Ameyo and Exotel Announce Merger

AI Chatbot to Reduce Operational Costs

  • Improve Lead Generation
  • Omnichannel Customer Experience
  • Human-like Conversation in Multiple Languages

    Experience Conversational AI

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    Join the tribe of 2000+ customers using Ameyo to
    enhance their Customer Experience

    Bank Bazaar

    Start your digital transformation journey with AI chatbots to deliver automated and personalised experience

    Improve customer acquisition 

    • Faster response time 
    • 24/7 customer support 
    • High degree of accuracy resulting in high-quality support
    Reduce-operational-costs with chatbot
    Provide-awesome-customer-experience with chatbot

    Increase revenue per user

    • Chatbot can perform the supporting tasks freeing up agent’s time, to do what they do best; sell products and services. 
    • Gather, analyze and act on the customer’s preferences and their sentiments.

    Minimize cost to serve 

    • Opportunity to reduce costs depending upon the selected functionalities
    • Short payback period with low integration costs and high potential ROI
    • Mitigate security risks 
    • Easily scale up and down depending on customer’s demand.
    24-7-availability through chatbot

    Get Started with Ameyo’s
    Ameyo’s AI-enabled Chatbot

    Get Me A Demo

    Discover the potential of AI Chatbot for your organization

    Provide Omnichannel CX with AI Chatbot

    Omnichannel Customer Experience

    • AI-enabled Chatbots facilitate real-time agent chat experience, enabling agents to connect with customers across websites, mobile applications, social media platforms, and business messaging platforms. 
    • Let customers contact you using their preferred messaging platforms enabling a true omnichannel customer experience. Customers can chat through any digital touchpoint – Web, WhatsApp, Messenger, and many more!
    Conversational AI with Multilingual Support

    Conversational AI with Multilingual Support

    • Ameyo Chatbot supports over 100+ languages. You can create chatbots for a specific region or for the whole world. 
    • Ameyo Chatbot takes care of the languages in which your customers converse and responds to them in their own language!
    Know customer sentiments with AI chatbot

    Sentiment Analysis

    • Understand the customer emotions through our advanced Sentiment Analysis system. 
    • Know whether your customers are happy, ecstatic, negative, or need something more.

    Enhance your Customer Experience with Ameyo's AI-powered Chatbot

    Choose the solution for your use-case: Support, Service & Collections

    Provide Customer Support with AI Chatbot

    Customer Support

    • Common queries of the customers answered 24×7 by an NLP-driven chatbot on all the digital channels.
    • Industries such as BFSI, Ecommerce, Retail, Healthcare and Telecommunications use it to provide answers to common queries asked by the customers.
    Qualify lead with AI Chatbot

    Lead qualifications

    • Chatbot gives you greater coverage to qualify leads at any time of the day 24*7.
    • Chatbots can assist in taking your sales to the next level. They can handle time-consuming tasks such as scheduling appointments, setting reminders, confirmations, and even prospecting a potential lead.
    Collections for Financial Services

    Collections for Financial Services (Banking & Insurance)

    • Automate a few tasks of the existing collection process by creating custom flows for customer conversation. Custom build journeys for EMI collection, policy renewals where Chatbot connects with the system in real-time to send notifications and reminders on different channels. 
    • Ameyo’s collections bot integrates with core banking and backend systems to identify the context and personalize the conversation.
    Field agent support with Chatbot

    Field Agent Support

    • Field Sales Agents have to remember all the products and services offered. The newer Agents with incomplete knowledge have to call different teams to get the right answers. 
    • A bot provided to these agents can effectively answer any query pertaining to products and services!

    Key Features of Ameyo AI Chatbot

    Omnichannel Capability
    Omnichannel Capabilities

    Omnichannel ability to enable transfer to other channels if needed, thus reducing costs and providing a seamless customer experience

    NLP Engine
    NLP Engine

    Ameyo’s NLP engine can understand the context of customer interactions. It uses deep learning models to build a knowledge base from structured and unstructured data.

