Cloud Call Center Software
for Businesses

Outsource management and maintenance. Let the cloud vendor worry about that.

Get ready to serve your customers within hours as cloud setup is taken care of.

Delight your customers even when your agents are working from home/virtually.

Automate your outbound contact center operations by adding an autodialer in your cloud contact center software. Ameyo offers Predictive Dialer, Preview Dialer, and Progressive Dialer that you can choose from, per your business requirements.

Predictive Dialer determines the expected call connectivity and duration to automatically dial the numbers and connect with a specific agent as soon as they are available. This assists in locking higher sales and increasing the company’s bottom line. A predictive dialer maximizes the agent’s efficiency by eliminating repetitive tasks.

Progressive dialers increases call rate by dialing as soon as the agent is available, which is faster than manual dialing. The progressive dialer also reduces failed calls or calls to customers whose number might be unreachable.

Analytical dashboards are essential to analyze your call center data. This data can then be used to explore all factors of call center performance, share insights with your team and boost performance.

Ameyo’s IVR capabilities help you Identify and route all customer calls to the most suitable agents depending on the caller’s input with an intelligent IVR system.

The call monitoring tools allow you to easily monitor all live calls and that too without the knowledge of the agent. This ensures that agents are polite, courteous, and friendly with customers.

Number masking helps businesses safeguard their customers’ identities and prevent the misuse of sensitive information, which is enabled by anonymizing customers’ phone numbers.

CTI implementation reduces the average duration of each call, thus ensuring higher agent productivity.

Ameyo voice logger ensures that customer interactions over calls are logged, compressed, structured, presented, and archived efficiently and allows privilege-based access to call recordings and logs.

Daily Email Reports can be set as a schedule where you can select the report parameters while creating the schedule. This report can be shared with stakeholders or FTP server automatically via email.

After Business Hour Management feature is useful when the agent is “Out of Office” / Customer is reaching out beyond working hours. The customer will hear an OOH prompt and will be given an option to leave a voicemail (optional) or register for a callback (optional).

Ameyo’s Agent Self Monitoring App allows the agent to view and monitor his performance throughout the day. (Number of calls taken, login duration, etc)