Cloud Contact Center Solution

For Businesses In South Africa

Gartner
Honorable Mention in Gartner Magic Quadrant for 3 Consecutive Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
Get in Touch

Please fill this form

2000+ Brands in 60+ Countries trust Ameyo

Cloud Based Contact Center Solutions

public-cloud

Public Cloud

A public cloud contact center software which is hosted over the internet is an easy-to-deploy model that allows businesses to go up and running in minimum time. In a public cloud, cloud resources are owned by the cloud service provider. It is a cost-effective solution that allows near-unlimited scalability. Hosted over the internet, Ameyo’s cloud-based call center software has omnichannel capabilities that allow businesses like E-Commerce and Aviation to deliver a customized customer experience.

private-cloud

Private Cloud

In a private cloud, the services and infrastructure are maintained on Virtual Private Network. Private cloud addresses the various data security concerns for big players like Banks and Financial Institutions where business-critical operations are managed under a safe environment. Government agencies get better control of data and adherence to regulatory compliance. A private cloud call center software ensures high flexibility, scalability, and improved security to meet business-specific needs.

hybrid-cloud

Hybrid Cloud

A hybrid cloud is an integration of both private and public cloud that gives businesses an edge to use both the facilities in one software. Organizations can choose to control their sensitive data on private cloud-like financial reporting. It is an easy-to-deploy model that has businesses like Cab Aggregators rolling with the best of both worlds. It is a cost-effective cloud solution that allows businesses to migrate with ease.

When Ameyo can be the best solution?

Ameyo is a one-stop solution that caters to all your business needs and solves the challenges of email management, analyzing KPIs, increasing agents’ productivity.

Increasing Agent Productivity

Customer sentiments are important for each business and if an agent can understand the emotions of their customer, they have won the CX game. With features like Sentiment Analysis, agents can prioritize their customers and deliver the kind of experience that customers are looking for. With a twofold benefit of increased productivity and increased CSAT, agents can raise the customer service standards.

Email Management

Customers are most happy when they are valued for their time. For businesses, email management becomes a challenge when agents have to reply to each mail manually. Agents can respond faster to emails using inbuilt email editor in their Unified Agent Desktop. Minimizing human error with canned responses becomes a delight for the customers.

Supervisory Model

Why do supervisors need to monitor agents effectively? Agents are the face of any business and if managers and supervisors can keep a check on each KPI metric from Average Handling Time, Break Duration, Call Activity, Disposition Selected, Hang-up details, and more, they can allocate their resources with an insightful strategy.

gulf-african-bank

CUSTOMER SUCCESS STORY

Gulf African Bank

Discover how a leading African Bank revamped their case management processes to get the customer issues resolved in a much quicker way.

Key Features of a Call Center Software in South Africa

Automatic Call Distributor (ACD)

Customers are happy when their queries are resolved in one go. With preconfigured parameters like Preferred Agent Routing, Persona Based Routing, Interaction Based Routing, and Skill-Based Routing.

Interactive Voice Response (IVR)

Let your customers find all their answers on IVR and route them to best-suited agents with an intelligent IVR system. With a hosted IVR, businesses could easily deliver 24/7 phone support and be available for their customers whenever they want.

Unified Agent Desktop (UAD)

Arm your agent with single window workbench that helps them manage each interaction effectively without toggling off between multiple tabs and reduces average handling time. Let the call center agents be prepared with customer interaction history to deliver a smooth customer experience.

Computer Telephony Integration (CTI)

Make agents’ job easy by integrating the existing or third-party CRM with the cloud-based call management system and ensure increased customer satisfaction. Deliver the information that the customers are looking for with leading CRM applications.

Omnichannel Conversations

Let your customers reach you through their preferred channel and make them feel at home when they raise queries through Email, Call, Chat, and Social Media. Agents could be responsive to each interaction personally when they have access to these channels in a single interface.

Auto Dialer

Get an efficient dialing system that helps you optimize your dialing strategies and improvise each interaction with its capabilities. Ameyo’s auto-dialers have customized calling process for diverse business needs that help them engage with their customers effectively.

Report & Dashboards

Get periodic reports for call center metrics that define your business strategies with report scheduler. Supervisors can get comprehensive reports and monitor live dashboards to assess agents’ performance and score them individually to boost their productivity.

Call Quality Assurance

Managers can work smartly by analyzing the recorded calls to draw meaningful insights and strategies for their campaigns. With live monitoring, they can assist agents on a live call with enhanced call functionality features like Snoop, Barge, and Whisper.

Why Ameyo Is The Best Cloud Contact Center Provider

Scalability-&-Flexibility

Scalability & Flexibility

Ameyo’s cloud based call center allows businesses to scale up and down with ease as the business demands. Hardware sizing is managed by cloud contact center providers and you do not have to worry about operational overheads as it does not involve the hardware installation. Migrate to cloud based contact center software with ease and grow your business exponentially.

increased-ROI

Increased ROI

By moving from Capital Expenditure (CAPEX) to Operational Expenditure (OPEX), businesses can reduce infrastructure cost and maintenance cost and integrate their cloud calling software with multiple applications without any additional cost. You can also eliminate the need to manage IT Infrastructure and capture all the call details on one screen with hosted software.

Highly-Secure-Operations

Highly Secure Operations

Businesses cannot compromise on data security and they need security from data theft. Ensure a smooth calling experience with your customers using Virtual Private Network (VPN). With Ameyo Cloud, enable Internet Lease Line (ILL) to safely handle contact center operations. Drive customer loyalty by adhering to security benefits and leave no chance for the data breach.

recovery

Disaster Recovery

With operational failover and downtime, businesses can lose both revenue and customers. In case of disaster, your contact center can take days to recover all the data. You don’t have to wait for your technical assistance because Cloud-based solution provides high levels of business continuity as redundancy is often available as a default offering by the cloud contact center providers.

Make your business a Customer Experience Platform with Ameyo

Call Center Software for Banking & Finance

Customers get exhausted with too much paperwork and slow response time from the bank and finance agents. They seek instant support eliminating any barrier between the bank and the customers.

Banks and Financial Institutions, along with providing immediate customer support need to manage the voice call logs to avoid discrepancies. Ameyo’s Voice Logger Archiver allows banks to save call recordings which are easily accessible for managers and supervisors. These recordings could also be used to draw a pattern of customer complaints and managers can use this data to improve customer experience. 

banking
insurance

Call Center Software for Insurance

An insurance broker needs to bridge the gap between customers and producers to excel at CX game. Study says, 86% of buyers are willing to pay more for  enhanced customer experience.

With an ability to view historical data of the customers, an insurer can understand the client’s needs better. With Ameyo’s comprehensive Cloud Contact Center Software, it is easy to understand customer’s sentiments and previous interaction history and agents (insurer) could deliver a personalized experience.

Call Center Software for BPOs

South Africa has been continuously emerging as a Business Process Outsourcing market but the challenge of resource allocation and cost of telecoms remains constant for this industry.

Reduce the cost of operations significantly with a cloud Call Center Software in South Africa without worrying about infrastructure cost, hardware installation, and IT management. Reduce the need for a physical setup and manage your business operations over the internet that helps you deliver 24/7 phone support for the customers.

BPO

Our Trusted Partner in South Africa

blue-cloud-solution-logo