    Audit Trail
    Audit Trail

    Extensive audit logs of all the user activity on the chatbot are maintained. Use these audit logs to prevent suspicious activity, compliance, training, and monitoring.

    Role-based access control
    Role-based access control

    Give access to your team members based on their roles and assign privileges according to their department or business unit. 


    Ameyo Chatbot supports 100+ languages. It takes care of the languages in which your customers converse and responds to them in their own language. 


    Use Ameyo Chatbot to represent your own brand. Customize the sound notifications, bot name and other functionalities as per your business needs

    Contextual Conversations
    Contextual Conversations

    Craft personalized, proactive & intuitive conversations with customers with a robust and secure cloud communication platform

    Seamless Integrations
    Zero-Code API Integration

    You can easily integrate APIs in Ameyo ChatBot and make amazing chatbots fast and easy.


    Chatbot can transfer Complex conversations to a live agent without losing the context.

    Reporting and Analytics
    Reporting and Analytics

    Advanced Reports and Analytics for you to analyse how the users interact with the bot, and optimize the user journeys accordingly.


    Why Do Leading Businesses Choose Ameyo?

    Trusted by Global Brands

    2,000+ brands across 60+ countries have trusted Ameyo. It includes brands across different verticals and industries – BFSI, Edutech, Travel and Hospitality, E-commerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.

    Customer Engagement Expertise

    Ameyo has provided customer engagement solutions for the last 18+ years to help consumer-facing brands streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat, and messaging.

    Seamless Integrations

    Automate end-to-end support & service workflows using deep integration of Ameyo voice bot solutions. Ameyo enables you to integrate your workforce management system, lead management system, in-house CRM, core banking systems, or any other third-party system.

    Flexibility and Control

    Ameyo understands that your business is unique and lets you define your business-specific configurations, create your own rules, configure your dashboards and reports, manage your business prompts, and a lot more.

    Reliable and Secure

    Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa, & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified.

    We follow an OWASP compliant product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.


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    Frequently Asked Questions

    Unlike basic chatbots that are usually rule-based, AI-based chatbots deliver an intelligent, humanlike experience that the majority of people expect when they hear the words AI. These chatbots rely on natural language processing to comprehend and respond to the humans they are communicating with. AI chatbots use machine learning, a capability of AI that makes bots smarter with time and use.


    AI-Based Chatbots usually operate individually by leveraging the power of NLP and ML (Natural Language Processing & Machine Learning.) NLP combines language rules with language context in order to understand what exactly is being said.

    With time and practice, the most salutary AI-powered chatbots identify verbal cues allowing them to understand the users better.

    At a primary level, an AI-powered chatbot works as follows:

    • A customer asks a question.
    • AI algorithms are applied to the text of the customer question.
    • The AI program delivers the best-fitting response to the consumer.

    Live chat 

    Live chat is a digital communication channel that lets various businesses communicate with customers in real-time via messaging. The chat widget placed on your website enables the users to reach out to your agents leading to quick and effective query resolution. Messaging platforms like WhatsApp, Messenger, and Apple Chat can also offer live chat support

    AI-Based Chatbots

    AI-Powered Chatbots are a conversational interface that mimics human interactions with customers. AI-based chatbots can engage with customers,  nurture leads and collect customer data. AI-based Chatbots can also be integrated with messaging channels like WhatsApp, FB Messenger, and ABC to interact with customers on their preferred messaging channels. 


    Businesses can derive value from AI bots in 10 key ways. Let’s check them out!

    • Real-time and immediate response
    • A boost in revenue
    • Cost-effective
    • Maximize staff productivity
    • 24/7 availability
    • Increased engagement with customers
    • Delivering a frictionless user experience

    The simple answer is No. A chatbot and a Voice bot are both AI-based but two different things based on how we interact with them. A chatbot is primarily a text-based mode of interaction and uses both SMS and web-based messengers.

    On the other hand, a voice bot is a voice-based mode of interaction that primarily converts audio to text and allows the customers to achieve tasks on the devices hands-free.  Some good examples of a voicebot are Siri, OK Google and OGenie