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Cloud Call Center Software
for Businesses

Engage and Simplify your customer experiences across various verticals and provide a seamless experience across all touchpoints with cloud call center software.

Customer Engagement Platform

-- Trusted by 2000+ Enterprises in 60+ Countries --

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What is Cloud Call Center Software?

A cloud-based call center software provides a communication platform to both company and its clients for handling customer calls and interactions over the internet.  It is cost-effective, easier to set up & maintain, and provides the necessary technology to access and connect with clients anywhere, anytime. A cloud Call center software enables the supervisors and managers to track key call center metrics and enhance the customer support team's performance to improve end-customer satisfaction.

What is Contact Center as a Service (CCaaS)-
Create-Measurable-Business-Impact05

Why Do Businesses Need a Cloud Call Center Software?

With changing customer expectations, it is time for organizations to do away with legacy PBX systems and move to a modern cloud-based call center that offers them flexibility while modernizing their call center operations to increase agent productivity and customer satisfaction.

Why do Businesses Need Cloud Call Center Software?

Omnichannel Capability

Flexibility

Customer expectation is ever-changing, and it is time for organizations to do away with legacy PBX systems and move to a modern cloud-based call center that offers them flexibility while modernizing their call center operations to increase agent productivity and customer satisfaction.

work remotely with cloud call center

Remote Operations

Cloud call center solutions are easily compatible with remote operations. They can use AI to increase the agent’s productivity with advanced features such as a predictive dialer, voice bot, and more. It helps to reduce the AHT and increases agent productivity.

Reliable and Secure

Reliable

Cloud-based call centers have a robust and reliable internet connection, leading to high call quality. As a result, cloud call center solutions have more excellent resiliency and reliability at a lower cost than many company-specific on-premises solutions.

How to Setup your Cloud Call Center

A step-by-step guide to setting up your cloud based call center

Infrastructure-Readiness-Assessment

Step 1: Infrastructure Readiness

Assess the available infrastructure – media (SIP, PRI, gateway) and other server specifications and processor requirements.
Type of Deployment

Step 2: Type of Deployment

Deployment with PSTN or VPN-based cloud call center solution on your preferred cloud partner.

Onboarding-and-Training

Step 3: Onboarding and Training

Virtual training of agents and supervisors on using Ameyo’s cloud call center software interface

go-live

Step 4: Go live

Get started with your cloud call center within 48 hours

Benefits of Cloud Call Center

Cloud Call Center is Cost-Effective
Cost-Effectiveness

Save more by reducing your spending on infrastructure and maintenance costs.

Cloud call center is flexible
Flexibility and Scalability

Meet the changing needs of your business by increasing or decreasing your operations.

Hire Best Talent
Hire Best Talent

Recruit the best workforce with no geographical and travel restrictions.

work remotely with cloud contact center
No Infrastructure Maintenance

Outsource management and maintenance. Let the cloud vendor worry about that.

Deploy cloud contact center faster
Faster Time to Market

Get ready to serve your customers within hours as cloud setup is taken care of.

Easy remote working setup with cloud contact center
Remote Customer Experience

Delight your customers even when your agents are working from home/virtually.

Ready to set up your Cloud Call Center?

Which is the Best Cloud Call Center Solution?

Choosing the best cloud based call center solution for your business needs

Powerful Cloud Dialers

Powerful Cloud Dialers

Make those cold calls count with an impressive outbound cloud call center solution that offers cloud dialer software like predictive, progressive, autodialer, etc along with click-to-call functionality to deliver proactive customer service, increase sales conversions, debt collection, renewals, and much more.
Cloud Call Center Inbound Capabilities

Advanced Inbound Capabilities

Drive top-notch customer support with an IVR combined with an automatic call distributor to ensure all the incoming calls are routed to the most suitable agent and department. With Ameyo’s inbound cloud-based solution your agents can have qualified customer interactions to increase customer satisfaction and ensure first call resolution.
Contact center reporting

Comprehensive Reporting Tools

Hosted call center software with advanced reporting and analytical tools to allow your supervisors to be on top of inbound and outbound call center metrics. Ameyo cloud call center solution offers an array of call center reports and real-time dashboards for managers to track agent performance and take corrective decisions to optimize operations.
Manage call quality with cloud call center

Call Quality Management

Make use of Ameyo’s quality monitoring tools that allow the supervisor to snoop, barge, whisper on a live call along. They can also score the call recording based on call quality parameters. Hold your agents accountable by displaying their individual performance metrics to help them identify the gaps and improve agent performance and efficiency.
Integrate cloud call center

Smooth Call Center Integrations

Combine Ameyo’s cloud call center solution with any leading CRM that you might already be using to enjoy one-click integration. These CRM and CTI integrations allow your agents to see caller details and history in a single interface rather than toggling between tabs and thus, have informed and contextual customer interactions.
Access cloud call center on mobile

Call Center Solution on Mobile

Let your agents deliver high-quality customer service using just their smartphone. Ameyo’s Mobile Agent Application is an easy to use application that provides a secure platform for agents to login and manage calls from their mobile phone while allowing the supervisors to track the data without having to be in the office.

