Meet All-New Ameyo by Exotel
Call Center Software for Enterprises in Saudi Arabia
All in one Customer Engagement Platform
Remote Contact Center
Work from home solution for remote agents
Mobile Call Center
Full-stack contact center capabilities on mobile
Ticketing System
Convert every interaction into a ticket
Cloud-based Contact Center
Scalable and flexible contact solution
Helpdesk Software
Intuitive and powerful helpdesk system
Debt Collection Software
Automate your debt recovery
Artificially Intelligent Bots
Conversational bots for virtual assistance
Call Center Solution
Omnichannel call center solution
Customer Service Software
Deliver a delightful customer service experience
Customer Support System
For first contact resolution
Put an End to Your Contact Center Woes
Be Up and Running in No Time
Don’t let the legacy solutions be a blocker in the growth of your business. Get a call center software that aligns with your business goals while making the lives of the call center managers and agents easier. Set Up an on-premise, cloud-based call center software, or hybrid contact center that best suits your requirements. Do away with the limitations of a legacy call center system by opting for a solution that is fast to deploy and easy to operate.
Enjoy an Array of Features
Agents have access to all the inbound and outbound call center features like auto-dialers – predictive, preview and progressive, interactive voice response, ACD, and other telephony features to put a call on hold, call transfer, call conference, etc. A feature-rich solution to cater to the needs of your call center agents and business goals.
Customer Engagement on Every Channel
Interact with your customers on their preferred channel with omnichannel contact center solutions. Be it email, live chat, social media (Facebook Twitter), WhatsApp, or the age-old voice channel – be where your customers are. View complete customer journey on a unified agent desktop to have contextual, quality conversations, and resolve the queries faster.
Measure Call Center Metrics
Keep an eye on every campaign, queue, conversation with live-dashboards. Measure your agent’s performance with real-time reporting and monitoring, and understand the effectiveness of each channel. Use the data to make effective decisions about call center operations along with designing the training programs for agents.
Easy and Seamless Integrations
Readily available connectors to integrate with leading CRM and helpdesk systems like Freshdesk, Zoho, Zendesk to name a few. Easily integrate with any existing or other third-party systems to maintain smooth functioning and remove siloed conversations.
Ready to Setup Your Call Center?
Omnichannel Contact Center Features to Up your CX Game
ACD
IVR System
Unified Agent Desktop
CTI Integration
Omnichannel Capabilities
Auto Dialer
Reporting & Dashboards
Real-time Monitoring
Click-to-call
Single View of Customer
Bot Interactions
Number Masking
Ticketing System
Lead Management System
Customer Portal
The Best Customer Service Software for Enterprises
Banking and Insurance
Deliver a digital customer experience with omnichannel customer support. Streamline all your customer queries to create a ticket and seamlessly transfer interactions from one channel to another while maintaining the context and having a personalized conversation. Improve collections, conversions, and telesales while ensuring a reduction in the delinquency rate.
Healthcare
Personalize your patient experience while delivering top-notch service. Integrate with appointment booking systems and automate your workflows to send pre-recorded reminders for upcoming appointments and post-discharge follow-ups. Offer live webchat and in-app chat using artificially intelligent chatbots to further speed up the process while taking off some workload from your customer service reps. Thus, allowing them to prioritize more urgent patient care queries and further elevate the patient experience.
Automobile
Exceed your customers’ service expectations with a solution that allows you to ace your pre and post-sales services. With many call center solution providers in Saudi Arabia, opt for a solution that offers effective lead management to increase conversions, payments, communication, and promotion. Integrate Ameyo Contact Center solution with your dealership system to have two-way sync and have complete visibility of customer data which in turn helps in delivering personalized customer experience.
E-commerce
Be proactive with Ameyo’s self-service options to allow the customers to resolve their queries themselves – without agent intervention. At the same time, use call center dialer and inbound call center capabilities to efficiently handle the customer queries by routing them to the right department/agent based on their expertise and skill set. Configure the rules to trigger a set of activities based on the time elapsed or event occurrence. For instance, when payment is successful, send an automated email to the customer informing them of the order being placed successfully. Make use of every touchpoint to delight your customers and leave them with a happy memory.
Uplifting Contact Center Operations (2021 Edition)
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
Sankar Rao A.
Director - Products
Shivam M.
Sr Network Engineer
Ehab M.
Head of Electronic Banking
Mitesh S.
System Support Engineer
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
