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Get Enterprise-Ready Remote Contact Center Software

  • Fast Omnichannel deployment
  • Pre-built Connectors for Leading CRMs 
  • Virtual Collaboration and Monitoring
  • PCI DSS Compliant Solution

Over 100+ brands and 50,000+ agents have moved to remote work using Ameyo

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Build better customer relationships with remote contact center

Establishing Remote IT & Ops Governance

The availability of robust infrastructure to support fluid communication remains one of the top challenges. Businesses need to establish remote governance with 360-degree Application Infrastructure Management (AIM) to run contact centers with confidence, creating a high trust environment for the employees.

Team Collaboration

Grow your business faster by building lasting relationships with your customers, through every step of the customer journey.
Leverage customer interactions across their preferred communication channels. Make most of your agents’ productivity by enabling them to engage in multiple interactions simultaneously.

Loss of customer service quality

Loss of Customer Service Quality

Contact centers using multiple and outdated software sometimes miss calls and messages from the customers leading to loss of business opportunities. Adopting new software that integrates with the existing ones or opting for a platform that already has multiple systems integrated into it can make virtual contact centers more effective.

How Ameyo’s Remote First Contact Center Solution is enabling business continuity and smooth operations?

Remote Governance with 360-degree Application Infrastructure Management

Overcome remote IT infrastructure challenges by getting a 360-degree view of all remote systems, devices, and environments with Ameyo’s Remote Call Center Software. Get armed with up to 15 monitoring parameters to solve the challenges of operating remotely.

  • Application Infrastructure Management
  • Best-in-Class Voice Quality
  • Secure Remote Work Environment

Establish Control with Centralized Contact Center Operations

Gain full control over your contact center operations even when working remotely using a home-based call center solution. Get a wholesome and unified view of remote agents irrespective of their work location or the telephony systems being used. Scale your contact center operations to ensure business as usual without worrying about the infrastructural challenges.

  • Unified View for Remote Monitoring
  • Remote Agent Scalability
  • Work from Home Ready Solutions

Flexibility to Login from Anywhere

Provide your contact center agents the freedom to login from anywhere, anytime. The agents, as well as the supervisors, can log in to the system from any device – laptops or mobile phones; any browser; and any environment i.e. whether they are working from home or office. At the same time, managers and supervisors can monitor user status and allocate resources accordingly.

  • Login from Laptop or Mobile
  • Real-time User Management
  • Remote working from any Environment
Minimal Disruption, Faster Deployment

Minimal Disruption, Faster Deployment

Setup your remote contact center within days backed by Ameyo’s expertise in delivering hundreds of remote deployments in the last couple of months. Additionally, with fortnightly product advancements and robust product development, you get to build a contact center focused on delighting your agents and customers while meeting your business’ goals too.

  • Fast Deployment
  • Continuous Advancements
  • Work From Home Ready Solutions
Industry’s First Mobile Contact Center App

Industry’s First Mobile Contact Center App

Ameyo promises an enhanced customer experience for businesses having limited contact center infrastructure – The Ameyo Mobile Agent. It’s an industry-first call center mobile application with enterprise-ready call center and security features built for a remote workforce. Now, onboard your agents faster and make customer service smooth with Ameyo’s easy-to-use mobile call center solution.

  • Powerful CTI capabilities
  • Easy On-boarding of Agents
  • Enterprise-grade Security
Work Mode Selection Capability

Work Mode Selection Capability

Let agents have the flexibility to select their work mode as Work from Office (WFO) or Work from Home (WFH). With this flexibility, supervisors can track and compare efficiency in different work modes based on the number of calls handled, call connectivity ratio, network failure (if any), and overall monitor agents’ performance in each mode. Sufficient data will enable decision-makers to measure the effectiveness of both of these work modes and build their strategies accordingly.

Optimum Management of Agent's Presence

Citing the agent’s inactivity, the session on the app will automatically logout. This inactivity duration can be configured by the supervisor/admin. Capturing the reason for the session disruption as “Inactivity Auto Logout” in the reports, supervisors can get precise insights on agents’ productive hours. With a notification alert, the agents get a warning before the session timeout, nudging them to remain active. Ameyo’s Presence Management feature enables supervisors to:

  • Define threshold time for inactivity
  • Capture exact reason for auto-logout
  • Get notified on inactive auto-logout

Take your Customer Experience to the Next Level with Ameyo's AI-ready Contact Center Solution

Set up Virtual Contact Center with Ameyo’s enhanced capabilities

Enterprise-grade Outbound Dialer

Enterprise-grade Outbound Dialer

Advanced algorithms to deliver high call connects and improve conversion rate. Automate your outbound call center operations by adding an auto dialer in your call center software. Ameyo offers Predictive Dialer, Preview Dialer, and Progressive Dialer that you can choose from, per your business requirements.

Explore Outbound Dialer

AI-ready Omnichannel Contact Center Solution

AI-ready Omnichannel Contact Center Solution

Ameyo’s AI-powered contact center solutions makes it easy to integrate chatbots, voice bots, and machine learning technology into your contact center. Ameyo supports a wide range of channels such as voice, e-mail, live agent,  chat, SMS, video chat, and social channels.

