Omnichannel Contact Center Software
Get the best features of contact center solutions to manage unified customer interactions across Voice & Digital channels
Manage Omnichannel Interactions Effortlessly with one-stop Contact Center Solution for Chat, Voice and Email
Respond faster to customer emails using inbuilt email editor and templates. Delight your customers with quick response time
Manage inbound and outbound contact center processes to make each interaction count. Get contextual data of each conversation with Voice recording.
Use Web Chat, In-App Chat, and Chat Messenger to initiate and receive interactions from your customers.
Smart contact center solutions diversify your customer interactions with social media platforms and help you be responsive to each interaction personally.
Video chat support to deliver differentiated and humanized customer service with video call conferencing, recording, co-browsing and live monitoring and much more to boost first call resolution.
Single View of Customer
Give your Agents a cross channel customer view on a single screen and help them get ready for every interaction on every channel without losing any context
Automate Contact Center Operations with ease
Let your Contact center solution Intelligently Automate Operations to Sustain Continuous Conversations Across Channels
Append multiple related interactions into a single conversation to avoid losing conversation context and see a complete picture of your customer journey.
Direct incoming interactions via multiple channels to the right contact center agent at the right time using business rules to facilitate a faster response.
Build an effective Contact Center Process by automating business actions based on events and time-based triggers. It lets you save time and improve customer engagement by automating the next best action..
Map Customer Journey across touchpoints with a smart Omni channel Contact center software
Map Conversation Journey
Get a complete view of your customer’s conversation journey across channels and preserve the context of interactions throughout the conversation.
Customer’s Preferred Channel
Remove barriers of different media and reply to your customers on their preferred channels. Maintain a contextual flow in each conversation, thus always assisting agents with the right response.
Simultaneously manage inbound and outbound Customer-Agent conversations with a Universal agent. Ameyo contact center software solution lets you manage resources optimally.
Merge Interactions to Preserve Context
Unify multiple interactions into one conversation while maintaining the context of customer query.
Reporting and Dashboards
Monitor, Schedule, and Report All Your Omnichannel Contact Center Interactions Intuitively
With Ameyo’s contact center software solution, get reports for all the channels – voice, email, social media or chat
Know how productive your contact agents are by monitoring their performance on relevant metrics
Real-time monitoring on process level to get details about the source, current activity or state
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
In light of the COVID-19 pandemic, we have seen customers’ buying behavior change.
Africa is on its way to become a competitive destination for the business process outsourcing (BPO) industry.