Number Masking

Prevent Lead Leakage with Customer Number Masking

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Role-Based Privileges

Grant access to customer information as per the requirement. Get complete control of the settings for the role-based number masking privileges. Ensure the prevention of data leakage at all levels with easy-to-do configurations. From displaying virtual numbers on agents’ screens to encrypting your customer numbers at various user levels, safeguard customer privacy by replacing the actual customer contact data.

Ease-to-Configure Masking Policies

Avoid revenue leakages with number masking policies. Choose from the list of available masking policies and configure as per the business needs. Have complete control over the visibility of customer contacts with phone number masking policies. Prevent the exchange of lead information with customer number masking at all levels in the user dashboards; agents as well as supervisor dashboard.

Masked User Dashboards

Maintain customer privacy and anonymity with role-based access privileges. Have complete control of data abstraction with masked numbers in dashboards, call history, reports, call recordings, and real-time monitoring. Anonymize customer numbers for agents at all levels; be it customer details, telephony panel, call history, or voice logs.

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CUSTOMER SUCCESS STORY

Discover how Swiggy achieved 80% improvement in agent utilization to transform the customer experience.

Download Case Study View All Case Studies

Ameyo empowered Awash Bank with an end-to-end system

Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience

Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank

Ameyo is a feature-rich solution with several integration capabilities

We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.

AlHashem
Contact Center Manager

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.

Thanks a lot for the Wonderful Product.

Special Thanks to the team for patiently handling our request & delivering beyond expectations.

Kumar Konar
Collection Head

Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution

At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.

Phidelis Mwarenge
Contact Center Team Leader

Metro Edge Technologies increases its productivity by 60%

Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents

Kingsley Bennett
CEO

Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution

The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.

Bilegt Tumurkhuyag
CX Senior Specialist