Never compromise on your customer information. Choose a highly secure, PCI-DSS compliant software that is ISO/IEC 27018 and ISO-27001 certified along with providing comprehensive data security and strict access control.
The Why, What, and How of
Hosted Contact Center
What is a Hosted Contact Center?
A hosted contact center is a cost-effective solution for businesses to manage their customer interactions over cloud. A service provider hosts the contact center software off-site, which means on a remotely located cloud server. Thus, significantly reducing the total cost of ownership along with other maintenance responsibilities. The agents can access it from anywhere in the organization over a stable internet connection.
Why Do you Need a Hosted Contact Center?
Advantages and Benefits of setting up a hosted Contact Center
Affordable
No spending on buying expensive local infrastructure or real estate cost
Secure
In-built disaster recovery along with security and compliance
Low Maintenance
Shift the onus of maintenance to the service provider
Faster Setup
Get started with delighting your customers in no time – go-live quick and easy
Scalable & Flexible
Expand and scale-back as and when required without huge costs and investments
Resource Management
Lesser in-house contact center technical workforce needed with outsourced services
Hosted Contact Center Features
Ace of your Customer Experience with the Hosted Contact Center of Choice
Auto Dialer
Interactive Voice Response (IVR)
Automatic Call Distributor (ACD)
Blended Campaigns
Omnichannel Support
Call Center Integrations
CTI Integration
Unified Desktop
Flexible Deployment
Call Recording
Call Center Reports
Click-to-Call
Voice Logger
Voice Blaster
Single View of Customer
Non-Office Hours Call Management
Real-time Monitoring
How to Choose the Best Hosted Contact Center Software for Your Business?
Factors to consider when deciding on the right service vendor
Complete Contact Center Capabilities
Contact center suite with all the inbound and outbound features wrapped into one solution to help you run your contact center smoothly and efficiently. Whether you are having inbound, outbound, or blended campaigns – a complete contact center software helps you to ace your customer service to increase customer satisfaction.
Advanced Security Mechanisms
End-to-End Customer Engagement
Make it easy for your prospects and customers to contact you on their most preferred channel. Whether they email, call, WhatsApp you or use Twitter, Facebook, live chat, or even Google’s business messages – be there for them while allowing your agents to have a contextual conversation with out of the box CRM and CTI integrations.
Monitoring and Management
Get a contact center software that allows your supervisors to track and monitor the performance of hosted contact center agents. Real-time dashboards and detailed reports of contact center metrics empower the managers to make well-informed and effective decisions.
Customer Success Story
“Ameyo helped us improve our TAT from 1 hour to 15 minutes.”
Suresh V. Suryamurthy
CEO, iMarque Solutions
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
Take your Customer Experience to the Next level with
Ameyo's Customer Engagement Platform
Learn more about Cloud Contact Center Center Solution
Contact centers have been around for more than a decade and continue to show slow but steady growth.
Remote working, also known as work from home model has gained popularity in the recent times…
As a worldwide concern over COVID-19 (coronavirus) grew, we saw businesses adapting to the new way of working.
