AI Chatbot to Improve Enterprise CX with Personalized, and Automated Conversations

  • Improve Lead Generation
  • Omnichannel Customer Experience
  • Human-like Conversation in Multiple Languages

    Experience Conversational AI for your Business
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    Join the tribe of 7100+ customers using Ameyo to
    enhance their Customer Experience

    Bank Bazaar

    Start your digital transformation journey with AI chatbots to deliver automated and personalised experience

    Improve customer acquisition 

    • Faster response time 
    • 24/7 customer support 
    • High degree of accuracy resulting in high-quality support
    Reduce-operational-costs with chatbot
    Provide-awesome-customer-experience with chatbot

    Increase revenue per user

    • Chatbot can perform the supporting tasks freeing up agent’s time, to do what they do best; sell products and services. 
    • Gather, analyze and act on the customer’s preferences and their sentiments.

    Minimize cost to serve 

    • Opportunity to reduce costs depending upon the selected functionalities
    • Short payback period with low integration costs and high potential ROI
    • Mitigate security risks 
    • Easily scale up and down depending on customer’s demand.
    24-7-availability through chatbot

    Get Started with Ameyo’s

    AI-enabled Chatbot

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    Discover the potential of AI Chatbot for your organization

    Provide Omnichannel CX with AI Chatbot

    Omnichannel Customer Experience

    • AI-enabled Chatbots facilitate real-time agent chat experience, enabling agents to connect with customers across websites, mobile applications, social media platforms, and business messaging platforms. 
    • Let customers contact you using their preferred messaging platforms enabling a true omnichannel customer experience. Customers can chat through any digital touchpoint – Web, WhatsApp, Messenger, and many more!
    Conversational AI with Multilingual Support

    Conversational AI with Multilingual Support

    • Ameyo Chatbot supports over 100+ languages. You can create chatbots for a specific region or for the whole world. 
    • Ameyo Chatbot takes care of the languages in which your customers converse and responds to them in their own language!
    Know customer sentiments with AI chatbot

    Sentiment Analysis

    • Understand the customer emotions through our advanced Sentiment Analysis system. 
    • Know whether your customers are happy, ecstatic, negative, or need something more.
    Empower customer with chatbot

    Empower Customers with Personalized Conversations

    Personalized conversations are essential to win customers, build customers’ trust, save time and improve customer experience. 

    As chatbots collect customer data faster and predict customer behavior, they can help serve them a personalized experience (recommending products and solutions according to customer needs). 

    Using a customer’s history of interactions, our Ameyo Chatbots can create personalized customer responses and recommendations, improving the overall customer experience. 

    Provide customer service with Chatbot

    Provide consistent Quality of Customer Service

    Merge your customer’s conversations across channels in a single window. Ameyo Chatbot lets your business respond with context-relevant data and quick replies in the customer’s preferred language around the clock. 

    In addition, chatbot lets you anticipate when customers need assistance and trigger messages automatically, offering proactive service instead of just reactive service and support.

    Boost efficiency with Chatbot

    Boost Efficiency and Productivity

    Chatbots boost agents’ efficiency and productivity because human agents get more time to focus on more priority, critical, complex operations, and not the technical things that the chatbots can handle.

    Chatbot empowers your valuable human agents with virtual agent support to turn their attention to higher-priority tasks and become more productive. As a result, it reduces operational turnaround time by up to 90%.

    Maximize roi with Chatbot

    Maximize ROI & Conversions

    With Ameyo Chatbot, businesses can reduce their overall operational costs and customer churn rate by providing a seamless customer experience. In addition, ​​quicker response time leads to higher conversion rates, thus resulting in maximized ROI. 

    Automate conversations with Ameyo’s AI-Powered chatbots to improve conversions, maximize ROI, and reduce support costs.

    scale operations with AI Chatbot

    Scale Operations with Ease

    Chatbots handle large amounts of customer interactions with minimum latency. They easily spin up virtual agents instantly as and when demand grows.

