Cloud Based Contact Center Features
Grow your business by gaining customer loyalty with a world-class cloud based call center solutions
Voice Services for Cloud Based Contact Center
Cloud Telephony Solutions capabilities to transform calls into customer engagement opportunities and maximize customer reach with
smart routing options
Auto Dialer
Better connect rates with three types of dialers – Progressive Dialer, Preview Dialer, Predictive Dialer
Web-RTC
Enable voice communication between agent browser and call server
On- call Options
Features like hold, mute, transfer and conference are available to ensure a professional experience is exhibited during customer calls.
Click-to-Call
Allow agents to automatically dial customer numbers by a single click of a button to eliminate the need for manual dial
Call Disposition
Configure call disposition options so that the details of every call are retained and is made available to all the stakeholders.
Intelligent Routing capabilities of Cloud Contact Center
Steer the callers in the direction of the right agents to resolve the complaint faster with a cloud-based solution
Interactive Voice Response (IVR)
Allow the customers to choose to help themselves. Eg, payment or ask for an agent’s assistance
Automatic Call Distributor
Connect the callers to the best-suited agent based on skill, IVR options, and other factors
Number Masking
Ensure customer privacy and retain business by encrypting the customer’s and vendor’s number
Skill-Based Routing
Direct customer to specific agents based on parameters such as, the agent who interacted with the caller within a custom time.
Forward to Phone
Forward calls to mobile phones or landlines so that your agents are always available even when they are working from home.
Agent Empowerment
Arm the agents to handle all types of customer queries on cloud-based contact center
Knowledge Base
A bank of information the agents can refer to resolve the queries quickly and satisfactorily
Lead Prioritization
Sort and filter data based on custom parameters and attend to urgent queries on priority
Single View of Customer
Get a 360-degree view of all the customer interactions to make sure the agents are well informed and capable of handling the queries effectively
CRM Integration
Seamlessly integrate Ameyo Engage with your business tool to ensure that all customer data is available in one interface
Sugar CRM
Synchronize your processes with Sugar CRM to access all the relevant information of the customer to ensure a delightful experience
Freshdesk
Integrate Ameyo Engage with Freshdesk to deliver a seamless customer experience with an exceptional experience by equipping agents with everything at their fingertips.
Zoho
Form rapport with the customers by allowing the agents to view all the customer details using Ameyo Engage integration for Zoho
Zendesk
Arm the agents with updated information and provide reps the power and flexibility to quickly search for a customer service request by integrating with Zendesk.
Reporting and Monitoring
Easily assess your relevant call center metrics to optimize KPIs with cloud based call center solutions
Voice Logger
Keep a record of all your inbound and outbound calls to use for compliance, training, and improvement.
Explore Voice Logger
Real-Time Monitoring
Allow managers and supervisors to monitor real-time conversations between customer and agent.
Supervisor Dashboard
Assess the performance of your team on relevant metrics such as Schedule Adherence, Average Handle Time, First Call Resolution rate.
Peak-hour Control
Allow the managers to ensure agents are available and ready to take calls during rush hours.
Struggling to Choose the Best Remote Contact Center Solution for your Business?
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
Resources
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Uptil recently, enterprises majorly invested in “legacy” business software model. According to Forrester Research – “Around tw...
