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Call Center Solution Provider for Vietnam Businesses

Ola
Aegon Life
SC
BYJU'S
ZOHO
swiggy

One-stop Solution to Improve Customer Experience

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Remote Contact Center Solution

Work from home solution for remote call center agents

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Mobile Call Center Solution

Full-fledged call center capabilities on mobile phone

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Ticketing System

Never miss an interaction by converting it into a ticket

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Cloud-based Call Center Solution

Secure, scalable and flexible cloud call center software

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Helpdesk Software

Advanced, robust, intuitive and powerful helpdesk system

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Debt Collection Software

Debt recovery made easy with a collections software

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Artificially Intelligent Bots

Virtual assistance with Conversational AI bots

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Call Center Solution

Omnichannel call center solution for customer engagement

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Customer Service Software

Deliver a delightful customer service experience

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Customer Support System

Be customer-centric by ensuring first contact resolution

Elevate your Customer Experience with Ameyo’s Call Center Features

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Interactive Voice Response (IVR)
ACD
Automatic Call Distributor
Routing-Algorithms
Routing Algorithm
Interaction-Designer
Interaction Designer
VQ-pass
VQ Pass
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Auto Dialer Software
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Predictive Dialer
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Progressive Dialer
Click-to-Call-new
Click-to-call
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Voice Blaster
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Email
social-media
Social Media
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WhatsApp
chat
Chat
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Voice
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Call Recording
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Call Scoring
Agent-Self-Monitoring
Agent Self Monitoring
Wallboard
Wallboard
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Voicelogger & Archiver
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Live Dashboards
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Custom Reports
Report-Scheduler
Report Scheduler
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Agent Reporting
Call-Quality-Monitoring
Call Quality Monitoring

OMNICHANNEL CALL CENTER

Call Center Software for Omnichannel Customer Engagement

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Get the Deployment of your Choice

Move past your legacy call center technology and jump into the future – the digital transformation of call centers. Ameyo offers an array of call center deployment options from a cloud-based call center solution to an on-premise call center setup or a hybrid call centre software. You can choose the setup most suitable for your business requirements.

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Deliver Omnichannel Customer Experience

Do not miss any chance to delight your customers. Call, email, SMS, live chat, WhatsApp, Facebook, or Twitter – Ameyo allows you to engage with your customers on their most preferred channel. While allowing your call center agents to have a unified view of the customer’s journey across all the touchpoints to further improve the quality of the conversation.

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Get an Edge with Advanced Call Center Features

Manage all your inbound customer support queries along with handling outbound calls with advanced call centre features like Dialers (predictive, progressive, and preview), IVR, ACD, CTI integration to name a few. The agents can put the call on hold, have a conference, mute themselves or transfer the call to another agent or IVR without compromising on the conversation quality or the customer service experience.

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Comprehensive-Reporting

Optimize Remote Call Center Operations

Maintain business continuity and business as usual even when working from home. Overcome remote IT infrastructure challenges by getting a 360-degree view of all remote systems, devices, and environments while easily scaling your remote call center operations and allowing your agents and supervisors to login from any location, anytime.

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Get Armed with Call Center Metrics

Make effective and informed decisions by having access to all the relevant metrics such as agent productivity, call volume, average handling time, average waiting time, etc using Ameyo advanced real-time dashboards and call center reports. Additionally, the supervisors can also snoop, barge, whisper during a live call to keep a check on the quality of calls and identify the areas of improvement.

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Ready to take your Customer Service to the next level?

The Preferred Call Center Solution for Vietnamese Businesses

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Call Center Software for E-commerce

Be proactive in delivering a personalized customer service experience wherein the agents can view customer details and past interaction data to offer them a delightful experience. Utilize Ameyo’s plug and play call center integrations to manage or update customer information in real-time. Using the omnichannel call center solution, you can send order status updates, payment confirmation, and/or refund details via an SMS, email, or WhatsApp.

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Call Center Software for Banking and Financial Sector

Engage with your banking customers using a secure and compliant call center solution. Whether it’s customer service, customer support, or collections, make use of an array of features to send automated payment reminders, customer self-service for routine queries, or doing remote document and personnel verification over a video call. Cater to all your big and small banking services or other financial customer service requirements without compromising on customer’s privacy.

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telecommunication

Call Center Software for Telecommunication

The telecommunication industry comprises telephone companies and internet service providers who experience high inbound call volume. With technological advancements and digitization, we have seen a significant increase in the number of mobile phones and broadband/WiFi users. With this, we see an increase in customer support requests for a new connection, internet connectivity, and speed, broadband modem, etc. Ameyo provides you with omnichannel routing strategies, ACD, and self-service IVRs to mitigate the high call volume while increasing your outbound call connect rates too.

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Call Center Software for Healthcare and Medical Facilities

Simplify the patients’ journey prior to, during and post-interaction to improve the overall patient experience. Appointment booking via multiple channels, informing people about health checkup camps, and offers or managing billing or other related queries can be achieved using a medical call center solution. Not only that, with Ameyo, you can also set up an Ambulance helpline with real-time call conferences with stakeholders to provide assistance to the patient and family members.

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hospitality

Call Center Software for Travel and Hospitality

The travel and tourism sector handles one of the highest numbers of customer queries. Be it about ticket booking or cancellation, flight status, luggage-related concerns, or hotel booking and itinerary, the list can be endless. Customer support agents need to be agile in handling the concerns of anxious travelers. For that, they need an omnichannel call center solution that allows them to view complete information of the customer on a unified desktop along with having a direct line for their premium, VIP customers, and provide them with a prompt response.

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Our trusted Partner in Vietnam

Star Star Star Star

Sankar Rao A.

Director - Products Ola

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
Star Star Star Star Star

Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
Star Star Star Star Star

Ehab M.

Head of Electronic Banking

Easy to use and customize application with excellent support team
Star Star Star Star Star

Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps a lot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

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oriente
hdfc
byjus
zoho
bankbazaar
ikea

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Take your Customer Experience to the Next level with

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