    • Chatbots are not time-bound
    • Not physical location bound
    • Helps enhance and scale up operations
    • Provides agents extra time to serve customers better

    Enhance your Customer Experience with Ameyo's AI-powered Chatbot

    Choose the solution for your use-case: Support, Service & Collections

    Provide Customer Support with AI Chatbot

    Customer Support

    • Common queries of the customers answered 24×7 by an NLP-driven chatbot on all the digital channels.
    • Industries such as BFSI, Ecommerce, Retail, Healthcare and Telecommunications use it to provide answers to common queries asked by the customers.
    Qualify lead with AI Chatbot

    Lead qualifications

    • Chatbot gives you greater coverage to qualify leads at any time of the day 24*7.
    • Chatbots can assist in taking your sales to the next level. They can handle time-consuming tasks such as scheduling appointments, setting reminders, confirmations, and even prospecting a potential lead.
    Collections for Financial Services

    Collections for Financial Services (Banking & Insurance)

    • Automate a few tasks of the existing collection process by creating custom flows for customer conversation. Custom build journeys for EMI collection, policy renewals where Chatbot connects with the system in real-time to send notifications and reminders on different channels. 
    • Ameyo’s collections bot integrates with core banking and backend systems to identify the context and personalize the conversation.
    Field agent support with Chatbot

    Field Agent Support

    • Field Sales Agents have to remember all the products and services offered. The newer Agents with incomplete knowledge have to call different teams to get the right answers. 
    • A bot provided to these agents can effectively answer any query pertaining to products and services!

    Key Features of AI Chatbot


    Low-Code Conversation Flow Editor

    Lowcode platforms are undoubtedly the future of chatbot development. Ameyo provides a visual flow editor that supports multilingual chatbots.

    The intuitive editor lets you create, run, and deploy customizable chatbot workflows in minutes and without coding. You can also visualize changes in your conversation flows in real-time.

    Omnichannel Chatbot

    Omnichannel availability

    Develop conversational experience across various communication channels, including web, phone, WhatsApp, Telegram, Alexa, and many more. Chatbot enables businesses to be available for their customers around the clock. 

    Omnichannel enables businesses to transfer to other channels if needed, thus reducing costs and providing a seamless customer experience.

    Powerful NLP

    Powerful NLP

    By incorporating powerful NLP in bots, businesses can enable them with intent and entity recognition capabilities. Then, review NLU results and provide feedback in real-time. It helps bots understand what the customers say like humans, even if they speak vernacularly. 

    Chatbot Intent Modeling

    Intent Modeling

    Enable your business users to build highly accurate and reliable intent models based on the standard customer interactions. 

    Intent modeling is a critical feature in chatbot architecture that helps determine if a chatbot will succeed at fulfilling the user’s needs. Businesses can also create intents instantly using web URLs.

    Multilingual Support

    Multilingual Support

    Chatbot keeps the conversation flowing by speaking in the language your customers understand. Ameyo chatbot supports over 100+ languages, such as Bahasa, English, Arabic, Hindi, etc., to engage with the customers. 

    Start building your bot with one language and enable additional languages when needed to improve your business ROI.


    Knowledge Base Lookup

    Knowledge Base Lookup

    Ameyo Chatbot can instantly search from its knowledge base and use the data to present a personalized response to the customers. Further, it can look for information directly from web pages and even through Google search. A well-structured knowledge base is crucial to analyze customer problems and provide solutions quickly. 

    Analytics and reporting

    Analytics and Reporting

    Easily visualize the performance metrics of your chatbots with real-time insights for faster decision-making. 

    Ameyo chatbot enables you to compare and analyze your bot’s performance with the human agents’ performance with the most insightful chat statistics on the dashboard. Businesses can also get customized ad-hoc reports and schedule them to roll out at regular intervals.


    Why Do Leading Businesses Choose Ameyo?

    Trusted by Global Brands

    2,000+ brands across 60+ countries have trusted Ameyo. It includes brands across different verticals and industries – BFSI, Edutech, Travel and Hospitality, E-commerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.

    Customer Engagement Expertise

    Ameyo has provided customer engagement solutions for the last 18+ years to help consumer-facing brands streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat, and messaging.

