Trusted by Leading Brands
Enterprise Call Center Now on Mobile
Zero Agent Infrastructure Needed
Ease of Use
Comprehensive Remote Monitoring
Enterprise Ready Security
No data storage on agent device – Prevent customer data breach
Track the health of remote agents’ system and devices
Minimal Contact Center Infrastructure
Get Past Your Infrastructure Worries
Do not limit yourself with infrastructural constraints. With Ameyo Mobile Call Center Agent Application, let your agents deliver high-quality customer service with just a smartphone and stable internet connection. Ameyo Call Center Mobile Agent backed by mobile WebRTC ensures you do not compromise on voice quality while offering top-notch customer experience.
Enterprise Ready Features
Don’t Compromise on Call Center Capabilities
Going remote shouldn’t mean a gap in your call center management. The Mobile Call Center Agent application is not your usual call center app as it works as a full-on contact center with dialers to automate your outbound calling, WebRTC for voice quality, CTI integration to access all the customer information along with agent self-tracking for routine tasks – calls handled, number of breaks.
Ease of Use
Boost Your Remote Agent Productivity
Use the Ameyo Call Center Mobile App floating widget to let your agents have quick access to call-related activities while browsing other apps. Agents can simply click-to-dial and even dispose the call from the floating button itself. Additionally, allow the customer service reps to copy and paste data in the toolbar which they can then access in Ameyo.
Comprehensive Performance Monitoring
Stay on Top of Remote Call Center Operations
Have complete visibility of call center KPIs with campaign level dashlets for making on the go decisions. Since the agents can easily use Ameyo Mobile Application to do post-call activities like marking call dispositions and notes, the supervisors can view the same to change dialing strategies or aligning callbacks.
Enterprise Ready Security
Secure Your Customer Data
Even when the agents are using their own Mobile device to manage customer interactions, call center application ensure complete data security with features like IMEI Whitelisting, the ability to block call recording and screenshots along with secure VPN support. Thus, comply with business regulations at all times.
Overcome Remote Infrastructural Challenges
Monitor the health of devices and systems of your remote agents irrespective of their work locations. Managers and supervisors can make use of Ameyo’s contact center application advanced monitoring and reporting capabilities to fetch Device Management Report to identify call failures due to device (mobile) failure and derive and take corrective measures.
Not The Usual Mobile Agent App
How Ameyo’ Mobile Agent App compares with other Mobile Call Center Solutions
Want to try for yourself?
Make the Most of
Ameyo Mobile App Features
Inbound and outbound Calling
Superior Call Quality
Consistent Metrics Tracking
Dispositions & Notes
Call Recording & Logging
Leading Brands Going Mobile with Ameyo
See how Spice Money Improved its remote contact center agents productivity in two weeks' time
Frequently Asked Questions
A Mobile call center solution in its true sense is a remote call center setup where front line agents can perform regular contact center activities on a Mobile Phone. A mobile call center solution enables businesses to break out form resource constraints and at the same time empowers them to monitor their agent effectively.
A Mobile Call center solution must have :-
– A good internet connection
– Ability to provide Agent a contextual view
– Ability to handle both Inbound & Outbound Calls
– Integration with third party systems/CRM
– Self Agent Monitoring & Remote monitoring capabilities
Yes, a modern mobile call center solution enables supervisors to effectively monitor their remote Agents. Real time call monitoring options like confer, transfer, queue management are very important and must have’s for a mobile call center solution.
Ameyo Mobile Call center solution box offering can be deployed under 48 hours. In case of customization and change of requirement the deployment time may vary.