Get Enterprise-Ready Remote Contact Center Software
- Fast Omnichannel deployment
- Pre-built Connectors for Leading CRMs
- Virtual Collaboration and Monitoring
- PCI DSS Compliant Solution
Over 100+ brands and 50,000+ agents have moved to remote work using Ameyo
Build better customer relationships with remote contact center
Establishing Remote IT & Ops Governance
The availability of robust infrastructure to support fluid communication remains one of the top challenges. Businesses need to establish remote governance with 360-degree Application Infrastructure Management (AIM) to run contact centers with confidence, creating a high trust environment for the employees.
Team Collaboration
Grow your business faster by building lasting relationships with your customers, through every step of the customer journey.
Leverage customer interactions across their preferred communication channels. Make most of your agents’ productivity by enabling them to engage in multiple interactions simultaneously.
Loss of Customer Service Quality
Contact centers using multiple and outdated software sometimes miss calls and messages from the customers leading to loss of business opportunities. Adopting new software that integrates with the existing ones or opting for a platform that already has multiple systems integrated into it can make virtual contact centers more effective.
How Ameyo’s Remote Contact Center Solution is Enabling Business Continuity and Smooth Operations?
Remote Governance with 360-degree Application Infrastructure Management
Overcome remote IT infrastructure challenges by getting a 360-degree view of all remote systems, devices, and environments with Ameyo’s Remote Call Center Software. Get armed with up to 15 monitoring parameters to solve the challenges of operating remotely.
- Application Infrastructure Management
- Best-in-Class Voice Quality
- Secure Remote Work Environment
Establish Control with Centralized Contact Center Operations
Gain full control over your contact center operations even when working remotely using a home-based call center solution. Get a wholesome and unified view of remote agents irrespective of their work location or the telephony systems being used. Scale your contact center operations to ensure business as usual without worrying about the infrastructural challenges.
- Unified View for Remote Monitoring
- Remote Agent Scalability
- Work from Home Ready Solutions
Flexibility to Login from Anywhere
Provide your contact center agents the freedom to login from anywhere, anytime. The agents, as well as the supervisors, can log in to the system from any device – laptops or mobile phones; any browser; and any environment i.e. whether they are working from home or office. At the same time, managers and supervisors can monitor user status and allocate resources accordingly.
- Login from Laptop or Mobile
- Real-time User Management
- Remote working from any Environment
Minimal Disruption, Faster Deployment
Setup your remote contact center within days backed by Ameyo’s expertise in delivering hundreds of remote deployments in the last couple of months. Additionally, with fortnightly product advancements and robust product development, you get to build a contact center focused on delighting your agents and customers while meeting your business’ goals too.
- Fast Deployment
- Continuous Advancements
- Work From Home Ready Solutions
Industry’s First Mobile Contact Center App
Ameyo promises an enhanced customer experience for businesses having limited contact center infrastructure – The Ameyo Mobile Agent. It’s an industry-first call center mobile application with enterprise-ready call center and security features built for a remote workforce. Now, onboard your agents faster and make customer service smooth with Ameyo’s easy-to-use mobile call center solution.
- Powerful CTI capabilities
- Easy On-boarding of Agents
- Enterprise-grade Security
Work Mode Selection Capability
Let agents have the flexibility to select their work mode as Work from Office (WFO) or Work from Home (WFH). With this flexibility, supervisors can track and compare efficiency in different work modes based on the number of calls handled, call connectivity ratio, network failure (if any), and overall monitor agents’ performance in each mode. Sufficient data will enable decision-makers to measure the effectiveness of both of these work modes and build their strategies accordingly.
Optimum Management of Agent's Presence
Citing the agent’s inactivity, the session on the app will automatically logout. This inactivity duration can be configured by the supervisor/admin. Capturing the reason for the session disruption as “Inactivity Auto Logout” in the reports, supervisors can get precise insights on agents’ productive hours. With a notification alert, the agents get a warning before the session timeout, nudging them to remain active. Ameyo’s Presence Management feature enables supervisors to:
- Define threshold time for inactivity
- Capture exact reason for auto-logout
- Get notified on inactive auto-logout
Uplift Your Remote Contact Center Operations
Set up Remote Contact Center with Ameyo’s Enhanced Capabilities
Enterprise-grade Outbound Dialer
Advanced algorithms to deliver high call connects and improve conversion rate. Automate your outbound call center operations by adding an auto dialer in your call center software. Ameyo offers Predictive Dialer, Preview Dialer, and Progressive Dialer that you can choose from, per your business requirements.
