Comprehensive Call Center Metrics Analytics & Reporting

Track Contact Center Productivity by analyzing Call Center management & Agent Performance reports

    Book My Fast, Non-obligatory Demo Now!
    By submitting this form, you agree to Ameyo's Privacy Policy

    Aegon Life

    Stay on Top of your Contact Center Performance

    Have a comprehensive view of your inbound and outbound call center operations and hold Agents accountable


    Get hold of your Inbound Contact Center Metrics

    Get a comprehensive view of operational metrics and all the individual call parameters along with the service-level agreement statistics. Get metrics for the number of inbound calls handled, number of customers waiting on the ACD, average call duration, and other such important call center metrics data for the last 30 minutes, an hour, or for the day using Ameyo dashboards. Based on the current trend and call traffic, shuffle your agents to optimize resources and ensure first call resolution and high customer satisfaction.

    Get Started


    Stay Informed of Your Outbound Contact Center Metrics

    Be in control of your lead engagement metrics and conversion data with dedicated outbound dashboards. Have a view of call volume trend and churn data for an improved conversion rate. Add customized parameters relevant to the business to allow the managers and supervisors to make well-informed decisions. Get hold of all the relevant KPIs and metrics for multiple campaigns with a simplified view.

    Get Started


    Keep track of your Contact Center Agent Productivity

    Monitor your agent’s activities with a bifurcated view for agent monitoring. Stay updated on your call traffic and active workforce to never miss on a call. Keep a close look at metrics like agent’s staffed duration, ready duration, average call handling time, talk time, hold time, etc to plan your operational handling.

    Get Started


    Empower Operation Heads with Mobile Call Center Tracking

    Obverse Key Contact Center campaign metrics using Ameyo Bird’s Eye View Mobile Application. Configure monitoring of key metrics that you always want to have an eye on. Get notified of SLA breaches with a Push Notification on your Mobile App.

    Get Started


    Let Data Drive your Decisions

    Get access to comprehensive call center reporting metrics. Analyze the activities in any queue or campaign with comprehensive call center metrics analytics. Get customized reports of queues of all inbound or transferred to campaign calls that have reached the ACD for each time interval. Supervisors can also choose to add metrics that are important to their business proposition.

    Get Started

    Experienced and Trusted by 2000+ Customers worldwide

    Optimize your operations with Call Center Dashboards

    Reporting and Dashboard Features for Effective Operations Management

    Graphical Dashboards

    Dashboards with multiple graphs to help with easy and faster consumption of data to draw actionable insights

    Agent Infrastructure Management

    Identify and fix any issue with the agents’ device or network with the help of remote governance tools and data-points

    Custom Reporting

    Create and fetch reports for relevant call metrics and agent productivity to be sent to respective stakeholders

    Lead Penetration Analytics
    Lead Penetration Analytics

    Get drill-downed data for the lead list coverage to identify opportunities to increase conversion

    Call Volume Trends

    Observe call volume trends to tweak your dialing strategies and optimize resource allocation

    Remote Agent Monitoring

    Keep track on the performance of your remote agents with live dashboards

    Call Scoring

    Ensure call quality by scoring the conversation based on pre-defined parameters and identity trainining opportunities

    Group Manager

    Manage your campaigns well by grouping them to optimize your call center operations and increase conversions

    Live Monitoring
    Live Monitoring

    Get access to real-time data about call center operations to enable the supervisors to identify trends and strategize accordingly

    Reminder notification
    Reminder Notifications

    Agents can set reminders for outbound calls to never miss out on calling a prospect or customer

    Call History

    Agents can view the complete call history of the customers to have contextual conversations

    Report Templates

    Templates to help the supervisors and managers to quickly create customized reports to track performance

    Report Scheduler

    Get reports delivered to the stakeholders at a set time and date with the help of report scheduler

    SLA Monitoring

    Never breach your SLAs with live tracking and notification alerts for the supervisors

    Call Recordings

    Record all inbound and outbound calls for training and improvement purposes with voicelogger

    Agent Performance Dashboard
    Agent Self-Assessment

    Agents can monitor their own performance to be on track with their targets and achieve their goals

    Related Resources

    4 Key Elements of Digital Transformation: Drive Customer Experience for BFSI Sector
    The roundtable discussion in association with Brainalytics themed “CX Impact DigiTalks: Digital Transformation in BFSI Sector” aimed to...
    4 Customer Engagement Lessons for BPO’s

    The 4 lessons for Customer Engagement that businesses need to inculcate in their model to stay pertinent to customers.

    The Story Behind Success of 3 BPOs

    In this e-book we have discussed the success stories of 3 BPOs that are Globiva, iMarque, Transact Global, how they have grown their business and improved numbers using Ameyo’s Solutions.