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Cloud Contact Center Software

Get Ameyo’s Enterprise Grade Cloud Contact Center Software with Minimal Setup Time, Enterprise-grade Security, Flexible Deployment Options and No IT overheads!

Companies across the globe are choosing Ameyo’s Cloud Contact Center Solution

HDFC
GOIBIBO
HCL
PEPPERFRY
IKEA
wipro

What is a Cloud Contact Center Solution?

A cloud contact center solution is hosted over the internet which takes minimum time to deploy and involves minimal upfront capital. Businesses use cloud contact center software for flexibility and to reduce hardware setup overheads, IT management and to ensure uninterrupted customer service through a variety of voice and digital channels.

Why Should your Organisation Opt for Cloud Contact Center Software?

faster deployment of customer engagement

Faster Deployment of Omnichannel Customer Engagement

The cloud contact center software helps businesses move with relative ease in the direction of omnichannel customer engagement, which links all customer touch-points.

Since there is no infrastructure required to deploy the cloud-based contact centers, the complete setup process can happen at a much faster speed.

Remote work readiness

Remote Work Readiness

Let your agents work from home or any place of their convenience. The calls can land directly on their mobile phone or softphone, which can further minimize the total cost of operation of the contact center.  

Get a wholesome and unified view of remote agents irrespective of their work location or the telephony systems being used. Scale your contact center operations to ensure business as usual without worrying about the infrastructural challenges.

Contact center modernization

Contact Center Modernization

Breaking down the organizational silos and removing the limitations of legacy infrastructure is a top priority for organizations to stay competitive. 

With the right contact center infrastructure in place, you can gain a lasting foundation for achieving optimal customer experiences and take advantage of improved business processes.

Ameyo’s Cloud Contact Center Solution delivers. Always.

True Omnichannel Customer Engagement

True Omnichannel Customer Engagement

  • Identify and add the channels your customers prefer to communicate with your business, serve them right there without letting your agents toggle between different screens. 
  • Ameyo’s Omnichannel ticket management system lets you create automatic helpdesk tickets for all the queries coming in through email, webchat, social media platforms (Facebook, Instagram, Twitter, Youtube), voice calls, SMS, and other messaging platforms, such as WhatsApp.
  • Automatically assign tickets for queries coming from voice calls, email, and other chat platforms to the right agents in the team. This helps improve the overall productivity as well as brings a dramatic improvement in customer satisfaction rate.

Contact Center System Integrations

  • Integrate workforce management systems, CRM software, and other legacy systems. Ameyo integrates with popular out-of-the-box business tools and has APIs for custom integrations
  • Manage omnichannel interactions and let your customers reach you on their preferred channel using extensive integration capabilities
  • Get a more effective and efficient call routing process using CTI. The telephone, IVR, and ACD can be seamlessly integrated with the business tools and database
  • Features like toolbar integration, screen pop, and two-way synchronization of information enable agents to retrieve customer information and answer the calls with a warm start to improve the customer experience

100_ browser based Contact Center

100% Browser-based Contact Center

  • Move over from legacy calling systems to API-driven calling. Real-time communication over the web is independent of a software application or a browser plugin and enables browser-friendly communication
  • No need of a separate device for voice or IP/analog phone connected to the PBX
  • With most web browsers supporting WebRTC, the need for various integrations reduces, ensuring faster and a smoother setup 
  • Real-time peer-to-peer communication with noise cancellation along with it, the communications are encrypted for better security
Remote Contact Center Solution

Remote Contact Center Solution

  • Ameyo’s Remote contact center software lets enterprises overcome remote IT infrastructure challenges by getting a 360-degree view of all remote systems, devices, and environments
  • Provide your contact center agents the freedom to login from anywhere, anytime. The agents, as well as the supervisors, can log in to the system from any device – laptops or mobile phones; any browser; and any environment i.e. whether they are working from home or office

Top of the line, feature-rich Cloud Contact Center Solution built for organizations of all sizes

Advanced Wallboard
Advanced Wallboard

Display customized reports to everyone against the standard parameters of the assessment. They are proactively alerted of the performance and enhance productivity.

click to call
Click to call

Ameyo’s click-to-call solution adds to agents’ productivity by saving their time to dial out customer numbers. This cuts manual tasks for Agents and leads to a dramatic improvement in agent productivity.

