Call Center Solution Provider for Vietnam Businesses
One-stop Solution to Improve Customer Experience
Remote Contact Center Solution
Work from home solution for remote call center agents
Mobile Call Center Solution
Full-fledged call center capabilities on mobile phone
Ticketing System
Never miss an interaction by converting it into a ticket
Cloud-based Call Center Solution
Secure, scalable and flexible cloud call center software
Helpdesk Software
Advanced, robust, intuitive and powerful helpdesk system
Debt Collection Software
Debt recovery made easy with a collections software
Artificially Intelligent Bots
Virtual assistance with Conversational AI bots
Call Center Solution
Omnichannel call center solution for customer engagement
Customer Service Software
Deliver a delightful customer service experience
Customer Support System
Be customer-centric by ensuring first contact resolution
Elevate your Customer Experience with Ameyo’s Call Center Features
Interactive Voice Response (IVR)
Automatic Call Distributor
Routing Algorithm
Interaction Designer
VQ Pass
Auto Dialer Software
Predictive Dialer
Progressive Dialer
Click-to-call
Voice Blaster
Social Media
Chat
Voice
Call Recording
Call Scoring
Agent Self Monitoring
Wallboard
Voicelogger & Archiver
Live Dashboards
Custom Reports
Report Scheduler
Agent Reporting
Call Quality Monitoring
OMNICHANNEL CALL CENTER
Call Center Software for Omnichannel Customer Engagement
Get the Deployment of your Choice
Move past your legacy call center technology and jump into the future – the digital transformation of call centers. Ameyo offers an array of call center deployment options from a cloud-based call center solution to an on-premise call center setup or a hybrid call centre software. You can choose the setup most suitable for your business requirements.
Deliver Omnichannel Customer Experience
Do not miss any chance to delight your customers. Call, email, SMS, live chat, WhatsApp, Facebook, or Twitter – Ameyo allows you to engage with your customers on their most preferred channel. While allowing your call center agents to have a unified view of the customer’s journey across all the touchpoints to further improve the quality of the conversation.
Get an Edge with Advanced Call Center Features
Manage all your inbound customer support queries along with handling outbound calls with advanced call centre features like Dialers (predictive, progressive, and preview), IVR, ACD, CTI integration to name a few. The agents can put the call on hold, have a conference, mute themselves or transfer the call to another agent or IVR without compromising on the conversation quality or the customer service experience.
Optimize Remote Call Center Operations
Maintain business continuity and business as usual even when working from home. Overcome remote IT infrastructure challenges by getting a 360-degree view of all remote systems, devices, and environments while easily scaling your remote call center operations and allowing your agents and supervisors to login from any location, anytime.
Get Armed with Call Center Metrics
Make effective and informed decisions by having access to all the relevant metrics such as agent productivity, call volume, average handling time, average waiting time, etc using Ameyo advanced real-time dashboards and call center reports. Additionally, the supervisors can also snoop, barge, whisper during a live call to keep a check on the quality of calls and identify the areas of improvement.
Ready to take your Customer Service to the next level?
The Preferred Call Center Solution for Vietnamese Businesses
Call Center Software for E-commerce
Be proactive in delivering a personalized customer service experience wherein the agents can view customer details and past interaction data to offer them a delightful experience. Utilize Ameyo’s plug and play call center integrations to manage or update customer information in real-time. Using the omnichannel call center solution, you can send order status updates, payment confirmation, and/or refund details via an SMS, email, or WhatsApp.
Call Center Software for Banking and Financial Sector
Engage with your banking customers using a secure and compliant call center solution. Whether it’s customer service, customer support, or collections, make use of an array of features to send automated payment reminders, customer self-service for routine queries, or doing remote document and personnel verification over a video call. Cater to all your big and small banking services or other financial customer service requirements without compromising on customer’s privacy.
Call Center Software for Telecommunication
The telecommunication industry comprises telephone companies and internet service providers who experience high inbound call volume. With technological advancements and digitization, we have seen a significant increase in the number of mobile phones and broadband/WiFi users. With this, we see an increase in customer support requests for a new connection, internet connectivity, and speed, broadband modem, etc. Ameyo provides you with omnichannel routing strategies, ACD, and self-service IVRs to mitigate the high call volume while increasing your outbound call connect rates too.
Call Center Software for Healthcare and Medical Facilities
Simplify the patients’ journey prior to, during and post-interaction to improve the overall patient experience. Appointment booking via multiple channels, informing people about health checkup camps, and offers or managing billing or other related queries can be achieved using a medical call center solution. Not only that, with Ameyo, you can also set up an Ambulance helpline with real-time call conferences with stakeholders to provide assistance to the patient and family members.
Call Center Software for Travel and Hospitality
The travel and tourism sector handles one of the highest numbers of customer queries. Be it about ticket booking or cancellation, flight status, luggage-related concerns, or hotel booking and itinerary, the list can be endless. Customer support agents need to be agile in handling the concerns of anxious travelers. For that, they need an omnichannel call center solution that allows them to view complete information of the customer on a unified desktop along with having a direct line for their premium, VIP customers, and provide them with a prompt response.
Our trusted Partner in Vietnam
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
Sankar Rao A.
Director - Products Ola
Shivam M.
Sr Network Engineer
Ehab M.
Head of Electronic Banking
Mitesh S.
System Support Engineer
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
