Cloud Contact Center Software
Get Ameyo’s Enterprise Grade Cloud Contact Center Software with Minimal Setup Time, Enterprise-grade Security, Flexible Deployment options and No IT overheads!
Customer Engagement Platform
-- Trusted by 2000+ Enterprises in 60+ Countries --
What is a Cloud Contact Center Software?
A cloud based contact center software is hosted over the internet which takes minimum time to deploy and involves minimal upfront capital. Businesses use Cloud contact center solutions for flexibility and to reduce hardware setup overheads, IT management and to ensure uninterrupted customer service through a variety of voice and digital channels.
Why do you need a Cloud Contact Center?
Start your operations with minimal investment on Call Center technology infrastructure
Faster Time to Market
Go live with your call center within hours as setup installation is already taken care of
Flexible Agent Login
Have a flexible cloud contact center where Agents login from any location
Highly Scalable Operations
Easily increase or decrease your Call center agents as per your business requirements
Outsource Infrastructure Maintenance
No more headaches of managing & maintaining your call center infrastructure
Streamline Customer Service
Move over from limited PBX capabilities & support issues and Enjoy quality interactions on Cloud – The Future
Why Choose Ameyo's Cloud Contact Center Software?
Minimal Setup Time
Enhance your remote contact center operations with instantaneous set up, low maintenance, and cost efficient cloud contact center solution with a cloud calling software. Enable informed business decisions with more control and visibility into operations.
Limited IT Overheads
Move past your worries of managing your contact center infrastructure and leave that to us. Ameyo facilitates an end to end management of your cloud contact center and takes complete responsibility of your contact center uptime SLA’s.
Flexible Scaling Infrastructure
Go Agile and upscale and downscale in minimal time. Get ahead of business uncertainties and increase or decrease your customer service agents as per business demands. Build a consistent customer experience and ensure there are minimal Call abandonment and Call drops.
Highly Secure & Compliant
Do not compromise on customer privacy with Ameyo’s multi-layered security features and PCI DSS compliant public cloud environment that is ISO/IEC 27018 and ISO-27001 certified along with providing comprehensive data security and strict access control.
Ameyo’s Solution For Cloud Contact Center
Choose Your Deployment
Create Dedicated Instances
Move your contact center operations to Private Cloud, make your dedicated instances and witness great flexibility and scalability. Ameyo’s enterprise-ready cloud contact center software is inherently reliable, scalable and secure. Thus, giving it an edge over other cloud contact center providers The cloud architecture is so designed to help you stay agile and manage your contact center with a single click.
Cloud based contact center software or call center SAAS utilizes advanced cloud contact center technology. It allows near-unlimited scalability and lets you scale up or down your cloud capacity with immense ease. Deliver uninterrupted customer service with high-end security with no involvement of IT teams.
The Best of Both Clouds
Hybrid Cloud contact center software allows you to take complete advantage of Ameyo’s innovative and robust multi-tenant public cloud contact center solution while adhering to enterprise-grade security and IT requirements through the privately hosted call center solutions.
Ameyo Cloud Contact Center Technology - The Best Cloud Call Center Software for your Business
Sureshot Business Outcomes
Improved Agent Productivity
Improve your agents’ productivity with customer service tools like Unified Agent Desktop, Integrated Knowledge Base, Team Collaboration Capabilities, and AI-Powered Customer Insights.
Increased Lead-Conversion Rate
Ameyo cloud contact center software empowers you to improve your lead-conversion rate dramatically with better hold on customer insights and auto dialers- Predictive Dialer, Preview Dialer, and Progressive Dialer.
Enhanced Monitoring and Analytics
Monitor every aspect of your call center operations with Ameyo’s advanced monitoring and analytics tools. Get enhanced visibility on every metric that matters and enables you to improvise your strategy.
Assured Business Continuity
With advanced contact center cloud solutions technology, ensure consistent and streamlined call center operations. Empower your remote call center with enterprise-grade CRM integration and web-based telephony.
