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Get Enterprise Ready Remote Contact Center Software

Upgrade your Legacy Contact Center to Thrive in a Contactless World

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Remote Governance with 360-degree Application Infrastructure Management

Remote Governance with 360-degree Application Infrastructure Management

Overcome remote IT infrastructure challenges by getting a 360-degree view of all remote systems, devices, and environments with Ameyo’s Remote Call Center Software. Get armed with up to 15 monitoring parameters to solve the challenges of operating remotely.

  • Application Infrastructure Management
  • Best-in-Class Voice Quality
  • Secure Remote Work Environment

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Establish Control with Centralized Contact Center Operations

Establish Control with Centralized Contact Center Operations

Gain full control over your contact center operations even when working remotely using a home-based call center solution. Get a wholesome and unified view of remote agents irrespective of their work location or the telephony systems being used. Scale your contact center operations to ensure business as usual without worrying about the infrastructural challenges.

  • Unified View for Remote Monitoring
  • Remote Agent Scalability
  • Work from Home Ready Solutions

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Flexibility to Login from Anywhere

Flexibility to Login from Anywhere

Provide your contact center agents the freedom to login from anywhere, anytime. The agents, as well as the supervisors, can log in to the system from any device – laptops or mobile phones; any browser; and any environment i.e. whether they are working from home or office. At the same time, managers and supervisors can monitor user status and allocate resources accordingly.

  • Login from Laptop or Mobile
  • Real-time User Management
  • Remote working from any Environment

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Presence Management

Optimum Management of Agent's Presence

Citing the agent’s inactivity, the session on the app will automatically logout. This inactivity duration can be configured by the supervisor/admin. Capturing the reason for the session disruption as “Inactivity Auto Logout” in the reports, supervisors can get precise insights on agents’ productive hours. With a notification alert, the agents get a warning before the session timeout, nudging them to remain active. Ameyo’s Presence Management feature enables supervisors to:

  • Define threshold time for inactivity
  • Capture exact reason for auto-logout
  • Get notified on inactive auto-logout

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Work-Mode-Selection-Capabilitynew

Work Mode Selection Capability

Let agents have the flexibility to select their work mode as Work from Office (WFO) or Work from Home (WFH). With this flexibility, supervisors can track and compare efficiency in different work modes based on the number of calls handled, call connectivity ratio, network failure (if any), and overall monitor agents’ performance in each mode. Sufficient data will enable decision-makers to measure the effectiveness of both of these work modes and build their strategies accordingly.

Be Work from Home Ready with Ameyo

Inbound and outbound
Inbound & Outbound Calling
omni-channel
Omnichannel Experience
Monitoring
Remote Monitoring & Reporting
Integration
CTI Integration
WebRTC
WebRTC Supported
Flexible Deployment
Flexible Deployment
Ease of use
Ease of Use
Enterprise-grade Security
Enterprise-level Security
collaboration
Collaboration
Years of experience
Years of Experience

See how Ameyo's Remote Contact Center Solution helped iMarque Solutions to Reduce their Operational Costs by 15%

Ameyo Offers a Custom Solution for Remote Contact Center

That's As Unique as Your Business Needs

Highly Scalable as per Business Requirements

Deployment Options That Work for Your Business

Future proof your business with a complete contact center suite backed by multiple deployment options. Setup a cloud contact center to easily upscale or downscale as per your business requirements. At the same time, you can also go for a hybrid call center setup wherein you get to enjoy Ameyo’s complete work from anywhere solution capabilities on a private cloud while protecting your on-premise investments. Additionally, you also have the option to build an on-premise remote contact center along with a VPN for enhanced security.

  • Cloud
  • Hybrid
  • On-premise

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Minimal Disruption, Faster Deployment

Minimal Disruption, Faster Deployment

Setup your remote contact center within days backed by Ameyo’s expertise in delivering hundreds of remote deployments in the last couple of months. Additionally, with fortnightly product advancements and robust product development, you get to build a contact center focused on delighting your agents and customers while meeting your business’ goals too.

  • Fast Deployment
  • Continuous Advancements
  • Work From Home Ready Solutions

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Struggling to Choose the Right Remote Contact Center Software for your Business?

