Cloud Contact Center Solution For Businesses In South Africa
Cloud Contact Center Solutions: Choose That Suits Your Business
A public cloud contact center solution which is hosted over the internet is an easy-to-deploy model that allows businesses to go up and running in minimum time. In a public cloud, cloud resources are owned by the cloud service provider. It is a cost-effective solution that allows near-unlimited scalability. Hosted over the internet, Ameyo’s cloud contact center solutions have omnichannel capabilities that allow businesses like E-Commerce and Aviation to deliver a customized customer experience.
In a private cloud, the services and infrastructure are maintained on Virtual Private Network. Private cloud addresses the various data security concerns for big players like Banks and Financial Institutions where business-critical operations are managed under a safe environment. Government agencies get better control of data and adherence to regulatory compliance. A private cloud based contact center solution uses advanced call centre technology that ensures high flexibility, scalability, and improved security to meet business-specific needs.
A hybrid cloud is an integration of both private and public cloud that gives businesses an edge to use both the facilities in one software. Organizations can choose to control their sensitive data on private cloud-like financial reporting. It is an easy-to-deploy model that has businesses like Cab Aggregators rolling with the best of both worlds. It is a cost-effective cloud based contact center solution that allows businesses to migrate with ease.
Key Highlights of Ameyo Call Center Software
Automatic Call Distributor (ACD)
Customers are happy when their queries are resolved in one go. With pre-configured parameters like Preferred Agent Routing, Persona Based Routing, Interaction Based Routing, and Skill-Based Routing, transform your inbound call center software.
Interactive Voice Response (IVR)
Empower your inbound call center software and let your customers find all their answers on IVR and route them to best-suited agents with an intelligent IVR system. With a hosted IVR, businesses can easily deliver 24/7 phone support and be available for their customers whenever they want.
Unified Agent Desktop (UAD)
With Ameyo's call center automation software, arm your agent with single window workbench that helps them manage each interaction effectively without toggling off between multiple tabs and reduces average handling time. Let the call center agents be prepared with customer interaction history to deliver a smooth customer experience.
Computer Telephony Integration (CTI)
Make agents’ job easy by integrating the existing or third-party CRM with the cloud based contact center solutions and ensure increased customer satisfaction. Deliver the information that the customers are looking for with leading CRM applications. enable high-end customer support with Ameyo's call center software.
Let your customers reach you through their preferred channel and make them feel at home when they raise queries through Email, Call, Chat, and Social Media. Empower your agents and supervisors with Ameyo's omnichannel call center software. Let agents be responsive to each interaction personally when they have access to these channels in a single interface.
Ameyo's dialer software for outbound call centers can transform your call center operations. Get an efficient dialing system that helps you optimize your dialing strategies and improvise each interaction with its capabilities. Ameyo’s outbound call center software has customized calling process for diverse business needs that help them engage with their customers effectively.
Report & Dashboards
Ameyo offers call center monitoring software that enabled call center managers to get deeper insights of performance metrics. Get periodic reports for call center metrics that define your business strategies with report scheduler. Supervisors can get comprehensive reports and monitor live dashboards to assess agents’ performance and score them individually to boost their productivity.
Call Quality Assurance
Managers can work smartly by analyzing the recorded calls to draw meaningful insights and strategies for their campaigns. Ameyo offers Voice Logger and Voice Logger Achiever to record and log your calls, You may listen to the recorded calls later to monitor call quality. With live monitoring, they can assist agents on a live call with enhanced call functionality features like Snoop, Barge, and Whisper.
Why Ameyo Is The Best Among Cloud Contact Center Providers
Scalability & Flexibility
Ameyo’s cloud contact center solutions allow businesses to scale up and down with ease as the business demands. Hardware sizing is managed by cloud contact center providers and you do not have to worry about operational overheads as it does not involve the hardware installation. Migrate to cloud based contact center software with ease and grow your business exponentially.
By moving from Capital Expenditure (CAPEX) to Operational Expenditure (OPEX), businesses can reduce infrastructure cost and maintenance cost and integrate their cloud call center software with multiple applications without any additional cost. You can also eliminate the need to manage IT Infrastructure and capture all the call details on one screen with hosted software.
Highly Secure Operations
Businesses cannot compromise on data security and they need security from data theft. Ensure a smooth calling experience with your customers using Virtual Private Network (VPN). With Ameyo Cloud, enable Internet Lease Line (ILL) to safely handle contact center operations. Drive customer loyalty by adhering to security benefits and leave no chance for the data breach with Ameyo's call center automation software.
With operational failover and downtime, businesses can lose both revenue and customers. In case of disaster, your contact center can take days to recover all the data. You don’t have to wait for your technical assistance because cloud contact center solutions provides high levels of business continuity as redundancy is often available as a default offering by the cloud contact center providers.
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Call Center Software for Banking & Finance
Customers get exhausted with too much paperwork and slow response time from the bank and finance agents. They seek instant support eliminating any barrier between the bank and the customers.
Banks and Financial Institutions, along with providing immediate customer support need to manage the voice call logs to avoid discrepancies. Ameyo’s Voice Logger Archiver allows banks to save call recordings that are easily accessible for managers and supervisors. These recordings could also be used to draw a pattern of customer complaints and managers can use this data to improve customer experience.
Call Center Software for Insurance
An insurance broker needs to bridge the gap between customers and producers to excel at the CX game. The study says, 86% of buyers are willing to pay more for an enhanced customer experience.
With an ability to view historical data of the customers, an insurer can understand the client’s needs better. With Ameyo’s comprehensive cloud-based contact center solutions, it is easy to understand customer’s sentiments and previous interaction history, and agents (insurer) could deliver a personalized experience.
Call Center Software for BPOs
South Africa has been continuously emerging as a Business Process Outsourcing market but the challenge of resource allocation and cost of telecoms remains constant for this industry.
Reduce the cost of operations significantly with cloud contact center solutions in South Africa without worrying about infrastructure cost, hardware installation, and IT management. Reduce the need for a physical setup and manage your business operations over the internet that helps you deliver 24/7 phone support for the customers.
Ameyo Helped us in Attaining our business goals
Ameyo paved the way for us by automating solutions to our requirements. We have been able to monitor our execution of the business processes, consequently expanding our presence and attaining our business goals
National Life & General Insurance Company
Supportive and Cooperative Team
Ameyo Engineers, Account Managers, and Project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.
IT Manager, Admerex Solutions
Our Customer Satisfaction Improved Greatly
Ameyo ensured the proper monitoring of issues is done because of which ‘Chili’ has increased customer satisfaction greatly
Advanced Capabilities to Improve Customer Experience
Ameyo assisted us to enhance our customer experience with its advanced capabilities.
General Manager SP Madrid
Ameyo customized the Solution as per our Requirement
“We wanted a flexible solution with customization as our organization progressed. Ameyo understood our business well and programmed the call flow and the telephony. I think it’s incredible.”
General Manager, Customer Service – Spoton
Empowered us with an end-to-end System
“Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience”
ASSOCIATE DIRECTOR-IT INFRASTRUCTURE, JABONG
Sankar Rao A.
Director - Products Ola
Sr Network Engineer
Head of Electronic Banking
System Support Engineer
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014