Best Call Center Software in Malaysia
Customer Service Software
All Features in one Platform
Unified Agent Desktop
Unified Agent Desktop enables agents to access omnichannel support tickets, customer information, and related interaction history on a single screen.
Smooth CRM Integration
CRM integration empowers agents to get essential insights about the customers, the information is displayed on the agent’s dashboard to drive the contextual conversation.
Call center reporting software is important to measure and analyze business KPIs as well as to streamline their strategies and workforce management.
Contact centers in Malaysia prefer automated workflows in order to serve their customers faster and make their agents’ life hassle-free.
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Call Center Software - Ameyo Voice
Enable your agents to drive maximum business outcomes with advanced outbound and inbound call center software. With powerful CTI, quality monitoring, routing automation, and number masking capabilities, Ameyo Voice is a new-gen calling software.
Omnichannel Contact Center Software - Ameyo Omni
Drive contextual conversations with omnichannel customer support. Cater to customers via email, call, SMS, social media, and messaging platforms like WhatsApp with Ameyo Omni. Get channel-specific reports to streamline your business.
Omnichannel Ticketing System - Ameyo Fusion CX
Empower your agents with automated ticketing operations while delivering omnichannel support on a single platform. Ameyo Fusion CX offers automated ticketing operations like ticket prioritization, AI-powered customer insights, and automated workflows.
Cloud Based Contact Center Solutions- Ameyo Engage
Ameyo Engage is a simple, secure, and scalable cloud contact center solution. It offers advanced inbound and outbound calling capabilities, smart routing, automated operations, and real-time monitoring and analytics to improve all business productivity.
Work from Home Ready Solution - Ameyo Remote Solutions
Ensure business continuity with Ameyo’s remote call center software. Right from giving your agents an uninterrupted working environment with their smartphones and laptops, to offering full-fledged real-time monitoring capabilities, Ameyo has a range of remote contact center solutions.
Uplifting Contact Center Operations (2021 Edition)
Why Businesses In Malaysia Choose
Ameyo As Their Call Center Solution Provider
We are industry-first in bringing omnichannel interactions and ticketing capabilities in one platform
Helping businesses to scale-up across multi-locations without any hassles
Chosen by businesses of every size, have a proven track record in Malaysia
Ensuring businesses to continue their operations while working from remote locations
Omnichannel Contact Center Solution for All
Banking and Finance
Slow response time from banking and financial institute agents is painstaking for customers. Ameyo’s omnichannel contact center solutions make it easier for your agents to provide instant customer support via various channels that your customers prefer to communicate through. With this, managers also get access to a range of reporting to monitor agent performance and service quality. This helps strategize the business process while delivering instant, hassle-free customer support.
Enable your agents with contextual conversations and bring speed and efficiency to your contact center. Also, automated routing and UAD with an integrated knowledge base help you to reduce the average call handling time and increase the first call resolution. Excel your customer expectations while keeping resilient quality monitoring on all your business operations.
Delivering personalized and instant customer support is of utmost importance for the healthcare industry. Ensure quick customer service and support while handling patient queries with Ameyo’s cloud-based contact center solutions. Ameyo offers comprehensive call center software for healthcare organizations to enable them to enhance their customer engagements and overall patient experience.
Malaysia has truly emerged as a leading BPO market while operating a BPO involves several evident challenges such as resource management, optimum utility of agents, consistent quality monitoring. Ameyo’s cloud contact center solutions in Malaysia eradicate the overheads of infrastructure cost, hardware installation, and IT management. Also, backed-up with features like Unified Agent Desktop, Omni-channel Support, Real-Time Monitoring, AI-Powered Customer Insights, and smooth CRM integration, Ameyo’s call center solution makes it easier to streamline the overall business operations.
Ensure high-quality customer service for all your shoppers coming through different interaction channels. Ameyo offers omnichannel contact center solutions to serve customers better while getting all the historic data of the customers in one place. The AI-powered solution makes it easier for the agents to get insights about the customers while interacting with them. Also, the data can be fetched from different operational departments of the company and put together to make agents more informed. This ensures an enhanced customer satisfaction rate.
Reach Out To Microtel Technology: Level 2 Tower B, Unit 02-03 to 02-05 Vertical Business Suite, Avenue, 8 Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Malaysia
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
Sankar Rao A.
Director - Products Ola
Sr Network Engineer
Head of Electronic Banking
System Support Engineer
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014