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info@ameyo.com

BPO Call Center Software
Custom, Flexible, and Secure

17+ Years of Experience, 2000+ Customers, 60+ Countries

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Why do you need a Contact Center for BPO?

public-cloud

All BPO Solutions Under One Roof

Get the solution that best fits your business requirements. With Ameyo’s flexible options of on-cloud (private and public cloud) and on-premise solutions, you get the best of both worlds. Streamline your business workflow with a highly robust, efficient, and cost-effective solution.

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Enterprise-grade Features

Supercharge your call center for BPO with extensive inbound and outbound features like IVR system, intelligent routing algorithm, automated dialers, click-to-call, CRM integration, real-time monitoring, extensive reports & dashboards to stay on top of your contact center operations.

Omnichannel Customer Support

Go Omnichannel

Deliver fully integrated omnichannel customer experience across channels like Voice, Video Chat, Social Media, Email, and other messaging apps. Let your contact center agents be more agile with omnichannel customer engagement solution which helps them address customer grievances much faster.

Explore Ameyo Omni

Agent Performance Dashboard

Performance Management and Optimization

Be on top of your contact center operations with flexible agent management features like a queue to user mapping to ensure that the agents are productive at all times. Supervisors can keep track of idle agents and shuffle them between queues to maximize their productivity.

Explore Real-time Monitoring

CRM-integration

Smooth Integration with CRM Applications

Drive contextual conversations with each caller. Let your agents preserve the context of each interaction across the customer journey to deliver unique experiences. Seamlessly integrate with your in-house or third-party CRM applications like Zoho, Zendesk, Freshdesk, Mint, Leadsquared, Salesforce, Microsoft Dynamics 365, etc.

Explore CRM Integration

Enterprise-grade Security

Security even in WFH

Ensure enterprise-grade security for your contact center for BPO even while working remotely. Ameyo’s BPO call center software is designed to prevent data breaches, ensuring complete data security with features like IMEI Whitelisting, the ability to block call recording, and screenshots with secure VPN support.

Explore Work From Home Solution

Transform Customer Experience with a Flexible Contact Center Software

Powerful CX Features for BPO Industry

Skill-based-Routing
Automated Routing
IVR-Call-Routing
IVR System
Auto Dialer
Auto Dialer
integration
Flexible CRM Integration
ticketing-system
Ticketing System
Click-to-Call
Click-to-call
omnichannel-call-center
Omnichannel Capabilities
UAD
Unified Agent Desktop
Inbound and outbound
Inbound & Outbound Calling
Agent-Self-Monitoring
Self Service Portal
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Reports & Dashboards
Enterprise-grade Security
Enterprise-grade Security
Real-time Call Monitoring
Call Quality Monitoring
lead-management
SLA Management
Number-Masking
Number Masking
live-monitoring
Live Monitoring
voicebot
Seamless Bot to Agent Transfer
Office Hour Management
Non-office Hours Configuration
Chatbot
Bot Integration
Queue-Management
Queue to User Mapping

Why should you choose Ameyo?

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Mission-critical Support

Get up and running with your contact center in less than 48 hours! With our highly customizable BPO contact center solution, you can put your agents on track within days and see a measurable impact.

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Flexibility of Working from Anywhere

Let your contact center agents work from the comfort of their home or office without any interruptions in their productivity. The supervisors can keep track of agents’ activities across different working modes to get real-time insights into agents’ productivity.

Pay as You Go

Payment Plan That Won’t Bite

Ameyo offers a ‘pay as you go’ payment model to reduce the CAPEX costs and scale in a cost-effective way as per the business requirement. This helps your business to scale up and down depending on the process requirements.

No-need-for-big-traditional-infrastructure

Zero IT Infrastructure Issues

Connect with your customers with minimum internet bandwidth without any hassle. Do away with IT infrastructure problems and get your agents going with an extensive 15+ parameters in report that helps you identify the reasons for low productivity like poor internet connectivity, network failure, etc.

Trusted-by-Global-Brands

Trusted by Leaders

Ameyo has been trusted by 2,000+ brands across 21 verticals in 60+ countries including marquee brands like iMarque Solutions, Globiva, Unitel, Conneqt Business Services Ltd, SG Global Taiwan, Prutech Solutions Pvt Ltd, and Magna Outsourcing.

Globiva's Conversion Rate Improves by 12-15%

Download Case Study View All Case Studies

iMarque Solutions

CUSTOMER SUCCESS STORY

“Ameyo’s remote contact center solution has enabled us to cut our operational costs by 15%”

Suresh V. Suryamurthy
CEO, iMarque Solutions

Download Case Study

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Bilegt Tumurkhuyag

Senior CX Specialist Khan Bank

The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
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Kingsley Bennett

CEO Metro Edge Technologies

Ameyo's Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents work remotely with ease.
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Mukund Kulashekaran

SVP of Business Urban Company

During COVID-19 transition, Ameyo's team worked to solve all technical problems and ensured that we continue to provide high-quality support to our customers and service partners. They are a business partner in every sense.
Star Star Star Star Star

Amit Sharma

Head of Customer Lifecycle Management Spice Money

Ameyo helped Spice Money remote contact center agents reach 100% productivity in two week’s time!

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

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oriente
hdfc
byjus
zoho
bankbazaar
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Frequently Asked Questions

A BPO Call Center Software is a solution that helps businesses automate their inbound and outbound contact center operations. It enables your business to handle Customer Service, Sales, and Collections departments while automating the calling process.

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Contact center software for BPO helps the business increase its overall productivity while enabling the agents to handle the calls in an efficient manner. A call center software also facilitates call monitoring and recording to help supervisors analyze call quality. It is a highly cost-effective and robust model that enables the brands to increase their first contact resolution rate and improve overall customer experience.

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Ameyo’s Call Center Solution for BPO is designed to help businesses streamline their business process. By upgrading the contact center with an automated routing algorithm, you can route the callers to best-suited agents, resolve their queries instantly, and reduce Average Handling Time significantly.

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