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Customer Experience Platform
One-stop solution to improve Customer Experience
Omnichannel Call Center
Call Center Software for Omnichannel Customer Engagement
Get the Deployment of your Choice
Move past your legacy call center technology and jump into the future – the digital transformation of call centers. Ameyo offers an array of call center deployment options from a cloud-based call center solution to an on-premise call center setup or a hybrid call centre software. You can choose the setup most suitable for your business requirements.
Deliver Omnichannel Customer Experience
Do not miss any chance to delight your customers. Call, email, SMS, live chat, WhatsApp, Facebook, or Twitter – Ameyo allows you to engage with your customers on their most preferred channel. While allowing your call center agents to have a unified view of the customer’s journey across all the touchpoints to further improve the quality of the conversation.
Get an Edge with Advanced Call Center Features
Manage all your inbound customer support queries along with handling outbound calls with advanced call centre features like Dialers (predictive, progressive and preview), IVR, ACD, CTI integration to name a few. The agents can put the call on hold, have a conference, mute themselves or transfer the call to another agent or IVR without compromising on the conversation quality or the customer service experience.
Optimize Remote Call Center Operations
Maintain business continuity and business as usual even when working from home. Overcome remote IT infrastructure challenges by getting a 360-degree view of all remote systems, devices, and environments while easily scaling your remote call center operations and allowing your agents and supervisors to login from any location, anytime.
Get Armed with Call Center Metrics
Make effective and informed decisions by having access to all the relevant metrics such as agent productivity, call volume, average handling time, average waiting time, etc using Ameyo advanced real-time dashboards and call center reports. Additionally, the supervisors can also snoop, barge, whisper during a live call to keep a check on the quality of calls, and identify the areas of improvement.
Explore more Call Center Software Features
The Preferred Call Center Solution for Vietnamese Businesses
Call Center Software for Ecommerce
Be proactive in delivering a personalized customer service experience wherein the agents can view customer details and past interaction data to offer them a delightful experience. Utilize Ameyo’s plug and play call center integrations to manage or update customer information in real-time. Using the omnichannel call center solution, you can send order status updates, payment confirmation, and/or refund details via an SMS, email, or WhatsApp.
Call Center Software for Banking and Financial Sector
Engage with your banking customers using a secure and compliant call center solution. Whether its customer service, customer support, or collections, make use of an array of features to send automated payment reminders, customer self-service for routine queries, or doing remote document and personnel verification over a video call. Cater to all your big and small banking services or other financial customer service requirements without compromising on customer’s privacy.
Ameyo’s Secure Cloud-based Customer Experience Platform
ISO 27001 Certified
ISO/IEC 27018 Certified
Call Center Software for Telecommunication
The telecommunication industry comprises telephone companies and internet service providers who experience high inbound call volume. With technological advancements and digitization, we have seen a significant increase in the number of mobile phones and broadband/WiFi users. With this, we see an increase in customer support requests for a new connection, internet connectivity, and speed, broadband modem, etc. Ameyo provides you with omnichannel routing strategies, ACD, and self-service IVRs to mitigate the high call volume while increasing your outbound call connect rates too.
Call Center Software for Healthcare and Medical Facilities
Simplify the patients’ journey prior to, during and post-interaction to improve the overall patient experience. Appointment booking via multiple channels, informing people about health checkup camps, and offers or managing billing or other related queries can be achieved using a medical call center solution. Not only that, with Ameyo, you can also set up an Ambulance helpline with real-time call conferences with stakeholders to provide assistance to the patient and family members.
Call Center Software for Travel and Hospitality
The travel and tourism sector handles one of the highest numbers of customer queries. Be it about ticket booking or cancellation, flight status, luggage-related concerns or hotel booking and itinerary, the list can be endless. Customer support agents need to be agile in handling concerns of anxious travelers. For that, they need an omnichannel call center solution that allows them to view complete information of the customer on a unified desktop along with having a direct line for their premium, VIP customers, and provide them with a prompt response.
Ready to take your Customer Service to the next level?
Elevate your Customer Experience with Ameyo’s Call Center Features