ACD
ACD

Route calls to best-suited agents for faster resolution with flexible and robust Ameyo’s ACD software.

ivr
IVR

Identify and route every customer call to the best-suited agent based on the caller’s input with an intelligent IVR system.

Auto dialer
Auto dialer

Automate your outbound contact center operations by adding an autodialer in your cloud contact center software. Ameyo offers Predictive Dialer, Preview Dialer, and Progressive Dialer that you can choose from, per your business requirements.

Knowledge base
Knowledge base

Create a centralized information repository with knowledge management tools to ensure your agents and customers have access to consistent answers to their queries.

Mobile agent App with 360 AIM too
Mobile agent App with 360 AIM tool

An industry-first call center mobile application with enterprise-ready call center and security features. including 360-degree Application Infrastructure Management (AIM) to establish remote governance.

call recordings
Call Recordings

Ameyo voice logger ensures that entire customer interactions over telephony systems are logged, compressed, structured, presented, and archived efficiently and allows privilege-based access to call recordings and logs.

Web RTC
Web RTC

With the WebRTC protocol, easily set up softphones at your agents’ workstations without installing software or hardware, all while securing your information transfers (phone calls, recordings, etc.).

Automation rules
Automation Rules

Build an effective contact center process by automating business actions based on event and time-based triggers. It lets you save time and improve customer engagement by automating the next best action.

Looking for Cloud Deployment of your Choice?

How does a cloud contact center work?

A cloud contact center is a comprehensive suite of tools and applications that works as a centralized hub, operates over the internet, and allows the virtual or remote contact center agents to handle all the inbound and outbound customer interactions across various channels such as call, web, email, chat, Facebook, WhatsApp and more.
It provides multiple capabilities to the organizations and meets the communication challenges with their clients, such as communication through various channels (including phone calls and messaging), sophisticated call routing, agent management, and analytics.

A cloud contact center solution typically works in various ways:

Integrate omnichannel with Ameyo cloud contact center solution
Test
Step 1

Integrates different communications channels

Integrate omnichannel into a single system to ensure that the agents can communicate with the clients through various modes.

Get advanced call routing with cloud contact center software
Test
Step 2

Provides advanced and sophisticated call-routing

Provide call routing to ensure that customers and clients get to speak to a qualified agent without any hurdle

Manage agent with Cloud Contact Center software
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Step 3

Agent Management

Expertly manage agents with digital interaction recording & analytics, quality management, performance management, gamification, and more.

Streamline with Automation & Analytics
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Step 4

Streamline with Automation & Analytics

 Make data-driven decisions to accelerate the businesses by leveraging AI, analytics, business intelligence, and real-time reporting capabilities. Seamlessly connect other business systems, aggregate data, provide comprehensive views of performance, and automate workflows.

intuitive dashboards and detailed analytics
Test
Step 5

Access to intuitive dashboards and detailed analytics

It provides access to the supervisors to view and analyze the data such as call waiting time, average call duration, and agent idle time to ensure optimization of contact centers.

Why do Leading Enterprises Choose Ameyo's Cloud Contact Center Software?

Flexibility and Control
Flexibility and Control

Ameyo understands that your business is unique and so do its requirements. It lets you define your own business-specific configurations, create your own rules, configure your dashboards and reports, manage your business prompts and a lot more.

Dedicated Support
Dedicated Support

Ameyo offers a dedicated support team for 24×7 support coverage. Its customers can assign issues to the support team which gets resolved to satisfaction as per pre-defined SLAs. With this, our customers never have to worry about technical aspects and can concentrate on their core business needs. 

Reliable and Secure
Reliable and Secure

Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa, & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified.

We follow a detailed product development, delivery, certification, and implementation process including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency and adherence to CVSS.

