Omnichannel Contact Center Software
Get the best features of contact center solutions to manage unified customer interactions across Voice & Digital channels
Manage Omnichannel Interactions Effortlessly with one-stop Contact Center Solution for Chat, Voice and Email
Respond faster to customer emails using inbuilt email editor and templates. Delight your customers with quick response time
Manage inbound and outbound contact center processes to make each interaction count. Get contextual data of each conversation with Voice recording.
Use Web Chat, In-App Chat, and Chat Messenger to initiate and receive interactions from your customers.
Smart contact center solutions diversify your customer interactions with social media platforms and help you be responsive to each interaction personally.
Video chat support to deliver differentiated and humanized customer service with video call conferencing, recording, co-browsing and live monitoring and much more to boost first call resolution.
Single View of Customer
Give your Agents a cross channel customer view on a single screen and help them get ready for every interaction on every channel without losing any context
Automate Contact Center Operations with ease
Let your Contact center solution Intelligently Automate Operations to Sustain Continuous Conversations Across Channels
Append multiple related interactions into a single conversation to avoid losing conversation context and see a complete picture of your customer journey.
Direct incoming interactions via multiple channels to the right contact center agent at the right time using business rules to facilitate a faster response.
Build an effective Contact Center Process by automating business actions based on events and time-based triggers. It lets you save time and improve customer engagement by automating the next best action..
Map Customer Journey across touchpoints with a smart Omni channel Contact center software
Map Conversation Journey
Get a complete view of your customer’s conversation journey across channels and preserve the context of interactions throughout the conversation.
Customer’s Preferred Channel
Remove barriers of different media and reply to your customers on their preferred channels. Maintain a contextual flow in each conversation, thus always assisting agents with the right response.
Simultaneously manage inbound and outbound Customer-Agent conversations with a Universal agent. Ameyo contact center software solution lets you manage resources optimally.
Merge Interactions to Preserve Context
Unify multiple interactions into one conversation while maintaining the context of customer query.
Reporting and Dashboards
Monitor, Schedule, and Report All Your Omnichannel Contact Center Interactions Intuitively
With Ameyo’s contact center software solution, get reports for all the channels – voice, email, social media or chat
Know how productive your contact agents are by monitoring their performance on relevant metrics
Real-time monitoring on process level to get details about the source, current activity or state
In light of the COVID-19 pandemic, we have seen customers’ buying behavior change.
Africa is on its way to become a competitive destination for the business process outsourcing (BPO) industry.