Logo
Great Place to Work - Certified
info@ameyo.com

Cloud Call Center Software
for Businesses

Customer Engagement Platform

-- Trusted by 2000+ Enterprises in 60+ Countries --

docsapp-slider-logo
byjus-slider-logo
SC
BYJU'S
ZOHO
swiggy

What is a Cloud Call Center?

A cloud call center is hosted over the internet system that allows you to manage all your inbound and outbound calls. Being a cloud-based system, this call center setup enables your call center agents to work remotely. A cloud-based call system is essentially a comprehensive call center suite packed with tools and applications to help businesses ace their customer service and support virtually.

What is Contact Center as a Service (CCaaS)-
Create-Measurable-Business-Impact05

Why Do Businesses Need a Cloud Call Center Software?

With changing customer expectations, it is time for organizations to do away with legacy PBX systems and move to a modern cloud-based call center that offers them flexibility while modernizing their call center operations to increase agent productivity and customer satisfaction.

How to Setup your Cloud Call Center

A step-by-step guide to setting up your cloud call center

Infrastructure-Readiness-Assessment

Step 1: Infrastructure Readiness

Assess the available infrastructure – media (SIP, PRI, gateway) and other server specifications and processor requirements.
Type of Deployment

Step 2: Type of Deployment

Deployment with PSTN or VPN-based cloud solution on your preferred cloud partner.

Onboarding-and-Training

Step 3: Onboarding and Training

Virtual training of agents and supervisors on using Ameyo’s cloud call center software interface

go-live

Step 4: Go live

Get started with your cloud call center within 48 hours

Benefits of Cloud Call Center

reduce-cost
Cost-Effectiveness

Save more by reducing your spending on infrastructure and maintenance costs.

Flexible Deployment Options
Flexibility and Scalability

Meet the changing needs of your business by increasing or decreasing your operations.

Hire Best Talent
Hire Best Talent

Recruit the best workforce with no geographical and travel restrictions.

Outsource-Infrastructure-Maintenance
No Infrastructure Maintenance

Outsource management and maintenance. Let the cloud vendor worry about that.

Faster-Time-to-Market
Faster Time to Market

Get ready to serve your customers within hours as cloud setup is taken care of.

remote-icon
Remote Customer Experience

Delight your customers even when your agents are working from home/virtually.

Ready to set up your Cloud Call Center?

Which is the Best Cloud Call Center Solution?

Choosing the Best Cloud solution for your business needs

Powerful Cloud Dialers

Powerful Cloud Dialers

Make those cold calls count with an impressive outbound cloud call center solution that offers cloud dialer software like predictive, progressive, autodialer, etc along with click-to-call functionality to deliver proactive customer service, increase sales conversions, debt collection, renewals, and much more.
How Does a Virtual Call Center Work-

Advanced Inbound Capabilities

Drive top-notch customer support with an IVR combined with an automatic call distributor to ensure all the incoming calls are routed to the most suitable agent and department. With Ameyo’s inbound cloud-based solution your agents can have qualified customer interactions to increase customer satisfaction and ensure first call resolution.
Remote Monitoring

Comprehensive Reporting Tools

Hosted call center software with advanced reporting and analytical tools to allow your supervisors to be on top of inbound and outbound call center metrics. Ameyo Cloud Calling Solution offers an array of call center reports and real-time dashboards for managers to track agent performance and take corrective decisions to optimize operations.
Call Quality Management

Call Quality Management

Make use of Ameyo’s quality monitoring tools that allow the supervisor to snoop, barge, whisper on a live call along. They can also score the call recording based on call quality parameters. Hold your agents accountable by displaying their individual performance metrics to help them identify the gaps and improve agent performance and efficiency.
Smooth Call Center Integrations

Smooth Call Center Integrations

Combine Ameyo’s cloud call center solution with any leading CRM that you might already be using to enjoy one-click integration. These CRM and CTI integrations allow your agents to see caller details and history in a single interface rather than toggling between tabs and thus, have informed and contextual customer interactions.
Call Center Solution on Mobile

Call Center Solution on Mobile

Let your agents deliver high-quality customer service using just their smartphone. Ameyo’s Mobile Agent Application is an easy to use application that provides a secure platform for agents to login and manage calls from their mobile phone while allowing the supervisors to track the data without having to be in the office.

Ready to Take your Customer Experience to the Next Level?

Features of Cloud-Based Call Center Software

Click-to-Call
Click-to-Call
live call transfer
Live-call Transfer
crm-integration
CRM Integration
acd
Automatic Call Distributor (ACD)
IVR-Call-Routing
Interactive Voice Response (IVR)
auto-dialer-2
Auto Dialer
Predictive Dialer
Predictive Dialer
Progressive-Dialers
Progressive Dialer
Missed Call Reports
Call Reporting & Dashboards
Analytical Dashboards
Agent-Call-Scoring
Call Reporting
Call-Quality-Monitoring
Call Monitoring Tools
Number Masking
Number Masking
CTI Integration
CTI Integration
Agent-Self-Monitoring
Agent Self Monitoring
Call Recording
Call Recording
email-report
Daily Email Reports
After-Business-Hour
After Business Hour Management
Star Star Star Star

Sankar Rao A.

Director - Products

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
Star Star Star Star Star

Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
Star Star Star Star Star

Ehab M.

Easy to use and customize application with excellent support team
Star Star Star Star Star

Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

sc
oriente
hdfc
byjus
zoho
bankbazaar
ikea

View all Customers »


Take your Customer Experience to the Next level with

Ameyo's Customer Engagement Platform

Frequently Asked Questions

Cloud call center refers to a suite of tools and applications hosted over the internet that provides call center agents with the flexibility to handle inbound and outbound calls from anywhere and anytime.

Watermark

A cloud-based call center is better than an on-premise call center because it:

  • Provides flexibility and scalability
  • Saves money and is cost-effective
  • Has a faster time to market
  • Overcomes geographical limitations
Watermark

You essentially need a laptop and stable internet to get started with a cloud call center. However, the following is a step-by-step guide to the working of a cloud call center:

  • Infrastructure readiness assessment
  • Type of deployment – public cloud, private cloud, or hybrid
  • Onboarding and training of agents
  • Go live with your call center
Watermark

Yes, a cloud-based call center is more cost-efficient as you do not have to heavily invest in infrastructure and other such costs.

Watermark