AI-ready Omni-channel Contact Center Solution for Enterprises
- PCI DSS compliant solution
- Pre-built connectors with industry’s leading CRMs
- Seamless CX across multiple digital touch-points
- Flexible deployment options
- Enterprise-grade outbound dialer
Empowering Enterprises to Deliver a Superior Customer Experience
Why do Enterprises choose to take an Omnichannel Approach?
Optimize Customer Journey Across All Channels
Customers today leverage new channels of communication and want to interact with the businesses, the way they interact in everyday life.
As this happens, relationships with customers take a turn towards increased complexity, with a need to monitor, track, and respond to these interactions across multiple channels.
Gain Greater Operational Efficiency
Contact center managers face tough challenges of maintaining high productivity and efficiency of contact center operations and at the same time delivering exceptional customer service.
With a contact center solution unified dashboard, you can get real-time operational and business data coupled with actionable insights so you can implement the changes as it happens.
Contact Center Modernization
Breaking down the organizational silos and removing the limitations of legacy infrastructure is a top priority for organizations to stay competitive.
With the right contact center infrastructure in place, you can gain a lasting foundation for achieving optimal customer experiences and take advantage of improved business processes.
How can Ameyo’s Omnichannel Platform Enhance Customer Experience?
Unified Customer Experience
- Power your inbound contact center solutions with ACD, IVR, and VQ Pass and reduce customer’s waiting time
- Route the customers to the right agent to ensure a higher first call resolution rate
- Increase call connection rate using outbound dialer and save agents’ time with smart operations
- Make your sales proactive with various dialers and scale exponentially
- Manage voice and all digital channels in one system
Contact Center System Integrations
- Integrate workforce management systems, CRM software, and other legacy systems. Ameyo Call Center Solution integrates with popular out-of-the-box business tools and has APIs for custom integrations
- Manage omnichannel interactions and let your customers reach you on their preferred channel using extensive integration capabilities
- Get a more effective and efficient call routing process using CTI. The telephone, IVR, and ACD can be seamlessly integrated with the business tools and database
- Features like toolbar integration, screen pop, and two-way synchronization of information enable agents to retrieve customer information and answer the calls with a warm start to improve the customer experience
Reporting and Analytics
- Robust dashboards that show real-time data about agent-customer conversations through multiple channels
- Real-time information about the interaction source, the agent involved in the interaction, and the context of interaction
- Get deeper insights into the operations and make informed decisions
Remote Readiness
- Ameyo’s Remote Call Center Software lets enterprises overcome remote IT infrastructure challenges by getting a 360-degree view of all remote systems, devices, and environments
- Provide your contact center agents the freedom to login from anywhere, anytime. The agents, as well as the supervisors, can log in to the system from any device – laptops or mobile phones; any browser; and any environment i.e. whether they are working from home or office
Take your Customer Experience to the Next Level with Ameyo's AI-ready Contact Center Solution
Secure & Scalable Omnichannel Contact Center Solution Built for the Enterprises
Enterprise-grade Outbound Dialer
Advanced algorithms to deliver high call connects and improve conversion rate. Automate your outbound call center operations by adding an auto dialer in your call center software. Ameyo offers Predictive Dialer, Preview Dialer, and Progressive Dialer that you can choose from, per your business requirements.
Pre-built Connectors for Leading CRMs
Seamlessly integrate Ameyo’s contact center solution with leading CRMs and Helpdesk Applications. It integrates with popular out-of-the-box business tools and has open APIs for custom integrations.
AI-ready
Ameyo’s AI-powered contact center solutions makes it easy to integrate chatbots, voice bots, and machine learning technology into your contact center. Add more intelligence to each conversation with 24/7 self-service and improve customer satisfaction.
Wide Coverage of Channels
Seamlessly address digital and voice customer interactions. Ameyo Omnichannel Call Center Solution supports a wide range of channels such as voice, e-mail, live agent, chat, SMS, video chat, and social channels.
PCI DSS Compliant
Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME.
Flexible Mode of deployment
On-premise
If your business requires an on-premise call center deployment with servers physically placed on your premises, Ameyo’s On-premise Call Center Software is the right solution for you. With on-premise call center software, you can have great control over server security.
Cloud-based
Cloud-based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. Ameyo offers Cloud-based Call Centre Software (public & private cloud) that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Powerful Features That Your Enterprise Needs
ACD
Route calls to best-suited agents for faster resolution with flexible and robust Ameyo’s ACD software
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IVR
Identify and route every customer call to the best-suited agent based on the caller’s input with an intelligent IVR system
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Omnichannel reporting
Leverage the power of omnichannel report with detailed reports and customized dashboards to measure what matters the most
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Integrations with CRM
Ameyo integrates with all leading industry CRMs such as Microsoft Dynamics 365, Freshdesk Mint, Zendesk, Salesforce CRM, Leadsquared, and more.
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Omni Routing
Direct incoming interactions via multiple channels to the right contact center agent at the right time using business rules to facilitate a faster response
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Automation Rules
Build an effective contact center process by automating business actions based on event and time-based triggers. It lets you save time and improve customer engagement by automating the next best action
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Respond faster to customer emails using an inbuilt email editor and templates. Delight your customers with a quick response time.
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Voice
Manage inbound and outbound contact center processes to make each interaction count. Get contextual data of each conversation with Voice recording.
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Chat
Use Web Chat, In-App Chat, and Chat Messenger to initiate and receive interactions from your customers.
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Social
Smart contact center solutions diversify your customer interactions with social media platforms and help you be responsive to each interaction personally.
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Video Chat
Video chat support to deliver differentiated and humanized customer service with video call conferencing, recording, co-browsing and live monitoring and much more to boost first call resolution.
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Single View of Customer
Give your Agents a cross-channel customer view on a single screen and help them get ready for every interaction on every channel without losing any context.
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Why Do Leading Enterprises Choose Ameyo?
Flexibility and Control
Ameyo understands that your business is unique and so does its requirements. It lets you define your own business-specific configurations, create your own rules, configure your dashboards and reports, manage your business prompts and a lot more.
Reliable and Secure
Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa, & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified.
We follow a detailed product development, delivery, certification, and implementation process including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency and adherence to CVSS.
Comprehensive Reporting
Ameyo Fusion CX is backed-up with AI-based sentiment analysis that enables your agents to deliver a personalized customer experience. It lets you analyze your customers’ emotions and auto prioritize the tickets to ensure quicker resolution of more important and urgent tickets.
Seamless Integrations
Ameyo enables you to integrate your workforce management system, lead management system, in-house CRM, or any other third-party system with its comprehensive omnichannel ticketing system.
Customer Engagement Expertise
Ameyo has been providing customer engagement solutions for the last 17+ years to help consumer-facing brands streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat, and messaging.
Trusted by Global Brands
Ameyo has been trusted by 2,000+ brands across 60+ countries. It includes brands across different verticals and industries – BFSI, Edutech, Travel and Hospitality, E-commerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.
CUSTOMER SUCCESS STORY
“Ameyo helped us improve our TAT from 1 hour to 15 minutes.”
Suresh V. Suryamurthy
CEO, iMarque Solutions
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
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