In-built disaster recovery along with security and compliance

Low Maintenance

Shift the onus of maintenance to the service provider

Faster Setup

Get started with delighting your customers in no time – go-live quick and easy

Scalable & Flexible

Expand and scale-back as and when required without huge costs and investments

Resource Management

Lesser in-house contact center technical workforce needed with outsourced services

Hosted Contact Center Features

Ace of your Customer Experience with the Hosted Contact Center of Choice

Auto Dialer
Interactive Voice Response (IVR)
Automatic Call Distributor (ACD)
Blended Campaigns
Omnichannel Support
Call Center Integrations
CTI Integration
Unified Agent Desktop
Unified Desktop
Cloud Contact Center deploys faster
Flexible Deployment
Call Recording
Call Center Reports
Voice Logger
Voice Blaster
Single View of Customer
Office Hour Management
Non-Office Hours Call Management
Real-time Monitoring

How to Choose the Best Hosted Contact Center Software for Your Business?

Factors to consider when deciding on the right service vendor


Complete Contact Center Capabilities

Contact center suite with all the inbound and outbound features wrapped into one solution to help you run your contact center smoothly and efficiently. Whether you are having inbound, outbound, or blended campaigns – a complete contact center software helps you to ace your customer service to increase customer satisfaction.

Enterprise-grade security

Advanced Security Mechanisms

Never compromise on your customer information. Choose a highly secure, PCI-DSS compliant software that is ISO/IEC 27018 and ISO-27001 certified along with providing comprehensive data security and strict access control.


End-to-End Customer Engagement

Make it easy for your prospects and customers to contact you on their most preferred channel. Whether they email, call, WhatsApp you or use Twitter, Facebook, live chat, or even Google’s business messages – be there for them while allowing your agents to have a contextual conversation with out of the box CRM and CTI integrations.


Monitoring and Management

Get a contact center software that allows your supervisors to track and monitor the performance of hosted contact center agents. Real-time dashboards and detailed reports of contact center metrics empower the managers to make well-informed and effective decisions.


Customer Success Story

“Ameyo helped us improve our TAT from 1 hour to 15 minutes.”

Suresh V. Suryamurthy

CEO, iMarque Solutions

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014


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Take your Customer Experience to the Next level with

Ameyo's Customer Engagement Platform

Learn more about Cloud Contact Center Center Solution

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Are Remote Contact Centers the Future: Whitepaper?

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Frequently Asked Questions

Some of the ways in which a hosted contact center can help your business are:

  • Higher Conversions: CRM integrations combined with intelligent dialers allow your agents to have quality customer interaction. Thus, increasing their sales and in turn the revenue.
  • Better Customer Satisfaction: Be available on the channel your customers prefer the most to serve them well and ensure first contact resolution
  • Happy Agents: An easy to use hosted contact center software makes your agents’ lives easier and help in boosting their productivity

Following are some of the features:

  • Inbound Operations
  • Outbound Operations
  • IVR
  • ACD
  • Dashboards and Reports

For more hosted contact center features click here.


Do an infrastructure assessment and take note of what are some of the must-have functionalities that you need in your contact center that will enable you to serve your customers better. Once you have the priorities set, look for a hosted contact center vendor that can offer you that.

If you have any questions or would like to see a demo of the solution, talk to us.