Outbound Call Center Software
Best outbound calling software backed by intelligent outbound dialers and powerful outbound call center features to boost customer engagement and connect rate.
Trusted by 7100+ Brands across 60+ Countries
What is an Outbound Call Center Software?
An outbound call center is the one where the agents dial out calls for purposes such as telemarketing, telesales, collections, etc. An outbound call center software simplifies and boosts this by automating dialing, filtering answering machines while providing the agents with an option to click to dial a contact number. All these and other outbound call center features combine to increase agent productivity, call center operations and connect rates.
Ameyo's Outbound Call Center Software
Increase Call Connects with Auto Dialers
Outbound call center productivity majorly depends on the number of connected calls and agent talk time, but various constraints like call waiting, unanswered calls, etc can hamper productivity. Dialer software for outbound call center helps to automate the calling process by incorporating intelligence into the dialing process to accelerate operational efficiency while reducing call drop rate.
Reduce Agent Idle Time
Increase your call center agents’ productivity while ensuring high call connect rates using predictive dialer software. It determines the time when the agent will be free to take the call based on configurable dialer algorithms. Post which, it automatically dials out numbers from the set lead list to reduce agent efforts while increasing their productivity.
Let your Agents have Informed Conversations
Allow your agents or telemarketers to view essential customer information to have qualified conversations. A Preview Dialer displays the customer information on the agent’s screen before a call is connected. Thus, providing them with time to get acquainted with the customer and tweak their sales pitch accordingly. The preview auto dialer is particularly useful when the list contains high-value prospects or customers.
Automate Agent Assignment across Campaigns
Manage multiple dialing processes or campaigns simultaneously with outbound contact center solution. Create, delete, modify campaigns with a single click to ensure optimum utilization of your call center dialer. Also, the outbound agents no longer have to manually select campaigns to proceed with their work. Agents are auto-directed towards the specific campaigns and queues they are assigned thus, improving productivity and reducing the scope of error.
Maximize Agent Productivity
Give your agents the right call center software to work smartly and avoid manual tasks to focus more on customer interactions. With a unified desktop, agents can manage multiple tasks like call handling, accessing customer information within a single window to reduce average agent handling time. Additional features like voicemail drop and scheduling callback enable agents to be more productive by reducing idle time.
No More Manual Dialing
Free your agents from the misery of having to manually dial the contact numbers. Ameyo’s click-to-call API allows you to pull the customer data from your CRM or another third-party system while allowing the agents to simply click on the number to make an outbound call. Similarly, integrate Ameyo with your mobile application to enjoy click-to-dial functionality on your mobile too.
Maintain Conversation Context
Get seamless integration with leading CRMs or customer support systems, facilitating your agents to get a comprehensive view of your customer journey. Agents can drive better and more personalized interactions with outbound call center solutions when they know the context and can view the information from every touchpoint in one go. Smooth CTI integration helps to enhance the first call resolution rate for improving customer satisfaction.
Track Metrics and KPIs in Real-Time
Get real-time insights into connect rates, call volumes, campaign data summary, etc. to have better control of the outbound call center software. Reports and dashboards help to make better decisions related to resource allocation and campaign management. With outbound lead level filters, supervisors can prioritize their customers’ data on the lead level, thus eliminating the need to create multiple campaigns. Live data on metrics like number of active calls, number of calls in queue, number of agents on call, etc helps to foresee operational changes and plan accordingly.
Data Centers to Facilitate Mobile-like Numbers
With number series starting from 730 (powered by Ameyo’s Indore-based data center), your business gains a higher call pickup rate as it adds the feel of mobile number and priority for the customers.
Benefits of Outbound Call Center Software
Increase Agent Productivity
Eliminate the need for agents to manually dial numbers with outbound call center software
Answering Machine Detection
Patch the call to agents only when a human picks, filtering answering machines
Contextual Conversation
Call center integrations to push and pull data from CRM in real-time
Boost Sales Conversions
Reach out to more prospects in less time to increase your sales
Effective Lead Management
Automatically vary the pacing ratio based on quality of your lead list for higher call connects
Surveys
Conduct surveys for market research to improve your product or features
Collect Feedback
Get customer feedback on service quality or customer experienceusing autodialer
Best time to Call
Intelligent auto dialer software to identify best time to call based on historical data
Send Mass Communication
Send reminders or bulk messages to a large audience with outbound calling software
Campaign Management
Create outbound campaigns and make necessary adjustments based on real-time data
Ready to setup your Outbound Call Center?
Outbound Calling Software: Key Features
Predictive Dialer
Set the pacing ratio to automatically dial out the number from the lead list
Preview Dialer
Allow the agents to view customer details prior to making outbound call
Auto Dialer
Automatic dialing software to improve call connect rate and agents productivity
Click-to-Call
Place calls directly from customer view or CRM with a single click.
Call Recording
Record calls, and use them for quality and compliance
Live Call Control
Use features like hold, mute, transfer and call conferencing
Call Disposition
Add disposition codes to the call log to capture relevant call context
DNC Management
Add unwanted contacts to ‘do not call’ lists to avoid irate customers
Call Reporting
Get detailed reports for call details – average wait time, call duration, who hung up the call, call drops, etc
CUSTOMER SUCCESS STORY
“In more than 6 years of our association with Ameyo, it has helped in significantly improving our customer success and engagement rates.”
KRISHNENJIT ROY
VP-TECHNOLOGY, BANKBAZAAR
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
Sankar Rao A.
Director - Products
Shivam M.
Sr Network Engineer
Ehab M.
Head of Electronic Banking
Mitesh S.
System Support Engineer
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
Take your Customer Experience to the Next level with
Ameyo's Customer Engagement Platform
Related Articles
Outbound calls effort may take longer to reflect in your business if you are not well equipped with the right tools to leverage your...
In a call center, auto dialer is no less than a lifesaver from the redundant manual process of dialing. But, its benefits range beyo...
Call centers have been around for a long time now and have gained even more importance in recent times since the businesses are incr...
