Don’t Limit your Customer Engagement Possibilities to a PBX

Modernize your Contact Center and protect your Legacy Phone investments

17+ Years of Experience, 2000+ Customers, 60+ Countries

Why Upgrade your Legacy PBX System?

Limited and Outdated Features

Lack of Efficiency

High Dependency, Less Turnover

High Infrastructure Cost

Broken Customer Experience

No Omnichannel Engagement

Keep Up with Digitization - Benefits of Transforming your Contact Center

Fast Track Your TeleSales & Collections Productivity

Widen your customer reach while improving agent productivity with a robust and advanced call center solution.

Provide an Omnichannel Customer Service Experience

Engage with the customers on their preferred channel to drive happy customer experiences

Reduce the Cost of Service with AI Readiness

Serve more customers with fewer agents in less time with AI-powered bots and technology

Modernize your Business Communication

Augment Ameyo Call Center Software with your existing Phone Systems

Omnichannel Customer Engagement Platform

Omnichannel Call center Software

No more limiting yourself to only one communication channel. Ameyo’s omnichannel call center software allows your to engage and serve your customers on multiple channels like voice, email, Facebook, WhatsApp, video chat, Twitter, to name a few while provisioning your agents with a unified view of all these interactions on a single screen.

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Centralized Control of Remote Operations

Flexible and Remote Ready

Easily handle your inbound and outbound calls, manage your home agents, monitor agent performance, and drive great customer experiences with a remote call center software. With Ameyo’s WFH solution you can also get the device management report with 15 monitoring parameters to identify gaps and take corrective actions.

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AI and Integrations Ready

Augment artificial intelligence and natural language processing (NLP) in your communication stack to smoothen customer interactions. Integrate the chatbots and voice bots to handle routine queries while significantly reducing the service time. Have personalized and contextual conversations with the customers with Ameyo’s plug ‘n’ play CRM and CTI integrations to further improve their experience.

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Highly Scalable as per Business Requirements

Scale your customer engagement with fewer agents while shortening the average handling time. Ameyo offers you multiple deployment options – on-premise, cloud or hybrid setup with seamless migration as and when needed. Choose the solution that best suits your business requirement and fosters your growth.

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Drag and Drop IVR and ACD Flow Designer

Customize your inbound call flow with an easy to use drag and drop IVR designer. Add personalized prompts, set business hours, enable customer self-service while ensuring your callers are routed to the most qualified agent or department boost first call resolution.

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Proprietary Dialer Technology

With more than 17 years of experience in the contact center and customer engagement, Ameyo has developed intelligent dialers to take your outbound call management to the next level. Predictive dialer, power dialer, progressive, and preview dialer backed by comprehensive and advanced functionality enable you to increase your connect rates and sales conversion.

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Contemplating your PBX System Upgrade?

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Contact Center Software Vs PBX

Ameyo empowered Awash Bank with an end-to-end system

Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience

Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank

Ameyo is a feature-rich solution with several integration capabilities

We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.

AlHashem
Contact Center Manager

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.

Thanks a lot for the Wonderful Product.

Special Thanks to the team for patiently handling our request & delivering beyond expectations.

Kumar Konar
Collection Head

Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution

At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.

Phidelis Mwarenge
Contact Center Team Leader

Metro Edge Technologies increases its productivity by 60%

Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents

Kingsley Bennett
CEO

Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution

The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.

Bilegt Tumurkhuyag
CX Senior Specialist

Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution

Bilegt Tumurkhuyag

Senior CX Specialist Khan Bank

Kingsley Bennett

CEO Metro Edge Technologies

Ameyo's Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents work remotely with ease.

Mukund Kulashekaran

SVP of Business Urban Company

During COVID-19 transition, Ameyo's team worked to solve all technical problems and ensured that we continue to provide high-quality support to our customers and service partners. They are a business partner in every sense.