Cloud Call Center Software
Engage and Simplify your customer experiences across various verticals and provide a seamless experience across all touchpoints with cloud call center software.
Customer Engagement Platform
-- Trusted by 2000+ Enterprises in 60+ Countries --
What is Cloud Call Center Software?
A cloud-based call center software provides a communication platform to both company and its clients for handling customer calls and interactions over the internet. It is cost-effective, easier to set up & maintain, and provides the necessary technology to access and connect with clients anywhere, anytime. A cloud Call center software enables the supervisors and managers to track key call center metrics and enhance the customer support team's performance to improve end-customer satisfaction.
Why Do Businesses Need a Cloud Call Center Software?
With changing customer expectations, it is time for organizations to do away with legacy PBX systems and move to a modern cloud-based call center that offers them flexibility while modernizing their call center operations to increase agent productivity and customer satisfaction.
Why do Businesses Need Cloud Call Center Software?
Customer expectation is ever-changing, and it is time for organizations to do away with legacy PBX systems and move to a modern cloud-based call center that offers them flexibility while modernizing their call center operations to increase agent productivity and customer satisfaction.
Cloud call center solutions are easily compatible with remote operations. They can use AI to increase the agent’s productivity with advanced features such as a predictive dialer, voice bot, and more. It helps to reduce the AHT and increases agent productivity.
Cloud-based call centers have a robust and reliable internet connection, leading to high call quality. As a result, cloud call center solutions have more excellent resiliency and reliability at a lower cost than many company-specific on-premises solutions.
How to Setup your Cloud Call Center
A step-by-step guide to setting up your cloud based call center
Step 1: Infrastructure Readiness
Step 2: Type of Deployment
Deployment with PSTN or VPN-based cloud call center solution on your preferred cloud partner.
Step 3: Onboarding and Training
Virtual training of agents and supervisors on using Ameyo’s cloud call center software interface
Step 4: Go live
Get started with your cloud call center within 48 hours
Benefits of Cloud Call Center
Save more by reducing your spending on infrastructure and maintenance costs.
Flexibility and Scalability
Meet the changing needs of your business by increasing or decreasing your operations.
Hire Best Talent
Recruit the best workforce with no geographical and travel restrictions.
No Infrastructure Maintenance
Outsource management and maintenance. Let the cloud vendor worry about that.
Faster Time to Market
Get ready to serve your customers within hours as cloud setup is taken care of.
Remote Customer Experience
Delight your customers even when your agents are working from home/virtually.
Ready to set up your Cloud Call Center?
Which is the Best Cloud Call Center Solution?
Choosing the best cloud based call center solution for your business needs
Powerful Cloud Dialers
Advanced Inbound Capabilities
Comprehensive Reporting Tools
Call Quality Management
Smooth Call Center Integrations
Call Center Solution on Mobile
Ready to Take your Customer Experience to the Next Level?
Features of Cloud-Based Call Center Software
Ameyo’s click-to-call solution adds to agents’ productivity by saving their time to dial out customer numbers. This cuts manual tasks for Agents and leads to a dramatic improvement in agent productivity.
Ameyo’s live call transfer facilitates forwarding of your live calls to multiple departments or agents with live call transfer, leading to faster query resolution.
CRM integration allows effortless connectivity between CRM software and third-party applications. In addition, these integrations facilitate automated actions that augment the functions of your software. This will enable you to cancel the need to switch back and forth among systems.
Automatic Call Distributor (ACD)
ACD enables contact centers to manage large volumes of calls to avoid overwhelming the team. In addition, Ameyo’s ACD capabilities help you enhance customer experiences by ensuring they are connected to the most capable agent as quickly as possible.
Automate your outbound contact center operations by adding an autodialer in your cloud contact center software. Ameyo offers Predictive Dialer, Preview Dialer, and Progressive Dialer that you can choose from, per your business requirements.
Predictive Dialer determines the expected call connectivity and duration to automatically dial the numbers and connect with a specific agent as soon as they are available. This assists in locking higher sales and increasing the company’s bottom line. A predictive dialer maximizes the agent’s efficiency by eliminating repetitive tasks.
Progressive dialers increases call rate by dialing as soon as the agent is available, which is faster than manual dialing. The progressive dialer also reduces failed calls or calls to customers whose number might be unreachable.
Analytical dashboards are essential to analyze your call center data. This data can then be used to explore all factors of call center performance, share insights with your team and boost performance.
Interactive Voice Response (IVR)
Ameyo’s IVR capabilities help you Identify and route all customer calls to the most suitable agents depending on the caller’s input with an intelligent IVR system.
Call Monitoring Tools
The call monitoring tools allow you to easily monitor all live calls and that too without the knowledge of the agent. This ensures that agents are polite, courteous, and friendly with customers.
Number masking helps businesses safeguard their customers’ identities and prevent the misuse of sensitive information, which is enabled by anonymizing customers’ phone numbers.
CTI implementation reduces the average duration of each call, thus ensuring higher agent productivity.
Ameyo voice logger ensures that customer interactions over calls are logged, compressed, structured, presented, and archived efficiently and allows privilege-based access to call recordings and logs.
Daily Email Reports
Daily Email Reports can be set as a schedule where you can select the report parameters while creating the schedule. This report can be shared with stakeholders or FTP server automatically via email.
After Business Hour Management
After Business Hour Management feature is useful when the agent is “Out of Office” / Customer is reaching out beyond working hours. The customer will hear an OOH prompt and will be given an option to leave a voicemail (optional) or register for a callback (optional).
Agent Self Monitoring
Ameyo’s Agent Self Monitoring App allows the agent to view and monitor his performance throughout the day. (Number of calls taken, login duration, etc)
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Sankar Rao A.
Director - Products
Sr Network Engineer
System Support Engineer
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
Although cost efficiency could be one of the primary reasons for moving your contact center to the cloud i.e. adopting cloud-based...