Contact Center Software for Healthcare
Create an experience that Patients Remember for Good
Why Ameyo for Your Healthcare Contact Center?
Work from Anywhere Solutions
Ameyo’s omnichannel customer engagement platform is built for a ‘work from anywhere’ setup that allows the healthcare brands to work from any device, any browser, and any location. It provides the flexibility to hire a diverse workforce and streamline communication processes across all departments while establishing enterprise-grade security.
Efficient Integration Capabilities
Ameyo’s healthcare contact center solution is easy to integrate with an in-house or third-party CRM. While allowing the healthcare agents to preserve the context of the conversation, it increases their productivity. It offers hassle-free CTI integration with enterprise CRMs- Zendesk, Freshdesk Mint, LeadSqaured, Zoho, Microsoft Dynamics, Sugar, Kapture, and FreshSales.
Connect with Patients on their Preferred Channels
It lets your patients choose their preferred channel to engage with you for booking appointments, making payments, opting for consultation reminders, and more. Healthcare call center solutions also enable you to track historical or past interactions with the patients across touchpoints like Voice Call, Video Chat, Social Media, Voice Bot, and Chatbot to preserve conversations’ context.
Enterprise-grade Security
Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. In addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.
Trusted by Leaders Globally
2,000+ brands across 21 verticals have trusted Ameyo in 60+ countries, including marquee brands like Apollo Health & Lifestyle, DocsApp, Fortis, Parkway Health Laboratory, BYJU’S, Dalex Finance, Spice Money, Boutiqaat, Ola, Swiggy, HDFC ERGO, etc.
Deliver Superior Patient Experience with Ameyo Fusion CX
Create an Experience that Patients Remember for Good
Scheduling Doctor’s Appointment Made Easy with Omnichannel Interactions
Patients expect ease to interact with doctors and book appointments on their preferred channels. Get your patients the comfort of all digital channels with Healthcare Contact Center Software.
Sending Out Reminders and Confirmations on Call
Patients seek proactive support from your agents and a timely reminder including appointment confirmations, reminders on follow-up meetings, recommendations on exciting offers and more can turn your patients into your loyal customers.
Get all Patients’ Information in One Place
Patients expect a quick response from the contact center agents. Let your agents be proactive with UAD and address each patient’s query faster
Efficient Reporting & Monitoring
With the reporting and monitoring tools, you can easily check the flow of each campaign and keep track of all patient-related information through statistical analysis.
Personalize Patient Experience
Each patient has a unique requirement and so is their journey to better health. To provide them with a seamless patient journey you need to:
- Integrate your healthcare contact center software with a CRM to never lose a single interaction with the patients
- Use a voice bot or chatbot to resolve first-level queries like appointment booking, information about medical reports, and more
- Automate workflows to guide customers for post-discharge follow-ups and send out health tips, reminding them that you care for their health
- Understand patients’ emotions with sentiment analysis and gauge in to deliver an improved customer experience
Powerful Features to Boost your Healthcare Contact Center
Unified Agent Desktop
Omnichannel Capabilities
Live Monitoring
Flexible CRM Integration
Automated Routing
IVR System
Click-to-dial
Ticket Prioritization
Inbound & Outbound Calling
Seamless Bot to Agent Transfer
Self Service Portal
Reports & Dashboards
Enterprise-grade Security
Call Quality Monitoring
Non-office Hours Configuration
Auto Dialer
Number Masking
Callback Management
Bot Integration
SLA Management
CUSTOMER SUCCESS STORY
“Ameyo helped us dramatically increase our outbound call connect rates to 70-75%”
Rohin George
Customer Service Manager, DocsApp
Dial 108 in Emergency
Learn how an emergency ambulance service provider managed to handle 3000+ inbound calls with Ameyo
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
Resources
With a wide range of healthcare choices available nowadays, customers are making healthcare decisions based on accessibility, custom...
Customers have come to expect a benchmark level of customer service. It’s no different when it comes to the healthcare sector....
Call centers have been the backbone of various industry verticals. Contact centers not only enables better management of business, b...
