Customer Portal for Self Service

Taking the first step to self-service

Explore All Features

Increased Visibility for Customer

The customer portal will be the go-to place for them to manage and view their tickets. With an easy interface, the customers are able to create as well as monitor or reopen the tickets. Additionally, the supervisor or the agent can leave an external note for the customer, asking them for some details or informing them about minor updates.

Leaving a Mark

Seeing your brand logo or the business theme in the portal’s interface reassures the customers of the authenticity of the portal. Ameyo Fusion CX customer portal allows you to maintain a uniform theme and look across your website or mobile apps to instill a sense of familiarity among the customers and give offer them a memorable customer service experience.

Customize to your Needs

Personalize and customize the portal to make it your own and, not just on the basis of its look and feel, but in terms of the functionality as well. With Ameyo mobile SDKs and helpdesk APIs, you get to integrate the customer portal within your application also – allowing the customers to raise a ticket from within the app itself.

Modernize Your Help Desk System With Self-Service Options

Self Service

Let customers solve easy queries at their end with ease.

Knowledge Base Software

Provide a complete repository of FAQs and self-help content.

Chatbot Integration

Answer routine issues quickly and efficiently via chatbot.

The Guide to Helpdesk Management System

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We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.

Thanks a lot for the Wonderful Product.

Special Thanks to the team for patiently handling our request & delivering beyond expectations.

Kumar Konar
Collection Head

Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution

At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.

Phidelis Mwarenge
Contact Center Team Leader

Metro Edge Technologies increases its productivity by 60%

Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents

Kingsley Bennett
CEO

Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution

The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.

Bilegt Tumurkhuyag
CX Senior Specialist

Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution

Unitel embarks on a journey of digital transformation with Ameyo

Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.

Tulga Otgonbayar
Chief Information Officer

Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution

Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.

Vikram Singh Nathawat
Director and Co-Founder