Customer Service Email
Smoothen your customer service process using customer service email to create conversation for every email interaction
Increase Agent Efficiency
Customer service email management software allows to add a note or reply to an email on Unified Agent Desktop and manage the interactions coming from multiple channels. This data could be accessed by the agent, supervisor or admin at any level and can be monitored as and when required.
Email Management Software for Customer Service reduces human error with canned responses and eliminate the mundane task of replying to the same query multiple times a day. An automatic reply could be generated for specific queries, thus increasing agent’s efficiency.
Increase Customer Reach
Be where your customer wants you to be. Customers are seeking different platforms to communicate with your business, enable them with email, web chat, or social media through easy integration with Ameyo Omnichannel call center software.
Get notified on email when a new conversation is created. Agents will be informed when a new interaction is attached to the new or existing conversation and they can access this data to be better equipped and resolve the query.
Be Where Your Customers Are With An Omnichannel Customer Engagement Platform
Manage inbound and outbound calling to make each interaction count. Get contextual data of each conversation with live recording
Use Web Chat, In-App Chat and, Chat Messenger to initiate and receive interactions from your customers
Connect with your customers on social media platforms and be responsive to each interaction personally
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
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