    Seamless Integrations

    Automate end-to-end support & service workflows using deep integration of Ameyo voice bot solutions. Ameyo enables you to integrate your workforce management system, lead management system, in-house CRM, core banking systems, or any other third-party system.

    Flexibility and Control

    Ameyo understands that your business is unique and lets you define your business-specific configurations, create your own rules, configure your dashboards and reports, manage your business prompts, and a lot more.

    Reliable and Secure

    Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa, & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified.

    We follow an OWASP compliant product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.


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    Frequently Asked Questions

    Unlike basic chatbots that are usually rule-based, AI-based chatbots deliver an intelligent, humanlike experience that the majority of people expect when they hear the words AI. These chatbots rely on natural language processing to comprehend and respond to the humans they are communicating with. AI chatbots use machine learning, a capability of AI that makes bots smarter with time and use.


    AI-Based Chatbots usually operate individually by leveraging the power of NLP and ML (Natural Language Processing & Machine Learning.) NLP combines language rules with language context in order to understand what exactly is being said.

    With time and practice, the most salutary AI-powered chatbots identify verbal cues allowing them to understand the users better.

    At a primary level, an AI-powered chatbot works as follows:

    • A customer asks a question.
    • AI algorithms are applied to the text of the customer question.
    • The AI program delivers the best-fitting response to the consumer.

    Live chat 

    Live chat is a digital communication channel that lets various businesses communicate with customers in real-time via messaging. The chat widget placed on your website enables the users to reach out to your agents leading to quick and effective query resolution. Messaging platforms like WhatsApp, Messenger, and Apple Chat can also offer live chat support

    AI-Based Chatbots

    AI-Powered Chatbots are a conversational interface that mimics human interactions with customers. AI-based chatbots can engage with customers,  nurture leads and collect customer data. AI-based Chatbots can also be integrated with messaging channels like WhatsApp, FB Messenger, and ABC to interact with customers on their preferred messaging channels. 


    Businesses can derive value from AI bots in 10 key ways. Let’s check them out!

    • Real-time and immediate response
    • A boost in revenue
    • Cost-effective
    • Maximize staff productivity
    • 24/7 availability
    • Increased engagement with customers
    • Delivering a frictionless user experience

    The simple answer is No. A chatbot and a Voice bot are both AI-based but two different things based on how we interact with them. A chatbot is primarily a text-based mode of interaction and uses both SMS and web-based messengers.

    On the other hand, a voice bot is a voice-based mode of interaction that primarily converts audio to text and allows the customers to achieve tasks on the devices hands-free.  Some good examples of a voicebot are Siri, OK Google and OGenie


    A chatbot is an AI-based program simulating human conversations. It acts as digital assistants who are well versed with human capabilities, understand the user intent, and promptly answer users’ questions.


    There are 6 types of chatbots: 

    1) Button or Menu-based chatbots

    2) Rule-based Chatbots

    3) Machine Learning Chatbots

    4) Keyword-Recognition Chatbots

    5) The Hybrid Model-based Chatbots



    Are you considering using chatbots and voicebots to amplify customer support processes?

    Both chatbots and voicebots play a crucial role in communicating with their customers. 

    Voicebot is an AI and NLU-based voice channel for communication that converts audio to text format. 

    Voicebot enables users to interact with computers using speech by using a set of technologies, such as Text-to-Speech (TTS), Natural language processing (NLP), automatic speech recognition (ASR), etc.   

    A chatbot is a communication mode (bot) that uses text messages to communicate with the users.  

    A chatbot is an AI software that can stimulate a chat with the users in the natural human language through voice and text. They can be deployed across apps, websites, and messaging channels like Twitter, Facebook messenger, or Whatsapp. 


    The chatbot simulates, automates, and processes human conversation, allowing humans to interact with bots similarly to speaking with a human agent. Chatbots can solve any issues a customer or prospect may have. Previously, businesses were using chatbots to provide customer support services. However, it can now help in lead identification, activation, and conversions.