Looking for Cloud Deployment of your choice?
Cloud Contact Center Software Comparison
Ameyo Cloud Contact Center Benefits
Serve Customer Through Voice Calls
Do away with contact center saas or traditional cloud based call center phone systems to empower your inbound and outbound call center operations with unmatched call quality, intelligent routing, and advanced voice features. Witness a dramatically improved CSAT with Ameyo Cloud Call Center Software
Customer Preferred Digital Channels
Enable hassle-free customer support with digital channels- Email, SMS, WhatsApp, Facebook, Twitter, Instagram, WebChat, and In-App Mobile Chat. Provide seamless customer service across customer preferred digital channels with Ameyo’s cloud based call center solutions.
Real-Time User Management
Manage your agents in a single click with Ameyo’s Cloud Call Centre Software. Transfer agents from one queue to another, in real time. Track uninterrupted performance even while shifting agents to different queues.
Empower real-time monitoring and supervision and keep track of every call and every agent. Ameyo saas contact center solutions offers unremitting monitoring and analytics capabilities with its cloud call center solutions.
Record your calls, store them in the Voice Logger and analyze the call data to deliver enhanced customer experience. Ameyo Voice Logger is a compliant cloud call recording solution that stores customer interactions per the standard regulations.
Enterprise CRM Integration
Power-up your call and quality management with Ameyo cloud Call Center Software integrated with enterprise-grade CRMs. Ensure effective call quality with CTI popup appearing on screen with necessary customer information.
Ready to build your Cloud Contact Center?
Cloud Contact Center Features for All
Effectively route calls to the right department based on caller input
Make outbound calling easy with an automated dialing system
Auto distribute your calls to the best-suited agent via routing
Easy access to all the customer information for better conversion
Ensure high call quality by monitoring real-time calls
Reporting and Dashboards
Get better visibility and hold on every metric that matters
Recording every call and use these recordings to score your agents
Improve the overall productivity with automated workflows
A Glimpse Into Differentiated
Cloud Call Center Software Features
Ensure secure voice calls with web-based telephony system, WebRTC. It is platform and device independent and gives you immense flexibility to integrate with any enterprise-grade CRM and existing hardware. With no hardware telephony setup requirements, you are set to go with just a headphone!
Integrated Knowledge Base
Resolve customer queries faster and efficiently with integrated knowledgebase. With a call center cloud software powered by a knowledge management system you can provide your agents with easy access to customer information and help them save their time. Populate the necessary information, frequently asked questions, and informational articles to serve queries better.
Agent Assist Capabilities
At times customer queries can be difficult for an agent to resolve and it requires agent assist capabilities in your cloud based contact center solution. Ameyo’s cloud-based contact center solutions offer advanced team collaboration features for an agent to interact with other agents as well as with supervisors.
Business Specific Reporting
With Ameyo’s cloud based call center solution, you can customize performance reports. These reports show call details and agent performance based on various business-specific metrics. You can define your own metrics that you want to include in the reports.
Visual Call Flow Customization
Customization and rule configuration is simple and hassle-free with Ameyo’s cloud contact center solution. You just need to drag and drop certain elements to create automated workflows and customizable IVRs.
Ameyo Vs Competition
What makes us different from other Cloud Contact Center Software
|Call Center Monitoring||Real-time and Historic||Limited Monitoring Features|
|Reporting||Comprehensive Reports and Report Scheduling||Limited Call Center Reporting|
|Call Connect Rate||High||Low|
|Real-time Queue Management||Yes||No|
|Dialers||Predictive, progressive, Preview||Predictive & Progressive|
|Telephony||WebRTC and PSTN||Only PSTN|
|Device Flexibility||Mobile app, laptop, feature phone||Only Laptop|
|Complete IT Governance||Yes||No|
|Flexible Agent Login||Yes||No|
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
Sankar Rao A.
Director - Products
Sr Network Engineer
System Support Engineer
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014