Humanize your Contact Center with Video Chat
Solve customers problems faster and build more trust by #BeingMoreHuman
Brands Choose Ameyo
To Deliver Seamless Customer Experience
Why Video Contact Center?
New Normal has forced us into Physical Distancing
Real face to face discussions is not possible due to the pandemic. Remote is the new Normal and is here to stay longer. Many businesses have announced work from home extension till end of 2021 while many see a hybrid setup becoming a reality post the pandemic
Existing Communication Channels can’t Replace Physical Meetings
The existing communication channels of voice, bot, email, and chat operate in silos and break the communication, making it inefficient.
How can Ameyo’s Video Contact Center Help to Improve Digital Sales & Customer Service
Reduce Cost by Replacing Physical Meetings with Video Interactions
Use live video chat platform to have real-time face to face discussions with your customers for sales, servicing, or relationship management.
Increase First Call Resolution and NPS
With video contact center software, you can have a real-time exchange of additional information, including non-verbal body language, thus helping your agents reduce the time to address customer queries.
Increase Efficiency with Quality Monitoring & Analytics
With video chat software for contact center replacing physical meetings, you have more control over the quality of calls and can now use Analytics to improve your call center agents’ efficiency.
Win Customers Trust By Humanizing the Contact Center
In these pandemic times, call center calls have increased, and human interactions are required to address the customers’ anxiety rather than having them interact with a bot. With a video contact center, you can put a human face to your customer Interactions and win their trust
What is Ameyo’s Video Contact Center
A Video-powered Contact Center Solution for Digital Sales, Relationship Management & Customer Service
Extremely Easy to schedule video calls
Supports browser-based video calling without requiring to install any app. Video calls can be made even over low internet bandwidth of 150 kbps
Screen Sharing and Co-browsing
The same screen can be shared and accessed by both the agents and customers simultaneously for real-time exchange of information while ensuring the privacy & security of confidential information.
A ticket can be created based on the video chat, making it easy to prioritize, track, and follow-up on customer requests. The video call software integrate with multiple CRMs.
Real-time Monitoring to Ensure Quality
The video calls can be monitored in real-time to ensure the quality of calls and improve the contact center agents’ efficiency. In-depth Dashboard and detailed analytics help identify areas of improvement
Use cases of Ameyo’s Video Contact Center
High Networth Sales
When you are making a high-value sale, you want to see the person to understand the body language and non-verbal cues which will help you make the right decision. E.g. loan interview with MSME or learning programs for children
Customer Service Requiring Additional Information
While servicing customers, if you want to get additional information like the customer needs to show a device or share his screen, it can be done quickly in real-time over video chat.
A relationship manager can use Video Chat to introduce himself and handhold customers to resolve their queries instantaneously.
Why Ameyo for Video Contact Center?
Omnichannel Customer Engagement
Interact with the customers on multiple channels
Video Chat at 150 kbps
Make video calls at low internet bandwidth
Intelligent Video Chat Routing
Direct the call to the most qualified agent
Live Chat Monitoring
Dashboards and reports to track agent performance
Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.
Knowledge of the Customer Engagement Space
Ameyo has been providing customer engagement solutions for the last 17+ years. It helps consumer-facing brands implement results-focussed engagement with customers across mediums like voice, email, chat, social media, and video for sales, onboarding, customer service, and collections use cases
Proven Video Platform Capabilities
Ameyo has expertise in handling media and can operate video even on low bandwidth of 150 kbps. Its Video KYC solution is being used by many leading brands, including Muthoot Group, Pay1, and others.
Trusted by Global Brands
Ameyo has been trusted by 2,000+ brands across 60+ countries including marquee brands like HDFC ERGO General Insurance, Sridhar Insurance, Apollo Health and Lifestyle, Zoho, BYJU’S, D.Light, STC Channels, LR Data, SP Madrid, Toppr, Jubilant FoodWorks, Spice Money, Rebel Foods (Faasos), and VistaPrint
Pay as You Go
Ameyo offers a ‘pay as you go’ payment model to reduce the CAPEX costs and scale in a cost-effective way as per the business requirement
Ameyo's Video Contact Center Features
Video Chat at 150 kbps
Omnichannel Customer Experience
Mobile App and Web Integration
Video Enabled Ticketing
Video Chat Recording
Add notes and disposition
Dashboard for Video Chat Metrics
Specific Reports for Video Chats
Single view of Cutomer
Video Call Scheduling
Experience Ameyo's Video Contact Center in Action
Hear Why Customers Love Ameyo
Ready to delight your customers over a video call?
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Take your Customer Experience to the Next level with
Ameyo’s Customer Engagement Platform
Frequently Asked Questions
No, the agent will not be able to explicitly record the video chats for customers’ privacy concerns and security compliances. However, the recording capability is available with Video Chats. The admin can set the configuration for video chat recordings.
Yes, Ameyo Video Contact Center comes with inbuilt Video conferencing capabilities.
The customer will be able to initiate the Video Chat Assistance by requesting for it via mobile app or website of the business. However, the agent first needs to send a link to the customer which he can click and request for a Video Chat. The request will be handled by the available agent in the Video Chat Queue or Campaign.
Yes. With Ameyo Video Contact Center, an agent can transfer a video chat to another agent in the queue and pass on the interaction context.
The supervisor or call center manager will be able to view statistical data of Total Video Chats, Video Chats at ACD, Total Connected Video Chats, and Total Hung Up Video Chats. Also, stats such as Call Duration, Hold Time, ACW Time, and Agents Associated with respective Video Chats will also be shown on the supervisor’s dashboard. Additionally, the supervisor will be able to see the video chat recordings for quality and performance monitoring purposes.
Yes, all video chats are recorded and these recordings can be viewed as attachments in the customer view. Call center manager or supervisor as well as the assigned agents will be able to access the recordings.