Predictive Dialer

Predictive Dialer

High Call Connects with maximum Call automation - Automated Predictive Dialing

auto-dialer

Smart Dialing

Adjust Dialing based on available Agents

intelligent-call

More Call Connects

Reach ~75% Call Connect rates

agent-workbench

Boost Agent Productivity

Reduce agent idle time for maximum utilization

high-roi

High ROI

Achieve 95% Call Coverage and increase sales conversions

blended-campaign

Contextual Reach out

CRM & CTI integrations to dial with context

Smart dialing

Intelligently Assign Calls

Use your preset parameters and predictive dialing algorithms to determine and automate call assignment based on factors such as the number of available agents, the number of operational lines, and average time an agent spends on a call.

agent-lives
auto-dialer-01

More Call Connects

Increase Call Connects to 75%~

Many businesses struggle to achieve a 40%~ connect rate. Ameyo’s predictive dialer software learns from historical data to tweak the dialing algorithm after taking into account agents that are available. Thus, eliminating the need for human intervention while increasing call connects significantly.

Boost Agent Productivity

Maximize Agent Productivity

Dial more calls in less time with a predictive dialer. At the same time, intelligently pace outbound calls and filter out unproductive calls such as answering machines or busy tone to ensure high call connects and reducing agent idle time

realtime-monitoring
grow-business

High ROI

Increase Sales Conversions

Lead prioritization, knowing the best time to call, timely followups, contextual conversations, configurable workflows – all of these are means to achieve the end i.e. gaining more customers while increasing the agents’ productivity.

Contextual Reach out

Let the Agents have Contextual Conversations

Vary the pacing ratio along with lead prioritization help the agents qualify the leads better. Additionally, allow the agents to view customer data like past purchases, existing portfolios, pending orders, etc using CRM and CTI integration. Having this information increases conversion rate by letting the agents have personalized and contextual conversations

handle-queries

Customized for Your Business Needs

Be Smart about your Outbound Dialing

pacing-count

Max Pacing Count

Pre-define maximum calls per agent to reduce call drop ratio and ensure optimum resource utilization.

max-call

Maximum Call Count

Set number of maximum calls a dialer can connect based on the historical data like call wrap time, connect rate.

missed-call-management

Call Drop Ratio

Define the maximum percentage of call drops allowed for total outgoing calls to control factors like non-availability of agents.

agent-wait-time

Agent Wait Time

Set the time gap between the agent wrapping up an ongoing call and initiating a fresh call to keep agent idle time in check.

Variance-Factor

Variance Factor

This parameter indicates the dialer, by how much it can vary from other pre-defined parameters like Max Pacing Ratio.

answering machine

Answering Machine Detection

Allow transferring only those calls to the agent that are answered by humans.

Ameyo Predictive Dialing Solution

Features to Convert Leads into Customers

auto-dialer

Multiple Dialing Modes

intelligent-call

Intelligent Call Assignment

call-scheduling

Call Scheduling

answering machine

Answering Machine Detection

lead-management

Lead Management

call-drop-ratio

Missed Call Management

routing

CRM & CTI Integration

Report-&-Dashboard

Advanced Monitoring & Reporting

call-disposition

Call Dispositions & Notes

blended-campaign

Blended Campaigns

Looking for a Complete Call Center Solution?