Customer Engagement Expertise
Customer Engagement Expertise

Ameyo has been providing customer engagement solutions for the last 17+ years to help consumer-facing brands streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat, and messaging.

Easy remote working setup
Trusted by Global Brands, powered with local support

Ameyo has been trusted by 2,000+ brands across 60+ countries.  It includes brands across different verticals and industries – BFSI, Edutech, Travel and Hospitality, E-commerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.

 

Reliable and Secure
Pay as you go

Ameyo works as a partner in your growth and therefore our plans offer the pay-as-you-go payment model. You pay only for what you use and to reduce the capital expenses. Overall, you scale in a cost-effective way as per the business requirement.

Guaranteed Uptime
Guaranteed Uptime

Your customers can connect with you any time at their will, which means your contact centers should remain up and running without any interruptions. Ameyo’s SLA-backed 99.99% uptime so your operations run continuously on the cloud




Ameyo Cloud Contact Center Software Vs Competition

What makes us different from other Cloud Contact Center Software

Ameyo Other Vendors
Contact Center Monitoring Real-time and Historic Limited Monitoring Features
Reporting Comprehensive Reports and Report Scheduling Limited Contact Center Reporting
Call Connect Rate High Low
Real-time Queue Management Yes No
Dialers Predictive, progressive, Preview Predictive & Progressive
Telephony WebRTC and PSTN Only PSTN
Device Flexibility Mobile app, laptop, feature phone Only Laptop
Security Enterprise-grade Basic
Complete IT Governance Yes No
Flexible Agent Login Yes No


Get Started with Ameyo’s
Cloud Contact Center Solution

Get Me A Demo

See What our Customers has to Say About Ameyo!

iMarque Solutions

Ameyo’s remote contact center solution has enabled us to cut our operational costs by 15%

SP Madrid

Ameyo assisted us to enhance our customer experience with its advanced capabilities.

Globiva

Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Solution.

Frequently Asked Questions

A cloud contact center is hosted on an internet server from which businesses handle their inbound and outbound customer queries across various channels such as call, email, Facebook, WhatsApp, Google’s Business Messages, chat, to name a few.”

Watermark

The cloud-based contact center software is hosted on internet-based servers to engage customers over voice, chat, email, and other digital channels. Cloud contact center remains accessible from anywhere, anytime, and across devices. Because of minimum hardware needs, it deploys faster. A cloud contact center can be deployed within hours or in just a few days based on your requirements.

Watermark

Ameyo’s Virtual call center software is entirely cloud-based, which means all you need to get started is a stable internet connection and no other hardware is required. It even works at an internet bandwidth of 150 kbps.

Watermark

Yes, Ameyo’s Cloud Contact Center Software works great for anyone who has a stable internet connection, including remote employees. Your employees can choose to work from anywhere, be it office premises or their home and on any device, whether a laptop or a mobile phone including feature phones.

Watermark

Ameyo can enable your business with cloud contact center software which is: 

  1. Highly flexible and scalable
  2. Minimal infrastructure cost
  3. Minimal maintenance
  4. Ease of deployment
  5. Allows agents to work from remote locations

You can then support multiple interaction channels like Chat, Email, Voice, Whatsapp, Facebook, and Twitter as channels. Ameyo helps you with different routing algorithm like skill-based routing, preferred agent routing, persona-based routing, routing on the basis of historical transactions/conversation. With this, you can achieve a high first call resolution rate and minimal call abandonment rate. 

Watermark

Absolutely. Ameyo’s multi-layered security features and PCI DSS compliant public cloud environment that is ISO/IEC 27018 and ISO-27001 certified along with providing comprehensive data security and strict access control. Ameyo’s PCI DSS-compliant solutions ensure complete security even in the remote environment.

Watermark

With Ameyo, 24/7 support is available to every cloud contact center customer. You also get dedicated support engineers to implement the contact center and troubleshoot any technical issues.

Watermark

Yes, you can. Ameyo helps you to move over from limited PBX capabilities & support issues and enjoy quality interactions on Cloud – The Future.

Watermark