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Auto Dialer Software

Scale Outbound call center operations with Ameyo's automatic dialer and experience high Call conversions

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Auto Dialer Features

Dial time Restriction

Custom Dialing to specific time zones or regions – e.g if you have to dial phone numbers starting with 022 (code) between 10-12 PM in IST time zone

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Dial Order

Dial Order feature ensure than the Auto dialer dials out all the phone numbers that are mapped to a contact and increase the Dial Coverage for a business 

Answer Machine Detection

AMD ensures a dialer skips the answering machine. The Call connects only when a live person answers the call at the other end

Auto-Call-Answer

Auto Call Answer

Enables business processes where agents with "auto call on" status will automatically receive dialer calls and they do not have to wait for the ring tone, thus it increases the agents' talk time 

Dialer Notification

Error code notification for supervisors when the dialing list is low on contacts or in case a PRI or SIP failure happens

Auto Dial List Upload

Ameyo’s customer manager API enables you to auto upload dialing lists from CRM or any other third-party system into Ameyo 

Agent-Skill based Dialing

Parallel predictive dialing where dialing contacts are matched with an agents’ skill and expertise e.g language – Hindi/English/Arabic

voice-blaster

Voice Blaster

Send automated pre-recorded outbound voice messages to your complete contact list. Use the voice broadcasting technology to make bulk voice calls and reach a large target audience

What is an Auto Dialer?

An auto dialer software is an outbound dialer software that helps businesses to automatically dial out a huge set of leads and saves significant time for your agents. It enables you to connect a customer to a live agent once the call has been patched up at the customer end. This leads to high productivity and efficiency.

An auto dialer software allows you to assign calls to different agents, depending on certain conditions. Businesses in Real Estate, Insurance Sector, Education Institutions, Financial Service Providers, Political Marketing, Debt and Bill Collection, Weather Forecasting, Ecommerce, and many other industries use an auto dialer system to reach out to a large number of customers to send automated messages.

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Sure Shot Benefits of Auto Dialer Software

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No Manual Dialing

Save your agents’ time by automating your calling process. Call an unlimited number of customers with just a few clicks.

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Save Agents Time

Filter the calls with answering machine detection to only connect the agent when a human answers the call. Thus, skipping the machine and allowing agents to focus on quality eads.

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Intelligent Lead Management

Automatically notify the supervisor when the lead list reaches its threshold and plan outbound calling activities accordingly.

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Accelerate Sales and Collections

By automating your calling process, your sales can experience an unprecedented jump! Make more calls in less time and expect improved lead to conversion rate and accelerated sales.

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Higher Efficiency

Dramatically improve agent efficiency and productivity with less workforce. Automate your outbound calling and see a significant increase in connect rate.

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Boost your Revenue

An intelligent auto dialer software helps you increase your call connects and conversion rate to boost your bottom line and generate more revenue.

Want to explore auto dialer for your outbound
call center?

Top Four of Ameyo's Autodialers

Automate your outbound call center with automatic call dialer and experience improved efficiency

Predictive Dialer

Reduce the Idle Time Between Calls

Predictive Dialer is suitable for businesses that have high call volumes. The predictive dialer algorithm uses predictive analysis (based on past trends) to maximize agent productivity by reducing the idle time between adjacent calls. Predictive dialer detects busy signals, answering machines, and unanswered calls. It forwards the calls to the available agents once the call is connected at the customer end.

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Preview Dialer

Know Your Customer Before You Connect

Enable your agents to be well-informed about a customer before calling them. Preview dialer is highly recommended if your calling list consists of high-quality leads which you would never want to lose. With a preview dialing strategy, your agents get to see the next call in the list. It lets your agents prepare beforehand to deliver a personalized customer experience.

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Progressive Dialers

No Silent Calls to Your Customers

Experience high productivity with Progressive Dialer. If your call center operates on low volume and high-value lead lists, Progressive Dialer can prove out to be the best auto-dialing strategy for you. Ameyo’s progressive dialer makes calls only when the agent is available to take them, thereby eliminating the probability of throwing silent calls to the customers.

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PACE

PACE (Pro-Active Connect Enhancer) is an intelligent auto call dialer that works by categorizing customers on the basis of past behavior and the best time slots to call. It enables call centers to not just experience improved connect rates but also achieve higher productivity with an intelligent lead selection and well-thought-out outreach.

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Want to see how Ameyo Auto Dialers work?

CUSTOMER SUCCESS STORY

See how DocsApp dramatically improved their connect rate to 75%

Rohin George, Manager – Customer Service, DocsApp

Download Case Study View All Case Studies

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Sankar Rao A.

Director - Products

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
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Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
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Ehab M.

Head of Electronic Banking

Easy to use and customize application with excellent support team
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Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

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Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

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Frequently Asked Questions

Auto dialer is a software used in the Outbound Call center that automatically dials the number from the contact list. Autodialer software helps agents to save time and improve their productivity while reducing agent’s idle time. Auto dialer is mostly used in the collection department, telemarketing, e-commerce, and more.

Watermark

Like the name suggests, an auto dialer automates outbound calling by automatically dialing contact numbers from the uploaded lead list. At the same time, the software can detect whether the call has been answered by a live person or an answering machine or there is a busy tone. A good autodialer software will only connect the agent when a live person answers the calls – skipping answering machines or busy tone. In case an agent is unavailable, the auto dialer plays an automated message. However, organizations set different algorithms based on their requirement.

Watermark

Automated dialer software can have a number of use cases based on the business requirements. However, it is generally used for lead generation, lead conversion, promotion, and surveys.

Watermark

The features of Ameyo call center autodialer are as follows:-

  • Answering Machine Detection
  • Auto Dial Time Restriction
  • Campaign Management
  • DNC Management
  • Retry Time Setting
  • Auto Dial List Upload
  • Agent-Skill based Dialing
Watermark

A configurable auto dialer software intelligently identifies the best time to call the customer based on past interactions and the availability of the agent to ensure higher call connect rates while allowing the agents to have qualified conversations.

Watermark

Yes, you can easily integrate this auto dialer with your existing Sales CRM or any other third-party system.

Learn more about integrations

Watermark