Ready to Take your Customer Experience to the Next Level?

Features of Cloud-Based Call Center Software

click to call
Click-to-Call

Ameyo’s click-to-call solution adds to agents’ productivity by saving their time to dial out customer numbers. This cuts manual tasks for Agents and leads to a dramatic improvement in agent productivity.

Live-call Transfer
Live-call Transfer

Ameyo’s live call transfer facilitates forwarding of your live calls to multiple departments or agents with live call transfer, leading to faster query resolution.

integrate-crm
CRM Integration

CRM integration allows effortless connectivity between CRM software and third-party applications. In addition, these integrations facilitate automated actions that augment the functions of your software. This will enable you to cancel the need to switch back and forth among systems.

ACD
Automatic Call Distributor (ACD)

ACD enables contact centers to manage large volumes of calls to avoid overwhelming the team. In addition, Ameyo’s ACD capabilities help you enhance customer experiences by ensuring they are connected to the most capable agent as quickly as possible.

Auto dialer software
Auto Dialer

Automate your outbound contact center operations by adding an autodialer in your cloud contact center software. Ameyo offers Predictive Dialer, Preview Dialer, and Progressive Dialer that you can choose from, per your business requirements.

predictive dialer
Predictive Dialer

Predictive Dialer determines the expected call connectivity and duration to automatically dial the numbers and connect with a specific agent as soon as they are available. This assists in locking higher sales and increasing the company’s bottom line. A predictive dialer maximizes the agent’s efficiency by eliminating repetitive tasks.

progressive dialer
Progressive Dialer

Progressive dialers increases call rate by dialing as soon as the agent is available, which is faster than manual dialing. The progressive dialer also reduces failed calls or calls to customers whose number might be unreachable.

 

Analytical Dashboards
Analytical Dashboards

Analytical dashboards are essential to analyze your call center data. This data can then be used to explore all factors of call center performance, share insights with your team and boost performance.

ivr-system
Interactive Voice Response (IVR)

Ameyo’s IVR capabilities help you Identify and route all customer calls to the most suitable agents depending on the caller’s input with an intelligent IVR system.

Real-Time-Agent-Monitoring
Call Monitoring Tools

The call monitoring tools allow you to easily monitor all live calls and that too without the knowledge of the agent. This ensures that agents are polite, courteous, and friendly with customers.

Number-Masking
Number Masking

Number masking helps businesses safeguard their customers’ identities and prevent the misuse of sensitive information, which is enabled by anonymizing customers’ phone numbers.

CTI Integration
CTI Integration

CTI implementation reduces the average duration of each call, thus ensuring higher agent productivity.

call recordings
Call Recording

Ameyo voice logger ensures that customer interactions over calls are logged, compressed, structured, presented, and archived efficiently and allows privilege-based access to call recordings and logs.

Daily Email Reports
Daily Email Reports

Daily Email Reports can be set as a schedule where you can select the report parameters while creating the schedule. This report can be shared with stakeholders or FTP server automatically via email.

After Business Hour Management
After Business Hour Management

After Business Hour Management feature is useful when the agent is “Out of Office” / Customer is reaching out beyond working hours. The customer will hear an OOH prompt and will be given an option to leave a voicemail (optional) or register for a callback (optional).

Real-Time-Agent-Monitoring
Agent Self Monitoring

Ameyo’s Agent Self Monitoring App allows the agent to view and monitor his performance throughout the day. (Number of calls taken, login duration, etc)

Get Started with Ameyo’s
Cloud Call Center Solution

Get Me A Demo

Star Star Star Star

Sankar Rao A.

Director - Products

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
Star Star Star Star Star

Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
Star Star Star Star Star

Ehab M.

Easy to use and customize application with excellent support team
Star Star Star Star Star

Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

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Frequently Asked Questions

A cloud call center is hosted over the internet system to manage all your inbound and outbound calls. Being a cloud-based system, this call center setup enables your call center agents to work remotely. A cloud-based call center is essentially a comprehensive call center suite packed with tools and applications to help businesses ace their customer service and support virtually.

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A cloud-based call center is better than an on-premise call center because it:

  • Provides flexibility and scalability
  • Saves money and is cost-effective
  • Has a faster time to market
  • Overcomes geographical limitations
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You essentially need a laptop and stable internet to get started with a cloud call center. However, the following is a step-by-step guide to the working of a cloud call center:

  • Infrastructure readiness assessment
  • Type of deployment – public cloud, private cloud, or hybrid
  • Onboarding and training of agents
  • Go live with your call center
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Yes, a cloud-based call center is more cost-efficient as you do not have to heavily invest in infrastructure and other such costs.

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