Simplify Customer Interactions with Omnichannel Call Center Solutions
WHAT IS A CALL CENTER SOLUTION?
A call center solution enables the company to handle customer interactions. Traditionally, call center customer service solutions has been equated with only voice interactions. But, as time progressed, the customers have moved on from only voice calls to other mode of communication. With call center solutions the agents can place outgoing calls, handle incoming calls, track key call center metrics, perform workforce management, and upload automated scripts.
The customers are no more dependent on just one channel to reach customer support. There are plenty of options available – live chat, social media, email among others. Having an omnichannel contact center software ensures customer satisfaction and improve the level of customer engagement.
WHY OMNICHANNEL CONTACT CENTER SOFTWARE?
Manage Inbound Operations
Enable your agents to handle queries efficiently with Inbound Call Center Software and provide better customer services over calls and emails. Intelligently route the calls to the most competent agents available in the queue to manage the agent’s efficiency and deliver exceptional customer experience. Power inbound contact center solutions with ACD, IVR, and VQ Pass and reduce customer’s waiting time.
Manage Outbound Operations
Make your sales proactive with various dialers such as preview dialer and predictive dialer that would increase the agent’s productivity. Auto dialers can easily detect when the call is connected with the customer and when it’s an answering machine thus reducing the agent’s wait time. The major beneficiaries of Outbound Call Center like B2B, Banking and Insurance can upgrade sales scale exponentially.
Ease of Deployment
Ameyo provides easy to deploy call centre solutions that are highly scalable, flexible, and secure. Engage with on-premise and on-cloud solutions to suit your business needs and increase or decrease the business size without any hassle. Ameyo’s Private and Public Cloud solutions allow businesses to handle their call center operations on the internet with ease.
View All Omnichannel Contact Center Software Features
Ameyo's Call Center Solution for Businesses
Connect Customers with the Right Agent
Route the customers to the right agent to ensure first call resolution. Skill-based routing can match the callers to the most efficiently equipped agent in the respective queue to increase customer satisfaction. Automatically route calls to agents based on customer data, IVR selection, business hours, agent availability, and customer preference.
Empower your Workforce with Seamless Integrations
Call Center Solution allows fetching customer data in real-time by integrating with various in-house and third-party CRMs. Automatically display customer interaction history in your browser to make conversations more personalized with omnichannel call center customer service solutions. Allow your agents to be well informed about previous calls, chat, emails before every interaction thus enabling them to deliver a contextual and personalized customer service experience.
Smart Dialer for Better Coverage
Increase call connects rate using outbound dialer and saves agents’ time with smart operations. Reach to more number of customers with predictive dialer, it predicts the call drop ratio, analyzes agents’ wait time, and automatically route calls to available agents in the queue. Optimize operations and improve productivity with progressive dialer wherein calls are connected to agents only when the customer has picked up the call.
Reporting and Monitoring
Call center solution allows to monitor and supervise the calls in real-time using dashboards and improves first call resolution with a call center customer service solutions. Make agent-customer interaction better with call recording, barging, and snooping in to deliver exceptional customer services. Monitor individual agent’s performance by analyzing call summary, agent summary and customer summary. Track average call handling time, conversion rate, and call drop ratio to make informed decisions for your business with contact center solutions.
Ameyo Helped us in Attaining our business goals
Ameyo paved the way for us by automating solutions to our requirements. We have been able to monitor our execution of the business processes, consequently expanding our presence and attaining our business goals
National Life & General Insurance Company
Supportive and Cooperative Team
Ameyo Engineers, Account Managers, and Project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.
IT Manager, Admerex Solutions
Our Customer Satisfaction Improved Greatly
Ameyo ensured the proper monitoring of issues is done because of which ‘Chili’ has increased customer satisfaction greatly
Advanced Capabilities to Improve Customer Experience
Ameyo assisted us to enhance our customer experience with its advanced capabilities.
General Manager SP Madrid
Ameyo customized the Solution as per our Requirement
“We wanted a flexible solution with customization as our organization progressed. Ameyo understood our business well and programmed the call flow and the telephony. I think it’s incredible.”
General Manager, Customer Service – Spoton
Empowered us with an end-to-end System
“Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience”
ASSOCIATE DIRECTOR-IT INFRASTRUCTURE, JABONG
System Support Engineer
Sr Network Engineer
Head of Electronic Banking
Sankar Rao A.
Director - Products