Don’t Limit your Customer Engagement Possibilities to a PBX
Modernize your Contact Center and protect your Legacy Phone investments
17+ Years of Experience, 2000+ Customers, 60+ Countries
Why Upgrade your Legacy PBX System?
Limited and Outdated Features
Lack of Efficiency
High Dependency, Less Turnover
High Infrastructure Cost
Broken Customer Experience
No Omnichannel Engagement
Keep Up with Digitization - Benefits of Transforming your Contact Center
Fast Track Your TeleSales & Collections Productivity
Widen your customer reach while improving agent productivity with a robust and advanced call center solution.
Provide an Omnichannel Customer Service Experience
Engage with the customers on their preferred channel to drive happy customer experiences
Reduce the Cost of Service with AI Readiness
Serve more customers with fewer agents in less time with AI-powered bots and technology
Modernize your Business Communication
Augment Ameyo Call Center Software with your existing Phone Systems
Omnichannel Call center Software
No more limiting yourself to only one communication channel. Ameyo’s omnichannel call center software allows your to engage and serve your customers on multiple channels like voice, email, Facebook, WhatsApp, video chat, Twitter, to name a few while provisioning your agents with a unified view of all these interactions on a single screen.
Flexible and Remote Ready
Easily handle your inbound and outbound calls, manage your home agents, monitor agent performance, and drive great customer experiences with a remote call center software. With Ameyo’s WFH solution you can also get the device management report with 15 monitoring parameters to identify gaps and take corrective actions.
AI and Integrations Ready
Augment artificial intelligence and natural language processing (NLP) in your communication stack to smoothen customer interactions. Integrate the chatbots and voice bots to handle routine queries while significantly reducing the service time. Have personalized and contextual conversations with the customers with Ameyo’s plug ‘n’ play CRM and CTI integrations to further improve their experience.
Highly Scalable as per Business Requirements
Scale your customer engagement with fewer agents while shortening the average handling time. Ameyo offers you multiple deployment options – on-premise, cloud or hybrid setup with seamless migration as and when needed. Choose the solution that best suits your business requirement and fosters your growth.
Drag and Drop IVR and ACD Flow Designer
Customize your inbound call flow with an easy to use drag and drop IVR designer. Add personalized prompts, set business hours, enable customer self-service while ensuring your callers are routed to the most qualified agent or department boost first call resolution.
Proprietary Dialer Technology
With more than 17 years of experience in the contact center and customer engagement, Ameyo has developed intelligent dialers to take your outbound call management to the next level. Predictive dialer, power dialer, progressive, and preview dialer backed by comprehensive and advanced functionality enable you to increase your connect rates and sales conversion.
Contemplating your PBX System Upgrade?
Contact Center Software Vs PBX
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Senior CX Specialist Khan Bank
CEO Metro Edge Technologies
SVP of Business Urban Company
Head of Customer Lifecycle Management Spice Money
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014