Simplify Experience with Unified Agent Desktop
No More Searching for Information. One Screen with All Information to Manage Customer Queries with Ease
Manage Multiple Interaction Channels via Single Screen
Access Relevant Customer Information for Right Context
Agents get access to all the customer data and interactions in a single window. they can also view the data from all the integrated applications like CRM and other internal systems in a single view without the need to switch between different tabs. Quick and smooth access to required information helps to drive contextual conversations and deliver personalized customer support.
Pre-empt Issue Urgency for Ticket Prioritization
Prioritizing tickets can be quite complex for agents. Critical tickets can get buried or lost under a pile of new tickets. FusionCX provides a Heat Map that analyzes and assigns a status to each open ticket, allowing agents to identify critical tickets easily. Also, with the Smart Mode option, agents can sort tickets based on the heat index in a single click to identify urgent tickets that need instant action.
Perform Multiple Ticketing Actions with Ease
As the interaction data from all communication channels are captured and bundled into one, agents can manage various ticketing operations effortlessly from their unified dashboard. Agents can optimize operational efficiency through actions like merging related tickets, splitting complex tickets into smaller tasks for quick redressal, and transferring tickets to the more suitable agent.
Find Quick Answers with Knowledge Base
Unified Desktop is an agent interface that also displays an integrated knowledge base to help agents address queries in a more seamless manner without routing the calls to another agent or keeping the customer on hold to discuss with another agent or supervisor.
Get Real-Time Assistance Through Internal Chat
In cases where agents need some information or guidance to resolve a ticket, they can connect with other agents or supervisors using the internal chat option. This feature of Ameyo Help Desk Software helps agents to take faster decisions and improve ticket resolution rates by getting information about the issues in real-time.
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
In light of the COVID-19 pandemic, we have seen customers’ buying behavior change.
Africa is on its way to become a competitive destination for the business process outsourcing (BPO) industry.