AI-ready Omnichannel Contact Center Solution
Ameyo’s AI-powered contact center solutions makes it easy to integrate chatbots, voice bots, and machine learning technology into your contact center. Ameyo supports a wide range of channels such as voice, e-mail, live agent, chat, SMS, video chat, and social channels.
Flexible Mode of deployment
On-premise
If your business requires an on-premise call center deployment with servers physically placed on your premises, Ameyo’s On-premise Call Center Software is the right solution for you. With on-premise call center software, you can have great control over server security.
Cloud-based
Cloud-based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. Ameyo offers Cloud-based Call Centre Software (public & private cloud) that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.
PCI DSS Compliant
Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME.
Virtual Collaboration and Monitoring
Encourage team collaboration and communication to improve agent productivity while creating a healthy and conducive remote working environment. With Remote Call Center Software, allow the agents to have a one-on-one internal chat with other agents or seek the supervisor’s help to ensure FCR. Additionally, the supervisors have the option to communicate with the team at large by broadcasting a message. At the same time, the managers have access to granular reports of agents’ performance to draw actionable insights.
- Peer Communication
- Team Broadcasting
- Granular Reports
How to Choose The Best Mobile Call Center Software?
Full-fledged Remote Contact Center Solution to Offer Superior Customer Experience
ACD
Route calls to best-suited agents for faster resolution with flexible and robust Ameyo’s ACD software
IVR
Identify and route every customer call to the best-suited agent based on the caller’s input with an intelligent IVR system
Web RTC supported
With the WebRTC protocol, easily set up softphones at your agents’ workstations without installing software or hardware, all while securing your information transfers (phone calls, recordings, etc.)
Omnichannel reporting
Leverage the power of omnichannel report with detailed reports and customized dashboards to measure what matters the most
Integrations with CRM
Ameyo integrates with all leading industry CRMs such as Microsoft Dynamics 365, Freshdesk Mint, Zendesk, Salesforce CRM, Leadsquared and more. Custom integrations are also available
Omni Routing
Direct incoming interactions via multiple channels to the right contact center agent at the right time using business rules to facilitate a faster response
Conversation Resolver
Append multiple related interactions into a single conversation to avoid losing conversation context and see a complete picture of your customer journey
Automation Rules
Build an effective contact center process by automating business actions based on event and time-based triggers. It lets you save time and improve customer engagement by automating the next best action
Why Do Leading Enterprises Choose Ameyo?
Flexibility and Control
Ameyo understands that your business is unique and so does its requirements. It lets you define your own business-specific configurations, create your own rules, configure your dashboards and reports, manage your business prompts and a lot more.
Reliable and Secure
Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa, & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified.
We follow a detailed product development, delivery, certification, and implementation process including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency and adherence to CVSS.
Comprehensive Reporting
Ameyo Fusion CX is backed-up with AI-based sentiment analysis that enables your agents to deliver a personalized customer experience. It lets you analyze your customers’ emotions and auto prioritize the tickets to ensure quicker resolution of more important and urgent tickets.
Seamless Integrations
Ameyo enables you to integrate your workforce management system, lead management system, in-house CRM, or any other third-party system with its comprehensive omnichannel ticketing system.
Customer Engagement Expertise
Ameyo has been providing customer engagement solutions for the last 17+ years to help consumer-facing brands streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat, and messaging.
Trusted by Global Brands
Ameyo has been trusted by 2,000+ brands across 60+ countries. It includes brands across different verticals and industries – BFSI, Edutech, Travel and Hospitality, E-commerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.
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See how Ameyo’s Remote Contact Center Solution helped iMarque Solutions to Reduce their Operational Costs by 15%
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
Frequently Asked Questions
