Customer Journey Management With Ameyo Omnichannel
Make each interaction count and maintain the context of conversations across channels
Map Conversation Journey
Group related interactions into one conversation to preserve the context and maintain customer journey throughout the conversation. Agents can map a customer’s conversation journey and understand customer behavior. Plan your strategies according to your customer’s buying behavior and customize your deals according to their choices.
Merge Interactions To Preserve Context
Automatically merge the interactions into a conversation coming from passive media like emails and provide contextual information to the customers. Combine interactions coming through different active and passive channels while maintaining the context of the conversation thus increasing agent’s productivity. Reduce the redundant task of toggling between tabs to maintain a conversation across different channels.
Customer’s Preferred Channel
Engage with your customers on their preferred channels. Analyze the mediums that your customers are using actively and reply to them via same the medium. Build relationships with your customers by providing them with the service on the media that they have chosen to interact with you. Send an email to your customers, be available on chat or pick up the call to answer their queries. Customers are delighted when they feel that they are being attended on their favorite channels.
Universal Agent
Universal Agent has the capability to interact with the customer via inbound and outbound calls as well as chats as part of the active media. At the same time, he/she also has the capability to work on passive media like emails and social media while working on the tickets generated. In a holistic view, he/she would have a single customer view whether the interaction is from any channel. Improve agent’s efficiency and reduce the cost of operating customer queries by providing them with Unified Desktop.
Manage Omnichannel Conversations Seamlessly with Ameyo
Omni Conversation Resolver
Append the related multiple interactions across different channels into one conversation
Single Customer View
Track customer journey with a single customer view to let agents access information easily
Channel Reporting
Get detailed reports for all the channels – voice, email, social media, or chat
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
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