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Ameyo and Exotel Announce Merger
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AI-based Chatbot to Reduce Operational Costs

  • Improve Lead Generation
  • Omnichannel Customer Experience
  • Human-like Conversation in Multiple Languages

Join the tribe of 2000+ customers using Ameyo to
enhance their Customer Experience

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Start your digital transformation journey with AI-based chatbots to deliver automated and personalised experience

Improve customer acquisition 

  • Faster response time 
  • 24/7 customer support 
  • High degree of accuracy resulting in high-quality support
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Provide-awesome-customer-experience

Increase revenue per user

  • Chatbot can perform the supporting tasks freeing up agent’s time, to do what they do best; sell products and services. 
  • Gather, analyze and act on the customer’s preferences and their sentiments.

Minimize cost to serve 

  • Opportunity to reduce costs depending upon the selected functionalities
  • Short payback period with low integration costs and high potential ROI
  • Mitigate security risks 
  • Easily scale up and down depending on customer’s demand.
24-7-availability

Discover the potential of Chatbot for your organization

Omnichannel Customer Experience

Omnichannel Customer Experience

  • AI-enabled Chatbots facilitate real-time agent chat experience, enabling agents to connect with customers across websites, mobile applications, social media platforms, and business messaging platforms. 
  • Let customers contact you using their preferred messaging platforms enabling a true omnichannel customer experience. Customers can chat through any digital touchpoint – Web, WhatsApp, Messenger, and many more!
Conversational AI with Multilingual Support

Conversational AI with Multilingual Support

  • Ameyo Chatbot supports over 100+ languages. You can create chatbots for a specific region or for the whole world. 
  • Ameyo Chatbot takes care of the languages in which your customers converse and responds to them in their own language!
The power of sentiment analysis

Sentiment Analysis

  • Understand the customer emotions through our advanced Sentiment Analysis system. 
  • Know whether your customers are happy, ecstatic, negative, or need something more.

Enhance your Customer Experience with Ameyo's AI-powered Chatbot

Choose the solution for your use-case: Support, Service & Collections

Customer Support

Customer Support

  • Common queries of the customers answered 24×7 by an NLP-driven chatbot on all the digital channels.
  • Industries such as BFSI, Ecommerce, Retail, Healthcare and Telecommunications use it to provide answers to common queries asked by the customers.
lead qualification

Lead qualifications

  • Chatbot gives you greater coverage to qualify leads at any time of the day 24*7.
  • Chatbots can assist in taking your sales to the next level. They can handle time-consuming tasks such as scheduling appointments, setting reminders, confirmations, and even prospecting a potential lead.
Collections for Financial Services

Collections for Financial Services (Banking & Insurance)

  • Automate a few tasks of the existing collection process by creating custom flows for customer conversation. Custom build journeys for EMI collection, policy renewals where Chatbot connects with the system in real-time to send notifications and reminders on different channels. 
  • Ameyo’s collections bot integrates with core banking and backend systems to identify the context and personalize the conversation.
Field agent support

Field Agent Support

  • Field Sales Agents have to remember all the products and services offered. The newer Agents with incomplete knowledge have to call different teams to get the right answers. 
  • A bot provided to these agents can effectively answer any query pertaining to products and services!

Key Features of Ameyo Chatbot

Omnichannel Capability
Omnichannel Capabilities

Omnichannel ability to enable transfer to other channels if needed, thus reducing costs and providing a seamless customer experience

NLP Engine
NLP Engine

Ameyo’s NLP engine can understand the context of customer interactions. It uses deep learning models to build a knowledge base from structured and unstructured data.

Audit Trail
Audit Trail

Extensive audit logs of all the user activity on the chatbot are maintained. Use these audit logs to prevent suspicious activity, compliance, training, and monitoring.

Role-based access control
Role-based access control

Give access to your team members based on their roles and assign privileges according to their department or business unit. 

Multi-lingual
Multi-lingual

Ameyo Chatbot supports 100+ languages. It takes care of the languages in which your customers converse and responds to them in their own language. 

Customizable
Customizable

Use Ameyo Chatbot to represent your own brand. Customize the sound notifications, bot name and other functionalities as per your business needs

Contextual Conversations
Contextual Conversations

Craft personalized, proactive & intuitive conversations with customers with a robust and secure cloud communication platform

Seamless Integrations
Zero-Code API Integration

You can easily integrate APIs in Ameyo ChatBot and make amazing chatbots fast and easy.

Human-in-loop
Human-in-loop

Chatbot can transfer Complex conversations to a live agent without losing the context.

Reporting and Analytics
Reporting and Analytics

Advanced Reports and Analytics for you to analyse how the users interact with the bot, and optimize the user journeys accordingly.

 

Why Do Leading Businesses Choose Ameyo?

Trusted by Global Brands

2,000+ brands across 60+ countries have trusted Ameyo. It includes brands across different verticals and industries – BFSI, Edutech, Travel and Hospitality, E-commerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.

Customer Engagement Expertise

Ameyo has provided customer engagement solutions for the last 18+ years to help consumer-facing brands streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat, and messaging.

Seamless Integrations

Automate end-to-end support & service workflows using deep integration of Ameyo voice bot solutions. Ameyo enables you to integrate your workforce management system, lead management system, in-house CRM, core banking systems, or any other third-party system.

Flexibility and Control

Ameyo understands that your business is unique and lets you define your business-specific configurations, create your own rules, configure your dashboards and reports, manage your business prompts, and a lot more.

Reliable and Secure

Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa, & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified.

We follow an OWASP compliant product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.