Boost your Customer Engagements with an Omnichannel Remote Contact Center

MOBILE-APP

Industry’s First Mobile Contact Center App

Ameyo promises an enhanced customer experience for businesses having limited contact center infrastructure – The Ameyo Mobile Agent. It’s an industry-first call center mobile application with enterprise-ready call center and security features built for a remote workforce. Now, onboard your agents faster and make customer service smooth with Ameyo’s easy-to-use mobile call center solution.

  • Powerful CTI capabilities
  • Easy On-boarding of Agents
  • Enterprise-grade Security

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How Does a Virtual Call Center Work-

Full Enterprise Contact Center Capabilities

Do not compromise on call center capabilities even when you are working from home. Automate your outbound calling using intelligent dialers. Get an omnichannel remote contact center software to serve your customers on their most preferred channel – voice, social media, email, live chat, or WhatsApp while allowing your call center agents to have a unified view of the customer’s past interactions and complete journey.

  • Dialer
  • Unified Desktop
  • Omnichannel

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Improve Visibility of SLAs & KPIs

Virtual Collaboration and Monitoring

Encourage team collaboration and communication to improve agent productivity while creating a healthy and conducive remote working environment. With Remote Call Center Software, allow the agents to have a one-on-one internal chat with other agents or seek the supervisor’s help to ensure FCR. Additionally, the supervisors have the option to communicate with the team at large by broadcasting a message. At the same time, the managers have access to granular reports of agents’ performance to draw actionable insights.

  • Peer Communication
  • Team Broadcasting
  • Granular Reports

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CUSTOMER SUCCESS STORY

See how Ameyo’s Remote Contact Center Solution helped iMarque Solutions to Reduce their Operational Costs by 15%

Download Case Study   View All Case Studies

Star Star Star Star

Sankar Rao A.

Director - Products

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
Star Star Star Star Star

Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interacting different CRM and it will keep stable.
Star Star Star Star Star

Ehab M.

Head of Electronic Banking

Easy to use and customize application with excellent support team
Star Star Star Star Star

Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

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Related Resources

Guide to Choose the Best Remote Contact Center Software for Your Business

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Handbook to Choose the Best Remote Call Centre Software for African Businesses

Africa is on its way to become a competitive destination for the business process outsourcing (BPO) industry.

A Quick Checklist To Decide on the Right Cloud Contact Center Vendor

Contact centers have been around for more than a decade and continue to show slow but steady growth.

Frequently Asked Questions

A Remote Contact Center setup is needed in 3 scenarios:-

– A New Call Center Setup – Go for a cloud-based call center software and your agents can work from anywhere with a laptop
– Moving an On-premise Call Center Remote – Create VPN access and direct all your on-premise calls via VPN to a cloud-based call center software and your home-based contact center is ready to use
– Call Center Agents are always on the move – Create a cloud-based call center setup and configure agent mobile extension so agents can take calls on mobile phones or smartphones.

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Ameyo has multiple works from home ready solutions and Mobile App or Ameyo Mobile Agent App is one of them. Ameyo’s Mobile Agent App has all the enterprise contact center capabilities of Ameyo suite – key ones being Dialer, CTI, WebRTC, Unified Desktop & Omnichannel Capabilities.

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Ameyo’s Work From Home solutions come with built-in device systems and bandwidth monitoring tools which track up-to 15 key parameters. This helps in effectively tracking infrastructure-related issues in an external environment.

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Yes, Ameyo provides chat collaboration and broadcasting features so remote call center agents and supervisors are always in sync and extended assistance can be provided when needed.

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Ameyo’s remote agent solution provides you full control of your remote contact center operations. First, you have a unified view of call center agents no matter what interface they are logged in from – Mobile, Laptops, Remote or Office Environment, giving you complete control of call center operations. Second, you can track your remote agent devices, bandwidth, errors, etc. by tracking up to 15 infrastructural parameters.

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Remote Contact Center Agents must have an easy to use interface(Laptops or Call Center Mobile Apps) to receive and make calls, a 4G/Wifi internet connection, VPN for secure contact center access, VoIP/ dual call leg telephony enabled.

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Business continuity planning or BCP means having a tech infrastructure in place so that a business process continues to work even in the face of huge adversity.

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