AI Chatbot to Improve Enterprise CX with Personalized, and Automated Conversations
- Improve Lead Generation
- Omnichannel Customer Experience
- Human-like Conversation in Multiple Languages
Join the tribe of 7100+ customers using Ameyo to
enhance their Customer Experience
Start your digital transformation journey with AI chatbots to deliver automated and personalised experience
Improve customer acquisition
- Faster response time
- 24/7 customer support
- High degree of accuracy resulting in high-quality support
Increase revenue per user
- Chatbot can perform the supporting tasks freeing up agent’s time, to do what they do best; sell products and services.
- Gather, analyze and act on the customer’s preferences and their sentiments.
Minimize cost to serve
- Opportunity to reduce costs depending upon the selected functionalities
- Short payback period with low integration costs and high potential ROI
- Mitigate security risks
- Easily scale up and down depending on customer’s demand.
Discover the potential of AI Chatbot for your organization
Omnichannel Customer Experience
- AI-enabled Chatbots facilitate real-time agent chat experience, enabling agents to connect with customers across websites, mobile applications, social media platforms, and business messaging platforms.
- Let customers contact you using their preferred messaging platforms enabling a true omnichannel customer experience. Customers can chat through any digital touchpoint – Web, WhatsApp, Messenger, and many more!
Conversational AI with Multilingual Support
- Ameyo Chatbot supports over 100+ languages. You can create chatbots for a specific region or for the whole world.
- Ameyo Chatbot takes care of the languages in which your customers converse and responds to them in their own language!
Sentiment Analysis
- Understand the customer emotions through our advanced Sentiment Analysis system.
- Know whether your customers are happy, ecstatic, negative, or need something more.
Empower Customers with Personalized Conversations
Personalized conversations are essential to win customers, build customers’ trust, save time and improve customer experience.
As chatbots collect customer data faster and predict customer behavior, they can help serve them a personalized experience (recommending products and solutions according to customer needs).
Using a customer’s history of interactions, our Ameyo Chatbots can create personalized customer responses and recommendations, improving the overall customer experience.
Provide consistent Quality of Customer Service
Merge your customer’s conversations across channels in a single window. Ameyo Chatbot lets your business respond with context-relevant data and quick replies in the customer’s preferred language around the clock.
In addition, chatbot lets you anticipate when customers need assistance and trigger messages automatically, offering proactive service instead of just reactive service and support.
Boost Efficiency and Productivity
Chatbots boost agents’ efficiency and productivity because human agents get more time to focus on more priority, critical, complex operations, and not the technical things that the chatbots can handle.
Chatbot empowers your valuable human agents with virtual agent support to turn their attention to higher-priority tasks and become more productive. As a result, it reduces operational turnaround time by up to 90%.
Maximize ROI & Conversions
With Ameyo Chatbot, businesses can reduce their overall operational costs and customer churn rate by providing a seamless customer experience. In addition, quicker response time leads to higher conversion rates, thus resulting in maximized ROI.
Automate conversations with Ameyo’s AI-Powered chatbots to improve conversions, maximize ROI, and reduce support costs.
Scale Operations with Ease
Chatbots handle large amounts of customer interactions with minimum latency. They easily spin up virtual agents instantly as and when demand grows.
- Chatbots are not time-bound
- Not physical location bound
- Helps enhance and scale up operations
- Provides agents extra time to serve customers better
Enhance your Customer Experience with Ameyo's AI-powered Chatbot
Choose the solution for your use-case: Support, Service & Collections
Customer Support
- Common queries of the customers answered 24×7 by an NLP-driven chatbot on all the digital channels.
- Industries such as BFSI, Ecommerce, Retail, Healthcare and Telecommunications use it to provide answers to common queries asked by the customers.
Lead qualifications
- Chatbot gives you greater coverage to qualify leads at any time of the day 24*7.
- Chatbots can assist in taking your sales to the next level. They can handle time-consuming tasks such as scheduling appointments, setting reminders, confirmations, and even prospecting a potential lead.
Collections for Financial Services (Banking & Insurance)
- Automate a few tasks of the existing collection process by creating custom flows for customer conversation. Custom build journeys for EMI collection, policy renewals where Chatbot connects with the system in real-time to send notifications and reminders on different channels.
- Ameyo’s collections bot integrates with core banking and backend systems to identify the context and personalize the conversation.
Field Agent Support
- Field Sales Agents have to remember all the products and services offered. The newer Agents with incomplete knowledge have to call different teams to get the right answers.
- A bot provided to these agents can effectively answer any query pertaining to products and services!
Key Features of AI Chatbot
Low-Code Conversation Flow Editor
Low–code platforms are undoubtedly the future of chatbot development. Ameyo provides a visual flow editor that supports multilingual chatbots.
The intuitive editor lets you create, run, and deploy customizable chatbot workflows in minutes and without coding. You can also visualize changes in your conversation flows in real-time.
Omnichannel availability
Develop conversational experience across various communication channels, including web, phone, WhatsApp, Telegram, Alexa, and many more. Chatbot enables businesses to be available for their customers around the clock.
Omnichannel enables businesses to transfer to other channels if needed, thus reducing costs and providing a seamless customer experience.
Powerful NLP
By incorporating powerful NLP in bots, businesses can enable them with intent and entity recognition capabilities. Then, review NLU results and provide feedback in real-time. It helps bots understand what the customers say like humans, even if they speak vernacularly.
Intent Modeling
Enable your business users to build highly accurate and reliable intent models based on the standard customer interactions.
Intent modeling is a critical feature in chatbot architecture that helps determine if a chatbot will succeed at fulfilling the user’s needs. Businesses can also create intents instantly using web URLs.
Multilingual Support
Chatbot keeps the conversation flowing by speaking in the language your customers understand. Ameyo chatbot supports over 100+ languages, such as Bahasa, English, Arabic, Hindi, etc., to engage with the customers.
Start building your bot with one language and enable additional languages when needed to improve your business ROI.
Knowledge Base Lookup
Ameyo Chatbot can instantly search from its knowledge base and use the data to present a personalized response to the customers. Further, it can look for information directly from web pages and even through Google search. A well-structured knowledge base is crucial to analyze customer problems and provide solutions quickly.
Analytics and Reporting
Easily visualize the performance metrics of your chatbots with real-time insights for faster decision-making.
Ameyo chatbot enables you to compare and analyze your bot’s performance with the human agents’ performance with the most insightful chat statistics on the dashboard. Businesses can also get customized ad-hoc reports and schedule them to roll out at regular intervals.
Why Do Leading Businesses Choose Ameyo?
Trusted by Global Brands
2,000+ brands across 60+ countries have trusted Ameyo. It includes brands across different verticals and industries – BFSI, Edutech, Travel and Hospitality, E-commerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.
Customer Engagement Expertise
Ameyo has provided customer engagement solutions for the last 18+ years to help consumer-facing brands streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat, and messaging.
Seamless Integrations
Automate end-to-end support & service workflows using deep integration of Ameyo voice bot solutions. Ameyo enables you to integrate your workforce management system, lead management system, in-house CRM, core banking systems, or any other third-party system.
Flexibility and Control
Ameyo understands that your business is unique and lets you define your business-specific configurations, create your own rules, configure your dashboards and reports, manage your business prompts, and a lot more.
Reliable and Secure
Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa, & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified.
We follow an OWASP compliant product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
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