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Cloud Contact Center Solutions: Choose That Suits Your Business
Key Highlights of a Ameyo Call Center Software
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Why Ameyo Is The Best Among Cloud Contact Center Providers
CUSTOMER SUCCESS STORY
Gulf African Bank
Discover how a leading African Bank revamped their case management processes to get the customer issues resolved in a much quicker way.
Make your business a Customer Experience Platform with Ameyo
Call Center Software for Banking & Finance
Customers get exhausted with too much paperwork and slow response time from the bank and finance agents. They seek instant support eliminating any barrier between the bank and the customers.
Banks and Financial Institutions, along with providing immediate customer support need to manage the voice call logs to avoid discrepancies. Ameyo’s Voice Logger Archiver allows banks to save call recordings which are easily accessible for managers and supervisors. These recordings could also be used to draw a pattern of customer complaints and managers can use this data to improve customer experience.
Call Center Software for Insurance
An insurance broker needs to bridge the gap between customers and producers to excel at CX game. Study says, 86% of buyers are willing to pay more for enhanced customer experience.
With an ability to view historical data of the customers, an insurer can understand the client’s needs better. With Ameyo’s comprehensive cloud based contact center solutions, it is easy to understand customer’s sentiments and previous interaction history and agents (insurer) could deliver a personalized experience.
Call Center Software for BPOs
South Africa has been continuously emerging as a Business Process Outsourcing market but the challenge of resource allocation and cost of telecoms remains constant for this industry.
Reduce the cost of operations significantly with a cloud contact center solutions in South Africa without worrying about infrastructure cost, hardware installation, and IT management. Reduce the need for a physical setup and manage your business operations over the internet that helps you deliver 24/7 phone support for the customers.