Cloud Call Center Software
Customer Engagement Platform
-- Trusted by 2000+ Enterprises in 60+ Countries --
What is a Cloud Call Center?
A cloud call center is hosted over the internet system that allows you to manage all your inbound and outbound calls. Being a cloud-based system, this call center setup enables your call center agents to work remotely. A cloud-based call system is essentially a comprehensive call center suite packed with tools and applications to help businesses ace their customer service and support virtually.
Why Do Businesses Need a Cloud Call Center Software?
With changing customer expectations, it is time for organizations to do away with legacy PBX systems and move to a modern cloud-based call center that offers them flexibility while modernizing their call center operations to increase agent productivity and customer satisfaction.
How to Setup your Cloud Call Center
A step-by-step guide to setting up your cloud call center
Step 1: Infrastructure Readiness
Step 2: Type of Deployment
Deployment with PSTN or VPN-based cloud solution on your preferred cloud partner.
Step 3: Onboarding and Training
Virtual training of agents and supervisors on using Ameyo’s cloud call center software interface
Step 4: Go live
Get started with your cloud call center within 48 hours
Benefits of Cloud Call Center
Save more by reducing your spending on infrastructure and maintenance costs.
Flexibility and Scalability
Meet the changing needs of your business by increasing or decreasing your operations.
Hire Best Talent
Recruit the best workforce with no geographical and travel restrictions.
No Infrastructure Maintenance
Outsource management and maintenance. Let the cloud vendor worry about that.
Faster Time to Market
Get ready to serve your customers within hours as cloud setup is taken care of.
Remote Customer Experience
Delight your customers even when your agents are working from home/virtually.
Ready to set up your Cloud Call Center?
Which is the Best Cloud Call Center Solution?
Choosing the Best Cloud solution for your business needs
Powerful Cloud Dialers
Advanced Inbound Capabilities
Comprehensive Reporting Tools
Call Quality Management
Smooth Call Center Integrations
Call Center Solution on Mobile
Ready to Take your Customer Experience to the Next Level?
Features of Cloud-Based Call Center Software
Automatic Call Distributor (ACD)
Interactive Voice Response (IVR)
Missed Call Reports
Call Monitoring Tools
Agent Self Monitoring
Daily Email Reports
After Business Hour Management
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
Sankar Rao A.
Director - Products
Sr Network Engineer
System Support Engineer
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014