Cloud Contact Center Solution
For Businesses In South Africa
2000+ Brands in 60+ Countries trust Ameyo
Cloud Based Contact Center Solutions
When Ameyo can be the best solution?
Ameyo is a one-stop solution that caters to all your business needs and solves the challenges of email management, analyzing KPIs, increasing agents’ productivity.
Increasing Agent Productivity
Customer sentiments are important for each business and if an agent can understand the emotions of their customer, they have won the CX game. With features like Sentiment Analysis in the software used in call center, agents can prioritize their customers and deliver the kind of experience that customers are looking for. With a twofold benefit of increased productivity and increased CSAT, agents can raise the customer service standards.
Customers are most happy when they are valued for their time. For businesses, email management becomes a challenge when agents have to reply to each mail manually. Agents can respond faster to emails using inbuilt email editor in their Unified Agent Desktop of call center software. Minimizing human error with canned responses becomes a delight for the customers.
Why do supervisors need to monitor agents effectively? Agents are the face of any business and if managers and supervisors can keep a check on each KPI metric from Average Handling Time, Break Duration, Call Activity, Disposition Selected, Hang-up details, and more, they can allocate their resources with an insightful strategy with the help of best call center software.
CUSTOMER SUCCESS STORY
Gulf African Bank
Discover how a leading African Bank revamped their case management processes to get the customer issues resolved in a much quicker way.
Key Features of a Call Center Software in South Africa
Why Ameyo Is The Best Cloud Contact Center Provider
Make your business a Customer Experience Platform with Ameyo
Call Center Software for Banking & Finance
Customers get exhausted with too much paperwork and slow response time from the bank and finance agents. They seek instant support eliminating any barrier between the bank and the customers.
Banks and Financial Institutions, along with providing immediate customer support need to manage the voice call logs to avoid discrepancies. Ameyo’s Voice Logger Archiver allows banks to save call recordings which are easily accessible for managers and supervisors. These recordings could also be used to draw a pattern of customer complaints and managers can use this data to improve customer experience.
Call Center Software for Insurance
An insurance broker needs to bridge the gap between customers and producers to excel at CX game. Study says, 86% of buyers are willing to pay more for enhanced customer experience.
With an ability to view historical data of the customers, an insurer can understand the client’s needs better. With Ameyo’s comprehensive cloud based contact center solutions, it is easy to understand customer’s sentiments and previous interaction history and agents (insurer) could deliver a personalized experience.
Call Center Software for BPOs
South Africa has been continuously emerging as a Business Process Outsourcing market but the challenge of resource allocation and cost of telecoms remains constant for this industry.
Reduce the cost of operations significantly with a cloud contact center solutions in South Africa without worrying about infrastructure cost, hardware installation, and IT management. Reduce the need for a physical setup and manage your business operations over the internet that helps you deliver 24/7 phone support for the customers.