Equip Agents and Customers with Knowledge
Arm Your Agents and Customers with the Power of Integrated Knowledge Base Software to find Quick Answers to their Queries
Centralized Information for Consistent Support
Create a centralized information repository with knowledge management tools to ensure your agents and customers have access to consistent answers to their queries. When information regarding the product and services is stored centrally in an organized manner, it becomes easy for agents to search the right information to assist customers. Customer knowledge base software ensures that whenever customers have a question, they can easily query the customer support knowledge base software and find instant answers.
Higher Resolution Rate and Better Productivity
Respond to customer queries in real time without making customers wait on call or transferring calls to other agents by quickly accessing the information needed to resolve their queries. Integrated knowledge base software cuts down the time agents spend on looking for the information required for responding to a support ticket. This considerably improves the SLA and agents become more productive with the increased bandwidth of catering to more tickets.
Let Customers Find Answers at their Convenience
Ameyo Fusion CX Allow your customers a quick access to answers they are seeking to resolve their issues. The help desk knowledge base software is an easy-to-use way that your customers can choose to self-serve and resolve issues faster. It ensures improvement in customer satisfaction levels as it averts customers from wasting their time and let them skip the traditional manner of contacting the customer support for finding answers to their issues. It helps customers to explore the products and services at their own pace and convenience.
Curtail Support Tickets
When customers have quick and easy access to information for answering their basic queries, they are less likely to raise support tickets. Empowering customers with knowledge management software will definitely ensure less burden on your customer support team. When agents do not have to spend time responding to basic customer queries they have more time to focus on more critical issues.
Something more To Enhance Self Service
Customer Portal
Let the customers own their ticket by creating, re-opening, or monitoring their ticket via a mobile customer portal.
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
