Contact Center Software for Insurance Industry
Why Ameyo’s Contact Center Software for Insurance?
Ensure Enterprise-grade Security
Get contact center software that provides end-to-end data security and helps prevent data breaches across all levels. Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. It is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.
Work from Anywhere - Remote CC Solutions
With the robust contact center software, Ameyo provides enterprise-grade features that allow your organization to work from anywhere. The agents, as well supervisors, can log in from any device, any location, and any browser with a flexible contact center software. Additionally, the managers and supervisors can monitor agents’ activity like login duration, the number of calls handled, break duration. This allows the supervisors to maintain business standards while allocating their resources effectively.
Omnichannel Contact Center Stack
Create an omnichannel customer experience across all touchpoints. Let your contact center agents drive contextual interactions across chat, email, voice call, video chat, social media, etc. An agent can map customer’s journeys and understand their behavior which helps them further plan and strategize their future interactions.
Smooth Integration with Leading CRM Applications
CRM integration improves agents’ productivity by eliminating the need for toggling between multiple tabs. Easily integrate Ameyo’s Contact Center Software with an in-house or industry-grade CRM application like Zendesk, Freshdesk, Zoho, Leadsquared, Microsoft Dynamics 360, etc. Let the agents access customer information like previous interactions, purchase behavior, unresolved grievances, and call notes to help them prepare for future interactions.
Reporting & Dashboards for Data-driven Insights
Ameyo’s contact center software for Insurance enables managers and supervisors to monitor each campaign and assess each agent’s performance. Managers can fetch periodic reports for business-specific metrics like average call handling time, conversion rate, customer satisfaction rate, call quality assurance to be better guided by data while strategizing for their future campaigns.
Trusted by Leaders Across the Globe
Ameyo has established itself as a market leader as a contact center software provider. It is trusted by 2,000+ brands across 60+ countries for its highly reliable and secure solution. Marquee brands like Edelweiss, India First Life Insurance, GoDigit Insurance, HDFC ERGO, Bank Bazaar, Swiggy, Ola, BYJU’S, Qatar Islamic Bank, Jordan Ahli Bank, have placed their trust in Ameyo’s wide range of products.
Reduce your Cost of Customer Coverage for Collections by 70%
Why do you need an Omnichannel Contact Center Software for Insurance?
Improve Conversions with Personalization
Let your telemarketing agents up-sell and cross-sell with a comprehensive understanding of customer’s requirements with a unified agent desktop that allows them to access customer information in real-time. Suppose a customer is inquiring about auto insurance. In that case, the agent can easily access their information and gather that the customer is already using health insurance which helps them strike a more personalized interaction. This will help the agent provide relevant information in less time, which further increases the conversion rate.
Offer Contextual Customer Service
Routing calls to relevant agents is the best way to achieve customer experience. In the insurance industry, this is particularly relevant for the claim settlement department. For instance, a customer calling their insurer to settle a matter related to health insurance would want to connect with the concerned agent immediately. The minute they select the “claim settlement” option on the IVR, they should be routed to an agent from the claim department with minimum hold time.
Integrate Omnichannel Communication
An insurance company has no control over the communication medium that the customer chooses to connect with their insurer. Provide them with the flexibility to select their preferred channel and let the agents get a holistic view of all interactions across touchpoints. If the customer chooses email as their first line of communication and a call as the second line of communication, the agent should be well equipped to handle the query with complete context.
Premium Reminders in Debt Collection
To improve debt collection and recovery rate, send payment reminders to the customers. Automate the debt collection process using a collection bot that eliminates manual dialing and reminding the customer. Let the humanized collection bot converse with customers and route it to a live agent seamlessly.
Auto Prioritize Tickets with Sentiment Analysis
Understand customer behavior with sentiment analysis and prioritize the critical tickets. When a customer is raising a query for a health insurance claim, their request should be resolved instantly. With an intelligent heat map index feature, identify such hot queries and auto-assign them to the agents on priority. Heat map analyzes the status of the ticket, SLA, number of unanswered messages, and customer’s emotional state to help agents identify the next best ticket to address.
Want to reduce your KYC costs by upto 90%?
Additional Insurance Contact Center Software
Unified Agent Desktop
Reporting & Dashboards
Inbound & Outbound Calling
Heat Map Index
Call Quality Monitoring
CUSTOMER SUCCESS STORY
“Ameyo paved the way for us by automating solutions to our requirements. We have been able to monitor our execution of business process, consequently expanding our presence and attaining our business goals.”
National Life General Insurance
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
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