Flexible-Mode-of-deployment

Flexible Mode of deployment

On-premise

If your business requires an on-premise call center deployment with servers physically placed on your premises, Ameyo’s On-premise Call Center Software is the right solution for you. With on-premise call center software, you can have great control over server security.

 

Cloud-based

Cloud-based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. Ameyo offers Cloud-based Call Centre Software (public & private cloud) that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.

PCI-DSS-Compliant

PCI DSS Compliant

Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME.

Explore Regulatory Compliance

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Virtual Collaboration and Monitoring

Encourage team collaboration and communication to improve agent productivity while creating a healthy and conducive remote working environment. With Remote Call Center Software, allow the agents to have a one-on-one internal chat with other agents or seek the supervisor’s help to ensure FCR. Additionally, the supervisors have the option to communicate with the team at large by broadcasting a message. At the same time, the managers have access to granular reports of agents’ performance to draw actionable insights.

  • Peer Communication
  • Team Broadcasting
  • Granular Reports

Rethink your Customer Support Strategy

Full-fledged Contact Center Solution to Offer Superior Customer Experience

ACD
ACD

Route calls to best-suited agents for faster resolution with flexible and robust Ameyo’s ACD software

ivr
IVR

Identify and route every customer call to the best-suited agent based on the caller’s input with an intelligent IVR system

Web RTC
Web RTC supported

With the WebRTC protocol, easily set up softphones at your agents’ workstations without installing software or hardware, all while securing your information transfers (phone calls, recordings, etc.)

Omnichannel reporting
Omnichannel reporting

Leverage the power of omnichannel report with detailed reports and customized dashboards to measure what matters the most

CRM
Integrations with CRM

Ameyo integrates with all leading industry CRMs such as Microsoft Dynamics 365, Freshdesk Mint, Zendesk, Salesforce CRM, Leadsquared and more. Custom integrations are also available

Omni Routing
Omni Routing

Direct incoming interactions via multiple channels to the right contact center agent at the right time using business rules to facilitate a faster response

Conversation Resolver
Conversation Resolver

Append multiple related interactions into a single conversation to avoid losing conversation context and see a complete picture of your customer journey

Automation rules
Automation Rules

Build an effective contact center process by automating business actions based on event and time-based triggers. It lets you save time and improve customer engagement by automating the next best action

 

Why Do Leading Enterprises Choose Ameyo?

Flexibility and Control

Ameyo understands that your business is unique and so does its requirements. It lets you define your own business-specific configurations, create your own rules, configure your dashboards and reports, manage your business prompts and a lot more.

Reliable and Secure

Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa, & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified.

We follow a detailed product development, delivery, certification, and implementation process including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency and adherence to CVSS.

Comprehensive Reporting

Ameyo Fusion CX is backed-up with AI-based sentiment analysis that enables your agents to deliver a personalized customer experience. It lets you analyze your customers’ emotions and auto prioritize the tickets to ensure quicker resolution of more important and urgent tickets.

Seamless Integrations

Ameyo enables you to integrate your workforce management system, lead management system, in-house CRM, or any other third-party system with its comprehensive omnichannel ticketing system.

Customer Engagement Expertise

Ameyo has been providing customer engagement solutions for the last 17+ years to help consumer-facing brands streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat, and messaging.

Trusted by Global Brands

Ameyo has been trusted by 2,000+ brands across 60+ countries. It includes brands across different verticals and industries – BFSI, Edutech, Travel and Hospitality, E-commerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.

 

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See how Ameyo’s Remote Contact Center Solution helped iMarque Solutions to Reduce their Operational Costs by 15%

Download Case Study

Frequently Asked Questions

A Remote Contact Center setup is needed in 3 scenarios:-

– A New Call Center Setup – Go for a cloud-based call center software and your agents can work from anywhere with a laptop
– Moving an On-premise Call Center Remote – Create VPN access and direct all your on-premise calls via VPN to a cloud-based call center software and your home-based contact center is ready to use
– Call Center Agents are always on the move – Create a cloud-based call center setup and configure agent mobile extension so agents can take calls on mobile phones or smartphones.

Watermark

Ameyo has multiple works from home ready solutions and Mobile App or Ameyo Mobile Agent App is one of them. Ameyo’s Mobile Agent App has all the enterprise contact center capabilities of Ameyo suite – key ones being Dialer, CTI, WebRTC, Unified Desktop & Omnichannel Capabilities.

Watermark

Ameyo’s Work From Home solutions come with built-in device systems and bandwidth monitoring tools which track up-to 15 key parameters. This helps in effectively tracking infrastructure-related issues in an external environment.

Watermark

Yes, Ameyo provides chat collaboration and broadcasting features so remote call center agents and supervisors are always in sync and extended assistance can be provided when needed.

Watermark

Ameyo’s remote agent solution provides you full control of your remote contact center operations. First, you have a unified view of call center agents no matter what interface they are logged in from – Mobile, Laptops, Remote or Office Environment, giving you complete control of call center operations. Second, you can track your remote agent devices, bandwidth, errors, etc. by tracking up to 15 infrastructural parameters.

Watermark

Remote Contact Center Agents must have an easy-to-use interface(Laptops or Call Center Mobile Apps) to receive and make calls, a 4G/Wifi internet connection, VPN for secure contact center access, VoIP/ dual call leg telephony enabled.

Watermark