Contact Center Software for Healthcare
Create an experience that Patients Remember for Good
Why Ameyo for Your Healthcare Contact Center?
Work from Anywhere Solutions
Ameyo’s omnichannel customer engagement platform is built for a ‘work from anywhere’ setup that allows the healthcare brands to work from any device, any browser, and any location. It provides the flexibility to hire a diverse workforce and streamline communication processes across all departments while establishing enterprise-grade security.
Efficient Integration Capabilities
Ameyo’s healthcare contact center solution is easy to integrate with an in-house or third-party CRM. While allowing the healthcare agents to preserve the context of the conversation, it increases their productivity. It offers hassle-free CTI integration with enterprise CRMs- Zendesk, Freshdesk Mint, LeadSqaured, Zoho, Microsoft Dynamics, Sugar, Kapture, and FreshSales.
Connect with Patients on their Preferred Channels
It lets your patients choose their preferred channel to engage with you for booking appointments, making payments, opting for consultation reminders, and more. Healthcare call center solutions also enable you to track historical or past interactions with the patients across touchpoints like Voice Call, Video Chat, Social Media, Voice Bot, and Chatbot to preserve conversations’ context.
Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. In addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.
Trusted by Leaders Globally
2,000+ brands across 21 verticals have trusted Ameyo in 60+ countries, including marquee brands like Apollo Health & Lifestyle, DocsApp, Fortis, Parkway Health Laboratory, BYJU’S, Dalex Finance, Spice Money, Boutiqaat, Ola, Swiggy, HDFC ERGO, etc.
Deliver Superior Patient Experience with Ameyo Fusion CX
Create an Experience that Patients Remember for Good
Scheduling Doctor’s Appointment Made Easy with Omnichannel Interactions
Patients expect ease to interact with doctors and book appointments on their preferred channels. Get your patients the comfort of all digital channels with Healthcare Contact Center Software.
Sending Out Reminders and Confirmations on Call
Patients seek proactive support from your agents and a timely reminder including appointment confirmations, reminders on follow-up meetings, recommendations on exciting offers and more can turn your patients into your loyal customers.
Get all Patients’ Information in One Place
Patients expect a quick response from the contact center agents. Let your agents be proactive with UAD and address each patient’s query faster
Efficient Reporting & Monitoring
With the reporting and monitoring tools, you can easily check the flow of each campaign and keep track of all patient-related information through statistical analysis.
Personalize Patient Experience
Each patient has a unique requirement and so is their journey to better health. To provide them a seamless patient journey you need to:
Powerful Features to Boost your Healthcare Contact Center
Unified Agent Desktop
Flexible CRM Integration
Inbound & Outbound Calling
Seamless Bot to Agent Transfer
Self Service Portal
Reports & Dashboards
Call Quality Monitoring
Non-office Hours Configuration
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
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